Extremely disappointed with repeated cancellations and lack of rescheduling options

To the Fork n Film team,

I am writing to express my profound frustration and disappointment with your handling of our booking. My boyfriend and I have held tickets for your event, and you have now cancelled on us three separate times — each time just days before the scheduled date.

Every time, we have made significant plans around your event: booking flights, arranging accommodations, and coordinating time off. Each cancellation has not only wasted our time and emotional excitement but also cost us real money in non-refundable travel expenses.

What makes this even more unacceptable is that after cancelling on us yet again, you invited us to reschedule — but all upcoming shows are already sold out. So effectively, you have offered us no viable solution, no priority access, and no compensation for the repeated disruptions.

This level of scheduling instability and customer treatment is unprofessional. It shows a lack of respect for your attendees’ time, money, and trust. We have been more than patient, but this pattern is inexcusable.

I expect a clear and prompt response outlining:

1. Why we have been cancelled three times at the last minute.

2. What immediate, concrete options you can offer us for a future show — including priority booking or private accommodation, given that standard tickets are sold out.

3. Whether you intend to offer any form of compensation for our incurred travel losses.

We wanted to support your event and enjoy a unique experience. Instead, we have been left repeatedly stranded. I hope you will take this seriously and make it right. 

Sincerely,
Nargis Srejan

Hi Sam,

Thank you for your sincere apology and for acknowledging how disruptive these repeated cancellations have been. I appreciate that you're taking steps to make things right and that you've offered to manually rebook us.

However, the specific show we have been repeatedly booking — and continue to look forward to — is Ratatouille. The availability you've kindly shared includes other films, but no Ratatouille showings.

Our interest has always been in the Ratatouille experience, and we have rearranged our travel and plans around that particular screening three times now.

Could you please let me know if there are any upcoming Ratatouille dates available — even if not yet listed on your site?

If there are no upcoming Ratatouille showings, then I would like to request a full refund for our tickets. However, given that all three cancellations have been entirely on your end — each time at the very last minute, after we had already made non-refundable travel and accommodation arrangements — I would respectfully ask that we still receive the compensation you previously offered as a gesture of goodwill (e.g., discount on a future booking, complimentary drinks, or any other amenities that were mentioned).

We have been more than patient through three separate cancellations, and I hope you can appreciate that keeping those compensation items — even if we ultimately cannot attend a Ratatouille showing — is a reasonable request under the circumstances.

If a Ratatouille date is available on a date/time that works for us, we would still very much love to attend and have the experience we signed up for.

Thank you for understanding, and I look forward to your reply.

Best regards,
Nargis

On Wed, Apr 22, 2026 at 12:23 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Nargis,

Thank you for reaching out, and I want to start by offering my most sincere apologies. I am truly sorry for the repeated cancellations you and your boyfriend have experienced. I completely recognize that this isn't just about a movie ticket - it’s about the flights, the time off, and the excitement you both put into making these plans. To have that disrupted three separate times is unacceptable, and I understand why you are so frustrated.

We are taking your feedback to heart as we work to stabilize our scheduling and better respect our guests' time. I want to make this right for you immediately without any further hurdles.

I have attached our current availability below. Please take a look and let me know which date and time works best for you. Once you choose a slot, I will manually rebook you myself so you don't have to worry about the "sold out" status on the site or any further booking issues. I will also be discussing your situation with our leadership team regarding how we can further compensate you for the trouble this has caused.

Please let me know which date/time/film works best for you:

Lilo and Stitch:

8/1 - 1:30PM

Hocus Pocus:

9/26 - 1:30PM

10/3 - 1:30PM

10/3 - 6:30PM

10/10 - 1:30PM

10/10 - 6:30PM

The Nightmare Before Christmas:

10/17 - 1:30PM

10/31 - 1:30PM

Princess and the Frog:

11/21 - 6:30PM

11/28 - 1:30PM

11/28 - 6:30PM

We truly want to host you and provide the experience you originally signed up for. I’ll be standing by for your reply so I can get this sorted for you right away.

Looking forward to hearing from you!

Warm regards,
Sam
Customer Support

On Mon, Apr 20, 2026 at 3:39 PM Nargis Srejan <nargis.srejan@gmail.com> wrote:

To the Fork n Film team,

I am writing to express my profound frustration and disappointment with your handling of our booking. My boyfriend and I have held tickets for your event, and you have now cancelled on us three separate times — each time just days before the scheduled date.

Every time, we have made significant plans around your event: booking flights, arranging accommodations, and coordinating time off. Each cancellation has not only wasted our time and emotional excitement but also cost us real money in non-refundable travel expenses.

What makes this even more unacceptable is that after cancelling on us yet again, you invited us to reschedule — but all upcoming shows are already sold out. So effectively, you have offered us no viable solution, no priority access, and no compensation for the repeated disruptions.

This level of scheduling instability and customer treatment is unprofessional. It shows a lack of respect for your attendees’ time, money, and trust. We have been more than patient, but this pattern is inexcusable.

I expect a clear and prompt response outlining:

1. Why we have been cancelled three times at the last minute.

2. What immediate, concrete options you can offer us for a future show — including priority booking or private accommodation, given that standard tickets are sold out.

3. Whether you intend to offer any form of compensation for our incurred travel losses.

We wanted to support your event and enjoy a unique experience. Instead, we have been left repeatedly stranded. I hope you will take this seriously and make it right. 

Sincerely,
Nargis Srejan