Fwd: 7 On Your Side Chimney Submission Full Name: Crystal Nie, Subject line: Fork n' Film - feels like a ponzi scheme

Good afternoon again Francesca and Nick,

We have received another customer concern from Crystal Nie surrounding event cancellations and requests for a full refund.

Attached please find the documentation they provided to us, as well as our conversation history in the forwarded message below. Note that all consumer complaints received by 7 On Your Side are considered for aired coverage; final coverage decisions are at the discretion of our producers.

We would appreciate it if you would reach out to them and see if you can help resolve this issue. Please keep us in the loop on your progress.

Thank you,

• Alexandra • Consumer Counselor • 7 On Your Side • ABC7 News • KGO-TV • SF CA

---------- Forwarded message ---------
From: Chimney <no-reply@usechimney.com>
Date: Sun, Apr 12, 2026 at 8:14 PM
Subject: 7 On Your Side Chimney Submission Full Name: Crystal Nie, Subject line: Fork n' Film - feels like a ponzi scheme
To: <7oys@kgo-tv.com>

Chimney - Notification Email

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Sent on Apr 13 2026 03:14 UTC Submission for “7 On Your Side” Full Name Crystal Nie Email Address crystal@cal.berkeley.edu Phone Number Street Address (Please note this form is for KGO's viewers in the San Francisco Bay Area) 1201 Richmond Street City El Cerrito State California ZIP Code 94530 Subject line Fork n' Film - feels like a ponzi scheme What company / organization is involved in your issue? Fork n' Film Describe your issue -- be as detailed as possible! I purchased tickets to Fork n' Film San Francisco which is actually in Redwood City, for November of 2025. One week prior to show time, I received an email that my reservation was cancelled and they offered to move my reservation to another date. I found another date that was showing Ratatouille and requested to be switch over to Jan 11, 2026 showing. New tickets were received. Then again 1 week prior to the date, I received an email that the showing was cancelled. This time I requested a refund. Since then I've been checking in at least once a month and have yet to receive my refund. They simply say they are looking through everything carefully before processing my refund. But given it's now mid-April, this is making me wonder if they are running a ponzi scam of sorts. Thanks, The Chimney Team Copyright @2026 Chimney, All Rights Reserved You are receiving this email because you are subscribed to email notifications from Chimney.