Refund

On Apr 13, 2026, at 3:53 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Thanks for the refund, Sam. I appreciate your prompt response and the effort to make things right.

Thank you,

Kaniah J.

On Apr 13, 2026, at 3:53 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Kaniah,

I am so incredibly sorry for the cancellation and any disappointment this has caused. We truly wanted to host you, and I’m so sorry we won’t be able to see you this time around.

To make things right, I am processing a full refund for your tickets immediately. I’ll be sure to follow up with a copy of your refund receipt as soon as the transaction is finalized on our end.

Please don't hesitate to reach out if you have any other questions at all. Thank you so much for your grace and for your patience. 

Warm regards,

Sam

Customer Support

On Sat, Apr 11, 2026 at 3:13 PM Kaniah J <k_niah@yahoo.com> wrote:

Good afternoon,

I’d like to refund my ticket please and thank you.

Thank you,

Kaniah J.

Just wanted to follow up on the refund? How long does it typically take?

Thank you,

Kaniah J.

On Apr 13, 2026, at 4:35 PM, Kaniah J <k_niah@yahoo.com> wrote:



Thanks for the refund, Sam. I appreciate your prompt response and the effort to make things right.

Thank you,

Kaniah J.

On Apr 13, 2026, at 3:53 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Kaniah,

I am so incredibly sorry for the cancellation and any disappointment this has caused. We truly wanted to host you, and I’m so sorry we won’t be able to see you this time around.

To make things right, I am processing a full refund for your tickets immediately. I’ll be sure to follow up with a copy of your refund receipt as soon as the transaction is finalized on our end.

Please don't hesitate to reach out if you have any other questions at all. Thank you so much for your grace and for your patience. 

Warm regards,

Sam

Customer Support

On Sat, Apr 11, 2026 at 3:13 PM Kaniah J <k_niah@yahoo.com> wrote:

Good afternoon,

I’d like to refund my ticket please and thank you.

Thank you,

Kaniah J.

Good morning,

I am still waiting on the refund. Do you have an estimated timeframe for when this is going to be processed?

Thank you,

Kaniah J.

On Apr 16, 2026, at 5:02 PM, Kaniah J <k_niah@yahoo.com> wrote:

Just wanted to follow up on the refund? How long does it typically take?

Thank you,

Kaniah J.

On Apr 13, 2026, at 4:35 PM, Kaniah J <k_niah@yahoo.com> wrote:



Thanks for the refund, Sam. I appreciate your prompt response and the effort to make things right.

Thank you,

Kaniah J.

On Apr 13, 2026, at 3:53 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Kaniah,

I am so incredibly sorry for the cancellation and any disappointment this has caused. We truly wanted to host you, and I’m so sorry we won’t be able to see you this time around.

To make things right, I am processing a full refund for your tickets immediately. I’ll be sure to follow up with a copy of your refund receipt as soon as the transaction is finalized on our end.

Please don't hesitate to reach out if you have any other questions at all. Thank you so much for your grace and for your patience. 

Warm regards,

Sam

Customer Support

On Sat, Apr 11, 2026 at 3:13 PM Kaniah J <k_niah@yahoo.com> wrote:

Good afternoon,

I’d like to refund my ticket please and thank you.

Thank you,

Kaniah J.



Hi Kaniah,

Thank you so much for following up and for your continued patience with us.

I am so incredibly sorry for the delay in getting this processed for you. I know it’s frustrating to have to check in multiple times, and I truly appreciate you sticking with us while we get this sorted.

I am checking in with our finance team right now to get a status update on your refund for the San Francisco screening. I’ll be sure to follow up with you as soon as I hear back from them!

Warm regards,

Sam

Customer Support

On Mon, Apr 27, 2026 at 10:43 PM Kaniah J <k_niah@yahoo.com> wrote:

Good evening,

This is another follow up email in response to the refund request for the canceled fork n film in SF. May I please have an update on when the refund will be processed. 

Thank you,

Kaniah J.

On Apr 19, 2026, at 5:07 AM, Kaniah J <k_niah@yahoo.com> wrote:

Good morning,

I am still waiting on the refund. Do you have an estimated timeframe for when this is going to be processed?

Thank you,

Kaniah J.

On Apr 16, 2026, at 5:02 PM, Kaniah J <k_niah@yahoo.com> wrote:

Just wanted to follow up on the refund? How long does it typically take?

Thank you,

Kaniah J.

On Apr 13, 2026, at 4:35 PM, Kaniah J <k_niah@yahoo.com> wrote:



Thanks for the refund, Sam. I appreciate your prompt response and the effort to make things right.

Thank you,

Kaniah J.

On Apr 13, 2026, at 3:53 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Kaniah,

I am so incredibly sorry for the cancellation and any disappointment this has caused. We truly wanted to host you, and I’m so sorry we won’t be able to see you this time around.

To make things right, I am processing a full refund for your tickets immediately. I’ll be sure to follow up with a copy of your refund receipt as soon as the transaction is finalized on our end.

Please don't hesitate to reach out if you have any other questions at all. Thank you so much for your grace and for your patience. 

Warm regards,

Sam

Customer Support

On Sat, Apr 11, 2026 at 3:13 PM Kaniah J <k_niah@yahoo.com> wrote:

Good afternoon,

I’d like to refund my ticket please and thank you.

Thank you,

Kaniah J.



Hi Sam,

I am still awaiting an update regarding my refund and the status from the finance team. As of today, Friday, May 8, 2026, I have yet to receive any clear communication or estimated timeframe for resolution.

I am normally very patient as long as communication is consistent, but at this point it seems no one is able to provide a concrete update on what is going on.

Please provide an update on the status of the refund and when I can realistically expect it to be processed.

Thank you,

Kaniah J.

On May 5, 2026, at 9:40 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Kaniah,

Thank you so much for following up and for your continued patience with us.

I am so incredibly sorry for the delay in getting this processed for you. I know it’s frustrating to have to check in multiple times, and I truly appreciate you sticking with us while we get this sorted.

I am checking in with our finance team right now to get a status update on your refund for the San Francisco screening. I’ll be sure to follow up with you as soon as I hear back from them!

Warm regards,

Sam

Customer Support

On Mon, Apr 27, 2026 at 10:43 PM Kaniah J <k_niah@yahoo.com> wrote:

Good evening,

This is another follow up email in response to the refund request for the canceled fork n film in SF. May I please have an update on when the refund will be processed. 

Thank you,

Kaniah J.

On Apr 19, 2026, at 5:07 AM, Kaniah J <k_niah@yahoo.com> wrote:

Good morning,

I am still waiting on the refund. Do you have an estimated timeframe for when this is going to be processed?

Thank you,

Kaniah J.

On Apr 16, 2026, at 5:02 PM, Kaniah J <k_niah@yahoo.com> wrote:

Just wanted to follow up on the refund? How long does it typically take?

Thank you,

Kaniah J.

On Apr 13, 2026, at 4:35 PM, Kaniah J <k_niah@yahoo.com> wrote:



Thanks for the refund, Sam. I appreciate your prompt response and the effort to make things right.

Thank you,

Kaniah J.

On Apr 13, 2026, at 3:53 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Kaniah,

I am so incredibly sorry for the cancellation and any disappointment this has caused. We truly wanted to host you, and I’m so sorry we won’t be able to see you this time around.

To make things right, I am processing a full refund for your tickets immediately. I’ll be sure to follow up with a copy of your refund receipt as soon as the transaction is finalized on our end.

Please don't hesitate to reach out if you have any other questions at all. Thank you so much for your grace and for your patience. 

Warm regards,

Sam

Customer Support

On Sat, Apr 11, 2026 at 3:13 PM Kaniah J <k_niah@yahoo.com> wrote:

Good afternoon,

I’d like to refund my ticket please and thank you.

Thank you,

Kaniah J.

I understand that your team is small, but I was eagerly anticipating a night out in San Francisco to experience something new. Unfortunately, my plans were canceled, and I’m left watching people in Dallas enjoy something I was eagerly waiting for, while I’m stuck waiting for a refund for something I was looking forward to. I even took time off from work just for it to be canceled.

I’m not trying to come across as rude, but it’s been over a month now, and I’ve still not received a refund for the $204.99 I spent.

Could you please provide me with an update on when the refund will be processed?



Hi Kaniah,

Thank you for reaching out, and please accept my sincerest apologies for the lack of a concrete update. I completely understand your frustration; consistent communication is the least we can provide, and I am sorry we haven't met that standard for you.

Please know that I am doing everything I possibly can to get your refund moving as quickly as possible. We are currently operating with a very small team, and we are manually processing every single request to ensure they are handled correctly. This hands-on approach is taking more time than we’d like, but it is to make sure nothing slips through the cracks.

I am personally pushing this through with our finance team and will reach back out to you the moment I have a realistic timeframe or a confirmation receipt in hand.

Thank you so much for your continued patience and for sticking with us while we work through this.

Warm regards,

Sam

Customer Support

On Mon, May 11, 2026 at 6:26 PM Kaniah J <k_niah@yahoo.com> wrote:

Another follow up message.

Thank you,

Kaniah J.

On May 8, 2026, at 3:36 PM, Kaniah J <k_niah@yahoo.com> wrote:



Hi Sam,

I am still awaiting an update regarding my refund and the status from the finance team. As of today, Friday, May 8, 2026, I have yet to receive any clear communication or estimated timeframe for resolution.

I am normally very patient as long as communication is consistent, but at this point it seems no one is able to provide a concrete update on what is going on.

Please provide an update on the status of the refund and when I can realistically expect it to be processed.

Thank you,

Kaniah J.

On May 5, 2026, at 9:40 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Kaniah,

Thank you so much for following up and for your continued patience with us.

I am so incredibly sorry for the delay in getting this processed for you. I know it’s frustrating to have to check in multiple times, and I truly appreciate you sticking with us while we get this sorted.

I am checking in with our finance team right now to get a status update on your refund for the San Francisco screening. I’ll be sure to follow up with you as soon as I hear back from them!

Warm regards,

Sam

Customer Support

On Mon, Apr 27, 2026 at 10:43 PM Kaniah J <k_niah@yahoo.com> wrote:

Good evening,

This is another follow up email in response to the refund request for the canceled fork n film in SF. May I please have an update on when the refund will be processed. 

Thank you,

Kaniah J.

On Apr 19, 2026, at 5:07 AM, Kaniah J <k_niah@yahoo.com> wrote:

Good morning,

I am still waiting on the refund. Do you have an estimated timeframe for when this is going to be processed?

Thank you,

Kaniah J.

On Apr 16, 2026, at 5:02 PM, Kaniah J <k_niah@yahoo.com> wrote:

Just wanted to follow up on the refund? How long does it typically take?

Thank you,

Kaniah J.

On Apr 13, 2026, at 4:35 PM, Kaniah J <k_niah@yahoo.com> wrote:



Thanks for the refund, Sam. I appreciate your prompt response and the effort to make things right.

Thank you,

Kaniah J.

On Apr 13, 2026, at 3:53 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Kaniah,

I am so incredibly sorry for the cancellation and any disappointment this has caused. We truly wanted to host you, and I’m so sorry we won’t be able to see you this time around.

To make things right, I am processing a full refund for your tickets immediately. I’ll be sure to follow up with a copy of your refund receipt as soon as the transaction is finalized on our end.

Please don't hesitate to reach out if you have any other questions at all. Thank you so much for your grace and for your patience. 

Warm regards,

Sam

Customer Support

On Sat, Apr 11, 2026 at 3:13 PM Kaniah J <k_niah@yahoo.com> wrote:

Good afternoon,

I’d like to refund my ticket please and thank you.

Thank you,

Kaniah J.