Refund for cancelled film march 29th

Hi Sean,

Thank you so much for reaching out! I completely understand your refund request being that your Ratatouille showing on March 29th was cancelled.

I will get right on processing the refund for your two tickets now. I'll follow up with a confirmation as soon as that is handled.

Warm regards,
Sam
Customer Support

On Fri, Apr 17, 2026 at 4:08 PM Sean S <seansimpson421@gmail.com> wrote:

Good afternoon, I’m looking to refund my tickets for the cancelled ratatouille showing on march 29th. I had two tickets. The name was under Sean Simpson. Thankyou

Hi Sean,

Thank you for checking in, and I sincerely apologize for the delay in getting back to you! I know it’s been a while since the film on March 29th was cancelled, and I appreciate you following up.

We are currently a very small team manually processing these refunds one by one to make sure every guest is taken care of correctly. Because we are handling this personally rather than through an automated system, it’s taking us a bit more time than we’d like to get through the queue.

We truly appreciate your patience and for sticking with us while we work through this. I’m looking into your request now and will keep you posted as soon as I have a further update for you!

Warm regards,

Sam

Customer Support

On Mon, May 4, 2026 at 1:19 AM Sean S <seansimpson421@gmail.com> wrote:

Hello. Just following up on the refund request submitted for the film on march 29th that was cancelled. Is there any update? 

Thankyou.

On Tue, Apr 21, 2026 at 2:24 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Sean,

Thank you so much for reaching out! I completely understand your refund request being that your Ratatouille showing on March 29th was cancelled.

I will get right on processing the refund for your two tickets now. I'll follow up with a confirmation as soon as that is handled.

Warm regards,
Sam
Customer Support

On Fri, Apr 17, 2026 at 4:08 PM Sean S <seansimpson421@gmail.com> wrote:

Good afternoon, I’m looking to refund my tickets for the cancelled ratatouille showing on march 29th. I had two tickets. The name was under Sean Simpson. Thankyou

Hi Sean,

Thank you for checking in, and I sincerely apologize for the delay in getting back to you! I know it’s been a while since the film on March 29th was cancelled, and I appreciate you following up.

We are currently a very small team manually processing these refunds one by one to make sure every guest is taken care of correctly. Because we are handling this personally rather than through an automated system, it’s taking us a bit more time than we’d like to get through the queue.

We truly appreciate your patience and for sticking with us while we work through this. I’m looking into your request now and will keep you posted as soon as I have a further update for you!

Warm regards,

Sam

Customer Support

On Mon, May 4, 2026 at 1:19 AM Sean S <seansimpson421@gmail.com> wrote:

Hello. Just following up on the refund request submitted for the film on march 29th that was cancelled. Is there any update? 

Thankyou.

On Tue, Apr 21, 2026 at 2:24 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Sean,

Thank you so much for reaching out! I completely understand your refund request being that your Ratatouille showing on March 29th was cancelled.

I will get right on processing the refund for your two tickets now. I'll follow up with a confirmation as soon as that is handled.

Warm regards,
Sam
Customer Support

On Fri, Apr 17, 2026 at 4:08 PM Sean S <seansimpson421@gmail.com> wrote:

Good afternoon, I’m looking to refund my tickets for the cancelled ratatouille showing on march 29th. I had two tickets. The name was under Sean Simpson. Thankyou