Fwd: Canceled Reservation - Eva Haidary

Hello,

I am writing on behalf of Eva Haidary regarding a dinner reservation for October 17, 2025, which was purchased on September 4, 2025. On October 15, two days before the reservation, we received a notification from your Los Angeles location stating that shows were paused and our reservation was cancelled.

This cancellation caused significant disappointment and financial loss, as we had already traveled from the Bay Area and booked a hotel specifically for this birthday celebration. Since then, our attempts to resolve this have been met with total silence. Eva has made numerous calls to 978-648-2225, only to find the line eventually disconnected. Furthermore, emails and Instagram inquiries have gone unanswered for five months.

It is unacceptable to retain a payment of $409.98 without providing the service or any follow-up communication. At this stage, we request that you immediately provide one of the following resolutions:

1. A rescheduled reservation at the Los Angeles location.

2. A rescheduled reservation at the San Francisco location.

3. A full refund of the total amount paid.

I have attached all relevant confirmations, receipts, and previous communications to this email. We expect a prompt response to resolve this matter. You can reach us at 510-306-0422 or 702-575-9307.

-Hasib

Hello,

It has been over a week since my last email, and I have yet to receive a response regarding this matter.

Could someone please provide an update and follow up on the requested resolution?

-Hasib

On Wed, Apr 15, 2026 at 2:44 PM H J <hasib.jami@gmail.com> wrote:

Hello,

I am writing on behalf of Eva Haidary regarding a dinner reservation for October 17, 2025, which was purchased on September 4, 2025. On October 15, two days before the reservation, we received a notification from your Los Angeles location stating that shows were paused and our reservation was cancelled.

This cancellation caused significant disappointment and financial loss, as we had already traveled from the Bay Area and booked a hotel specifically for this birthday celebration. Since then, our attempts to resolve this have been met with total silence. Eva has made numerous calls to 978-648-2225, only to find the line eventually disconnected. Furthermore, emails and Instagram inquiries have gone unanswered for five months.

It is unacceptable to retain a payment of $409.98 without providing the service or any follow-up communication. At this stage, we request that you immediately provide one of the following resolutions:

1. A rescheduled reservation at the Los Angeles location.

2. A rescheduled reservation at the San Francisco location.

3. A full refund of the total amount paid.

I have attached all relevant confirmations, receipts, and previous communications to this email. We expect a prompt response to resolve this matter. You can reach us at 510-306-0422 or 702-575-9307.

-Hasib

Dear Hasib,

I sincerely apologize for the delay in our response and for the frustration this has caused you and Eva. We are currently managing a high volume of inquiries with a small team, but we appreciate your patience as we work to resolve this matter.

We would be happy to reschedule your reservation at our Los Angeles location. You can book your new date through our reschedule link here: https://www.forknfilm.com/reschedules

Please use the following coupon code at checkout: EVAHAIDARY

When completing your booking, please disregard the "check my credit" option and simply apply the code provided.

Warm regards,

Alex

On Tue, May 5, 2026 at 12:01 PM H J <hasib.jami@gmail.com> wrote:

Hello,

I am once again reaching out as I have yet to receive a response to my previous emails.

The lack of communication regarding this matter is highly unprofessional and represents a level of customer service I have never previously experienced. If I do not receive an update and a resolution soon, I will be forced to visit your Los Angeles location in person to resolve this issue.

Please advise on the status of my request immediately.

-Hasib

On Thu, Apr 23, 2026 at 4:36 PM H J <hasib.jami@gmail.com> wrote:

Hello,

It has been over a week since my last email, and I have yet to receive a response regarding this matter.

Could someone please provide an update and follow up on the requested resolution?

-Hasib

On Wed, Apr 15, 2026 at 2:44 PM H J <hasib.jami@gmail.com> wrote:

Hello,

I am writing on behalf of Eva Haidary regarding a dinner reservation for October 17, 2025, which was purchased on September 4, 2025. On October 15, two days before the reservation, we received a notification from your Los Angeles location stating that shows were paused and our reservation was cancelled.

This cancellation caused significant disappointment and financial loss, as we had already traveled from the Bay Area and booked a hotel specifically for this birthday celebration. Since then, our attempts to resolve this have been met with total silence. Eva has made numerous calls to 978-648-2225, only to find the line eventually disconnected. Furthermore, emails and Instagram inquiries have gone unanswered for five months.

It is unacceptable to retain a payment of $409.98 without providing the service or any follow-up communication. At this stage, we request that you immediately provide one of the following resolutions:

1. A rescheduled reservation at the Los Angeles location.

2. A rescheduled reservation at the San Francisco location.

3. A full refund of the total amount paid.

I have attached all relevant confirmations, receipts, and previous communications to this email. We expect a prompt response to resolve this matter. You can reach us at 510-306-0422 or 702-575-9307.

-Hasib