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Re: Event Postponed: Fork n' Film Invoice 0001285 Sabrina McDowell

sabbydowell@yahoo.com · landed in info@forknfilm.com

7 messages
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  • sabbydowell@yahoo.comto "Fork n' Film San Francisco" <sanfrancisco@forknfilm.com>, "Fork n' Film" <info@forknfilm.com>Inbound
    4/20/2026, 11:54:13 PM

    Re: Event Postponed: Fork n' Film Invoice 0001285 Sabrina McDowell

    PLEASE REFUND MY FULL PAYMENT 

    YOUR SITE IS NOT ALLOWING TICKET RESERVATIONS FOR SHOWS THAT ARE NOT SOLD OUT

    IF NOT PROCESSED IMMEDIATELY I WILL CONTACT THE CREDIT CARD COMPANY. 

    Invoice number: 0001285  

    Amount: 307.47   USD  

    Due date: March 21, 2026 at 8:50 AM PDT  

    Invoice #0001285

    PAID
    Issue Date: Mar 21, 2026
    Due Date: Mar 21, 2026
    Fork n' Film
    info@forknfilm.com
    United States
    Bill to:
    Sabrina McDowell
    Additional Customer Info:
    sabbydowell@yahoo.com

    Products & Services

    General Admission
    4/25/26 @ 6:30pm Ratatouille: San Francisco
    3 x $199.99
    $599.97

    Summary

    Subtotal
    $599.97
    Discount
    -$300.00
    Tax breakdown
    Service Fee (2.5%)
    $7.50
    Tax total
    $7.50
    Invoice Total
    $307.47
    Amount Paid
    -$307.47

    Sabrina McDowell





    On Monday, April 20, 2026 at 12:46:19 PM PDT, Fork n' Film San Francisco <sanfrancisco@forknfilm.com> wrote:


    Dear Fork n' Film guests, We are truly so sorry to share that your Fork n’ Film shows scheduled for April 25 have been postponed. Due to unforeseen operational circumstances, we are unable to deliver the Fork n’ Film experience at the level of quality our guests deserve this weekend. Rat‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 
    Can't see this message? View in browser
     

    Event Postponed

    Dear Fork n' Film guests,

     

    We are truly so sorry to share that your Fork n’ Film shows scheduled for April 25 have been postponed. Due to unforeseen operational circumstances, we are unable to deliver the Fork n’ Film experience at the level of quality our guests deserve this weekend. Rather than compromise the experience, we made the difficult decision to postpone these shows.

     

    We know many of you have been looking forward to this night and we genuinely hate having to disrupt those plans. Please know this decision was not made lightly, and we deeply appreciate your patience and understanding.

     

    To make this right, we’re inviting you to reschedule your tickets to any show starting in May. When you join us we’ll also include:

     

    • A complimentary welcome cocktail when you arrive

    • Preferred seating

    • A 10% discount code for a future Fork n’ Film experience (Code: POSTPONEDLASF10)

       

    How to Reschedule

    1. Click the private reschedule page below

     

    2. Choose a new date & movie

    • We have an amazing selection of fun films and menus! Pick whichever show works best for you.

     

    3. Add your tickets to your cart

     

    4. Enter your unique discount code at checkout

    • Your discount code = the full name used when purchasing your tickets (ex - JOHNSMITH or JOHNROBERTSMITH)

    • Your code will apply to the exact number of tickets under your original reservation.

       

    Important Tips

    • The code works one time only

    • Check your original receipt to confirm which name was used at purchase

    • If you purchased 5 or more tickets, you will have two codes (ex - JOHNSMITH and JOHNSMITH1)

     

    Again, we are truly sorry for the inconvenience and appreciate your support more than you know. We’re looking forward to welcoming you back soon for a very special Fork n’ Film night.

     

    Warmly,
    The Fork n’ Film Team 🍿🥂

     

     

    Prefer a Refund?

    If you would rather receive a refund, simply email sanfrancisco@forknfilm.com and we will process it for you.

     

    Please note that refunds may take some time to complete, so rescheduling is the fastest way to secure your seats at a future show.

     
    This email was sent from this site.
    If you no longer wish to receive this email, change your email preferences here.
  • sanfrancisco@forknfilm.comto SABRINA MCDOWELL <sabbydowell@yahoo.com>Inbound
    4/22/2026, 6:34:59 PM

    Re: Event Postponed: Fork n' Film Invoice 0001285 Sabrina McDowell

    Hi Sabrina,

    I am so incredibly sorry for the frustration and the technical issues you've encountered with our site. I completely understand how upsetting it is when you're trying to make a reservation and the system isn't cooperating, especially after a cancellation.

    Please rest assured that we are getting your full refund processed immediately. I am personally flagging this with our billing department to ensure it is handled right away.

    I will follow up with you as soon as I have confirmation that the transaction is complete on our end. Thank you for your patience while we get this sorted out for you.

    Warm regards,
    Sam
    Customer Support

    On Mon, Apr 20, 2026 at 6:54 PM SABRINA MCDOWELL <sabbydowell@yahoo.com> wrote:
    PLEASE REFUND MY FULL PAYMENT 

    YOUR SITE IS NOT ALLOWING TICKET RESERVATIONS FOR SHOWS THAT ARE NOT SOLD OUT

    IF NOT PROCESSED IMMEDIATELY I WILL CONTACT THE CREDIT CARD COMPANY. 

    Invoice number: 0001285  

    Amount: 307.47   USD  

    Due date: March 21, 2026 at 8:50 AM PDT  

    Invoice #0001285

    PAID
    Issue Date: Mar 21, 2026
    Due Date: Mar 21, 2026
    Fork n' Film
    United States
    Bill to:
    Sabrina McDowell
    Additional Customer Info:

    Products & Services

    General Admission
    4/25/26 @ 6:30pm Ratatouille: San Francisco
    3 x $199.99
    $599.97

    Summary

    Subtotal
    $599.97
    Discount
    -$300.00
    Tax breakdown
    Service Fee (2.5%)
    $7.50
    Tax total
    $7.50
    Invoice Total
    $307.47
    Amount Paid
    -$307.47

    Sabrina McDowell





    On Monday, April 20, 2026 at 12:46:19 PM PDT, Fork n' Film San Francisco <sanfrancisco@forknfilm.com> wrote:


    Dear Fork n' Film guests, We are truly so sorry to share that your Fork n’ Film shows scheduled for April 25 have been postponed. Due to unforeseen operational circumstances, we are unable to deliver the Fork n’ Film experience at the level of quality our guests deserve this weekend. Rat‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 
    Can't see this message? View in browser
     

    Event Postponed

    Dear Fork n' Film guests,

     

    We are truly so sorry to share that your Fork n’ Film shows scheduled for April 25 have been postponed. Due to unforeseen operational circumstances, we are unable to deliver the Fork n’ Film experience at the level of quality our guests deserve this weekend. Rather than compromise the experience, we made the difficult decision to postpone these shows.

     

    We know many of you have been looking forward to this night and we genuinely hate having to disrupt those plans. Please know this decision was not made lightly, and we deeply appreciate your patience and understanding.

     

    To make this right, we’re inviting you to reschedule your tickets to any show starting in May. When you join us we’ll also include:

     

    • A complimentary welcome cocktail when you arrive

    • Preferred seating

    • A 10% discount code for a future Fork n’ Film experience (Code: POSTPONEDLASF10)

       

    How to Reschedule

    1. Click the private reschedule page below

     

    2. Choose a new date & movie

    • We have an amazing selection of fun films and menus! Pick whichever show works best for you.

     

    3. Add your tickets to your cart

     

    4. Enter your unique discount code at checkout

    • Your discount code = the full name used when purchasing your tickets (ex - JOHNSMITH or JOHNROBERTSMITH)

    • Your code will apply to the exact number of tickets under your original reservation.

       

    Important Tips

    • The code works one time only

    • Check your original receipt to confirm which name was used at purchase

    • If you purchased 5 or more tickets, you will have two codes (ex - JOHNSMITH and JOHNSMITH1)

     

    Again, we are truly sorry for the inconvenience and appreciate your support more than you know. We’re looking forward to welcoming you back soon for a very special Fork n’ Film night.

     

    Warmly,
    The Fork n’ Film Team 🍿🥂

     

     

    Prefer a Refund?

    If you would rather receive a refund, simply email sanfrancisco@forknfilm.com and we will process it for you.

     

    Please note that refunds may take some time to complete, so rescheduling is the fastest way to secure your seats at a future show.

     
    This email was sent from this site.
    If you no longer wish to receive this email, change your email preferences here.
  • sabbydowell@yahoo.comto Fork Film <sanfrancisco@forknfilm.com>Inbound
    4/25/2026, 10:14:36 PM

    Re: Event Postponed: Fork n' Film Invoice 0001285 Sabrina McDowell

    Please provide an update.

    On Wednesday, April 22, 2026 at 11:35:11 AM PDT, Fork Film <sanfrancisco@forknfilm.com> wrote:


    Hi Sabrina,

    I am so incredibly sorry for the frustration and the technical issues you've encountered with our site. I completely understand how upsetting it is when you're trying to make a reservation and the system isn't cooperating, especially after a cancellation.

    Please rest assured that we are getting your full refund processed immediately. I am personally flagging this with our billing department to ensure it is handled right away.

    I will follow up with you as soon as I have confirmation that the transaction is complete on our end. Thank you for your patience while we get this sorted out for you.

    Warm regards,
    Sam
    Customer Support

    On Mon, Apr 20, 2026 at 6:54 PM SABRINA MCDOWELL <sabbydowell@yahoo.com> wrote:
    PLEASE REFUND MY FULL PAYMENT 

    YOUR SITE IS NOT ALLOWING TICKET RESERVATIONS FOR SHOWS THAT ARE NOT SOLD OUT

    IF NOT PROCESSED IMMEDIATELY I WILL CONTACT THE CREDIT CARD COMPANY. 

    Invoice number: 0001285  

    Amount: 307.47   USD  

    Due date: March 21, 2026 at 8:50 AM PDT  

    Invoice #0001285

    PAID
    Issue Date: Mar 21, 2026
    Due Date: Mar 21, 2026
    Fork n' Film
    United States
    Bill to:
    Sabrina McDowell
    Additional Customer Info:

    Products & Services

    General Admission
    4/25/26 @ 6:30pm Ratatouille: San Francisco
    3 x $199.99
    $599.97

    Summary

    Subtotal
    $599.97
    Discount
    -$300.00
    Tax breakdown
    Service Fee (2.5%)
    $7.50
    Tax total
    $7.50
    Invoice Total
    $307.47
    Amount Paid
    -$307.47

    Sabrina McDowell





    On Monday, April 20, 2026 at 12:46:19 PM PDT, Fork n' Film San Francisco <sanfrancisco@forknfilm.com> wrote:


    Dear Fork n' Film guests, We are truly so sorry to share that your Fork n’ Film shows scheduled for April 25 have been postponed. Due to unforeseen operational circumstances, we are unable to deliver the Fork n’ Film experience at the level of quality our guests deserve this weekend. Rat‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 
    Can't see this message? View in browser
     

    Event Postponed

    Dear Fork n' Film guests,

     

    We are truly so sorry to share that your Fork n’ Film shows scheduled for April 25 have been postponed. Due to unforeseen operational circumstances, we are unable to deliver the Fork n’ Film experience at the level of quality our guests deserve this weekend. Rather than compromise the experience, we made the difficult decision to postpone these shows.

     

    We know many of you have been looking forward to this night and we genuinely hate having to disrupt those plans. Please know this decision was not made lightly, and we deeply appreciate your patience and understanding.

     

    To make this right, we’re inviting you to reschedule your tickets to any show starting in May. When you join us we’ll also include:

     

    • A complimentary welcome cocktail when you arrive

    • Preferred seating

    • A 10% discount code for a future Fork n’ Film experience (Code: POSTPONEDLASF10)

       

    How to Reschedule

    1. Click the private reschedule page below

     

    2. Choose a new date & movie

    • We have an amazing selection of fun films and menus! Pick whichever show works best for you.

     

    3. Add your tickets to your cart

     

    4. Enter your unique discount code at checkout

    • Your discount code = the full name used when purchasing your tickets (ex - JOHNSMITH or JOHNROBERTSMITH)

    • Your code will apply to the exact number of tickets under your original reservation.

       

    Important Tips

    • The code works one time only

    • Check your original receipt to confirm which name was used at purchase

    • If you purchased 5 or more tickets, you will have two codes (ex - JOHNSMITH and JOHNSMITH1)

     

    Again, we are truly sorry for the inconvenience and appreciate your support more than you know. We’re looking forward to welcoming you back soon for a very special Fork n’ Film night.

     

    Warmly,
    The Fork n’ Film Team 🍿🥂

     

     

    Prefer a Refund?

    If you would rather receive a refund, simply email sanfrancisco@forknfilm.com and we will process it for you.

     

    Please note that refunds may take some time to complete, so rescheduling is the fastest way to secure your seats at a future show.

     
    This email was sent from this site.
    If you no longer wish to receive this email, change your email preferences here.
  • sanfrancisco@forknfilm.comto SABRINA MCDOWELL <sabbydowell@yahoo.com>Inbound
    4/29/2026, 9:23:21 PM

    Re: Event Postponed: Fork n' Film Invoice 0001285 Sabrina McDowell

    Hi Sabrina,

    I hope you’re having a good week!

    Thank you for reaching out. I am currently following up with our billing department to secure a comprehensive update regarding your account.

    I want to ensure I provide you with the most accurate information possible, so I will get back to you as soon as I have received clarification from their team.

    Thank you so much for your patience in the meantime.

    Warm regards,
    Sam
    Customer Support

    On Sat, Apr 25, 2026 at 5:14 PM SABRINA MCDOWELL <sabbydowell@yahoo.com> wrote:
    Please provide an update.

    On Wednesday, April 22, 2026 at 11:35:11 AM PDT, Fork Film <sanfrancisco@forknfilm.com> wrote:


    Hi Sabrina,

    I am so incredibly sorry for the frustration and the technical issues you've encountered with our site. I completely understand how upsetting it is when you're trying to make a reservation and the system isn't cooperating, especially after a cancellation.

    Please rest assured that we are getting your full refund processed immediately. I am personally flagging this with our billing department to ensure it is handled right away.

    I will follow up with you as soon as I have confirmation that the transaction is complete on our end. Thank you for your patience while we get this sorted out for you.

    Warm regards,
    Sam
    Customer Support

    On Mon, Apr 20, 2026 at 6:54 PM SABRINA MCDOWELL <sabbydowell@yahoo.com> wrote:
    PLEASE REFUND MY FULL PAYMENT 

    YOUR SITE IS NOT ALLOWING TICKET RESERVATIONS FOR SHOWS THAT ARE NOT SOLD OUT

    IF NOT PROCESSED IMMEDIATELY I WILL CONTACT THE CREDIT CARD COMPANY. 

    Invoice number: 0001285  

    Amount: 307.47   USD  

    Due date: March 21, 2026 at 8:50 AM PDT  

    Invoice #0001285

    PAID
    Issue Date: Mar 21, 2026
    Due Date: Mar 21, 2026
    Fork n' Film
    United States
    Bill to:
    Sabrina McDowell
    Additional Customer Info:

    Products & Services

    General Admission
    4/25/26 @ 6:30pm Ratatouille: San Francisco
    3 x $199.99
    $599.97

    Summary

    Subtotal
    $599.97
    Discount
    -$300.00
    Tax breakdown
    Service Fee (2.5%)
    $7.50
    Tax total
    $7.50
    Invoice Total
    $307.47
    Amount Paid
    -$307.47

    Sabrina McDowell





    On Monday, April 20, 2026 at 12:46:19 PM PDT, Fork n' Film San Francisco <sanfrancisco@forknfilm.com> wrote:


    Dear Fork n' Film guests, We are truly so sorry to share that your Fork n’ Film shows scheduled for April 25 have been postponed. Due to unforeseen operational circumstances, we are unable to deliver the Fork n’ Film experience at the level of quality our guests deserve this weekend. Rat‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 
    Can't see this message? View in browser
     

    Event Postponed

    Dear Fork n' Film guests,

     

    We are truly so sorry to share that your Fork n’ Film shows scheduled for April 25 have been postponed. Due to unforeseen operational circumstances, we are unable to deliver the Fork n’ Film experience at the level of quality our guests deserve this weekend. Rather than compromise the experience, we made the difficult decision to postpone these shows.

     

    We know many of you have been looking forward to this night and we genuinely hate having to disrupt those plans. Please know this decision was not made lightly, and we deeply appreciate your patience and understanding.

     

    To make this right, we’re inviting you to reschedule your tickets to any show starting in May. When you join us we’ll also include:

     

    • A complimentary welcome cocktail when you arrive

    • Preferred seating

    • A 10% discount code for a future Fork n’ Film experience (Code: POSTPONEDLASF10)

       

    How to Reschedule

    1. Click the private reschedule page below

     

    2. Choose a new date & movie

    • We have an amazing selection of fun films and menus! Pick whichever show works best for you.

     

    3. Add your tickets to your cart

     

    4. Enter your unique discount code at checkout

    • Your discount code = the full name used when purchasing your tickets (ex - JOHNSMITH or JOHNROBERTSMITH)

    • Your code will apply to the exact number of tickets under your original reservation.

       

    Important Tips

    • The code works one time only

    • Check your original receipt to confirm which name was used at purchase

    • If you purchased 5 or more tickets, you will have two codes (ex - JOHNSMITH and JOHNSMITH1)

     

    Again, we are truly sorry for the inconvenience and appreciate your support more than you know. We’re looking forward to welcoming you back soon for a very special Fork n’ Film night.

     

    Warmly,
    The Fork n’ Film Team 🍿🥂

     

     

    Prefer a Refund?

    If you would rather receive a refund, simply email sanfrancisco@forknfilm.com and we will process it for you.

     

    Please note that refunds may take some time to complete, so rescheduling is the fastest way to secure your seats at a future show.

     
    This email was sent from this site.
    If you no longer wish to receive this email, change your email preferences here.
  • sabbydowell@yahoo.comto Fork Film <sanfrancisco@forknfilm.com>Inbound
    4/30/2026, 2:06:52 PM

    Re: Event Postponed: Fork n' Film Invoice 0001285 Sabrina McDowell

    At this juncture, your company has been provided with ample time to process a refund. It is not a large conglomerate that necessitates more than seven days to process a refund. Regrettably, I did not conduct thorough research on your company prior to making the purchase. It appears that your company has a history of canceling events with short notice and failing to provide refunds. I will escalate this matter to my credit card company.



    On Wednesday, April 29, 2026 at 02:23:32 PM PDT, Fork Film <sanfrancisco@forknfilm.com> wrote:


    Hi Sabrina,

    I hope you’re having a good week!

    Thank you for reaching out. I am currently following up with our billing department to secure a comprehensive update regarding your account.

    I want to ensure I provide you with the most accurate information possible, so I will get back to you as soon as I have received clarification from their team.

    Thank you so much for your patience in the meantime.

    Warm regards,
    Sam
    Customer Support

    On Sat, Apr 25, 2026 at 5:14 PM SABRINA MCDOWELL <sabbydowell@yahoo.com> wrote:
    Please provide an update.

    On Wednesday, April 22, 2026 at 11:35:11 AM PDT, Fork Film <sanfrancisco@forknfilm.com> wrote:


    Hi Sabrina,

    I am so incredibly sorry for the frustration and the technical issues you've encountered with our site. I completely understand how upsetting it is when you're trying to make a reservation and the system isn't cooperating, especially after a cancellation.

    Please rest assured that we are getting your full refund processed immediately. I am personally flagging this with our billing department to ensure it is handled right away.

    I will follow up with you as soon as I have confirmation that the transaction is complete on our end. Thank you for your patience while we get this sorted out for you.

    Warm regards,
    Sam
    Customer Support

    On Mon, Apr 20, 2026 at 6:54 PM SABRINA MCDOWELL <sabbydowell@yahoo.com> wrote:
    PLEASE REFUND MY FULL PAYMENT 

    YOUR SITE IS NOT ALLOWING TICKET RESERVATIONS FOR SHOWS THAT ARE NOT SOLD OUT

    IF NOT PROCESSED IMMEDIATELY I WILL CONTACT THE CREDIT CARD COMPANY. 

    Invoice number: 0001285  

    Amount: 307.47   USD  

    Due date: March 21, 2026 at 8:50 AM PDT  

    Invoice #0001285

    PAID
    Issue Date: Mar 21, 2026
    Due Date: Mar 21, 2026
    Fork n' Film
    United States
    Bill to:
    Sabrina McDowell
    Additional Customer Info:

    Products & Services

    General Admission
    4/25/26 @ 6:30pm Ratatouille: San Francisco
    3 x $199.99
    $599.97

    Summary

    Subtotal
    $599.97
    Discount
    -$300.00
    Tax breakdown
    Service Fee (2.5%)
    $7.50
    Tax total
    $7.50
    Invoice Total
    $307.47
    Amount Paid
    -$307.47

    Sabrina McDowell





    On Monday, April 20, 2026 at 12:46:19 PM PDT, Fork n' Film San Francisco <sanfrancisco@forknfilm.com> wrote:


    Dear Fork n' Film guests, We are truly so sorry to share that your Fork n’ Film shows scheduled for April 25 have been postponed. Due to unforeseen operational circumstances, we are unable to deliver the Fork n’ Film experience at the level of quality our guests deserve this weekend. Rat‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 
    Can't see this message? View in browser
     

    Event Postponed

    Dear Fork n' Film guests,

     

    We are truly so sorry to share that your Fork n’ Film shows scheduled for April 25 have been postponed. Due to unforeseen operational circumstances, we are unable to deliver the Fork n’ Film experience at the level of quality our guests deserve this weekend. Rather than compromise the experience, we made the difficult decision to postpone these shows.

     

    We know many of you have been looking forward to this night and we genuinely hate having to disrupt those plans. Please know this decision was not made lightly, and we deeply appreciate your patience and understanding.

     

    To make this right, we’re inviting you to reschedule your tickets to any show starting in May. When you join us we’ll also include:

     

    • A complimentary welcome cocktail when you arrive

    • Preferred seating

    • A 10% discount code for a future Fork n’ Film experience (Code: POSTPONEDLASF10)

       

    How to Reschedule

    1. Click the private reschedule page below

     

    2. Choose a new date & movie

    • We have an amazing selection of fun films and menus! Pick whichever show works best for you.

     

    3. Add your tickets to your cart

     

    4. Enter your unique discount code at checkout

    • Your discount code = the full name used when purchasing your tickets (ex - JOHNSMITH or JOHNROBERTSMITH)

    • Your code will apply to the exact number of tickets under your original reservation.

       

    Important Tips

    • The code works one time only

    • Check your original receipt to confirm which name was used at purchase

    • If you purchased 5 or more tickets, you will have two codes (ex - JOHNSMITH and JOHNSMITH1)

     

    Again, we are truly sorry for the inconvenience and appreciate your support more than you know. We’re looking forward to welcoming you back soon for a very special Fork n’ Film night.

     

    Warmly,
    The Fork n’ Film Team 🍿🥂

     

     

    Prefer a Refund?

    If you would rather receive a refund, simply email sanfrancisco@forknfilm.com and we will process it for you.

     

    Please note that refunds may take some time to complete, so rescheduling is the fastest way to secure your seats at a future show.

     
    This email was sent from this site.
    If you no longer wish to receive this email, change your email preferences here.
  • sabbydowell@yahoo.comto Fork Film <sanfrancisco@forknfilm.com>Inbound
    5/20/2026, 5:07:03 AM

    Re: Event Postponed: Fork n' Film Invoice 0001285 Sabrina McDowell

    The credit provider is awaiting your response. Could you please clarify the reason for the delay? You have successfully sold out events, so funds should not be a concern.


    On Thursday, April 30, 2026 at 07:06:52 AM PDT, SABRINA MCDOWELL <sabbydowell@yahoo.com> wrote:


    At this juncture, your company has been provided with ample time to process a refund. It is not a large conglomerate that necessitates more than seven days to process a refund. Regrettably, I did not conduct thorough research on your company prior to making the purchase. It appears that your company has a history of canceling events with short notice and failing to provide refunds. I will escalate this matter to my credit card company.



    On Wednesday, April 29, 2026 at 02:23:32 PM PDT, Fork Film <sanfrancisco@forknfilm.com> wrote:


    Hi Sabrina,

    I hope you’re having a good week!

    Thank you for reaching out. I am currently following up with our billing department to secure a comprehensive update regarding your account.

    I want to ensure I provide you with the most accurate information possible, so I will get back to you as soon as I have received clarification from their team.

    Thank you so much for your patience in the meantime.

    Warm regards,
    Sam
    Customer Support

    On Sat, Apr 25, 2026 at 5:14 PM SABRINA MCDOWELL <sabbydowell@yahoo.com> wrote:
    Please provide an update.

    On Wednesday, April 22, 2026 at 11:35:11 AM PDT, Fork Film <sanfrancisco@forknfilm.com> wrote:


    Hi Sabrina,

    I am so incredibly sorry for the frustration and the technical issues you've encountered with our site. I completely understand how upsetting it is when you're trying to make a reservation and the system isn't cooperating, especially after a cancellation.

    Please rest assured that we are getting your full refund processed immediately. I am personally flagging this with our billing department to ensure it is handled right away.

    I will follow up with you as soon as I have confirmation that the transaction is complete on our end. Thank you for your patience while we get this sorted out for you.

    Warm regards,
    Sam
    Customer Support

    On Mon, Apr 20, 2026 at 6:54 PM SABRINA MCDOWELL <sabbydowell@yahoo.com> wrote:
    PLEASE REFUND MY FULL PAYMENT 

    YOUR SITE IS NOT ALLOWING TICKET RESERVATIONS FOR SHOWS THAT ARE NOT SOLD OUT

    IF NOT PROCESSED IMMEDIATELY I WILL CONTACT THE CREDIT CARD COMPANY. 

    Invoice number: 0001285  

    Amount: 307.47   USD  

    Due date: March 21, 2026 at 8:50 AM PDT  

    Invoice #0001285

    PAID
    Issue Date: Mar 21, 2026
    Due Date: Mar 21, 2026
    Fork n' Film
    United States
    Bill to:
    Sabrina McDowell
    Additional Customer Info:

    Products & Services

    General Admission
    4/25/26 @ 6:30pm Ratatouille: San Francisco
    3 x $199.99
    $599.97

    Summary

    Subtotal
    $599.97
    Discount
    -$300.00
    Tax breakdown
    Service Fee (2.5%)
    $7.50
    Tax total
    $7.50
    Invoice Total
    $307.47
    Amount Paid
    -$307.47

    Sabrina McDowell





    On Monday, April 20, 2026 at 12:46:19 PM PDT, Fork n' Film San Francisco <sanfrancisco@forknfilm.com> wrote:


    Dear Fork n' Film guests, We are truly so sorry to share that your Fork n’ Film shows scheduled for April 25 have been postponed. Due to unforeseen operational circumstances, we are unable to deliver the Fork n’ Film experience at the level of quality our guests deserve this weekend. Rat‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 
    Can't see this message? View in browser
     

    Event Postponed

    Dear Fork n' Film guests,

     

    We are truly so sorry to share that your Fork n’ Film shows scheduled for April 25 have been postponed. Due to unforeseen operational circumstances, we are unable to deliver the Fork n’ Film experience at the level of quality our guests deserve this weekend. Rather than compromise the experience, we made the difficult decision to postpone these shows.

     

    We know many of you have been looking forward to this night and we genuinely hate having to disrupt those plans. Please know this decision was not made lightly, and we deeply appreciate your patience and understanding.

     

    To make this right, we’re inviting you to reschedule your tickets to any show starting in May. When you join us we’ll also include:

     

    • A complimentary welcome cocktail when you arrive

    • Preferred seating

    • A 10% discount code for a future Fork n’ Film experience (Code: POSTPONEDLASF10)

       

    How to Reschedule

    1. Click the private reschedule page below

     

    2. Choose a new date & movie

    • We have an amazing selection of fun films and menus! Pick whichever show works best for you.

     

    3. Add your tickets to your cart

     

    4. Enter your unique discount code at checkout

    • Your discount code = the full name used when purchasing your tickets (ex - JOHNSMITH or JOHNROBERTSMITH)

    • Your code will apply to the exact number of tickets under your original reservation.

       

    Important Tips

    • The code works one time only

    • Check your original receipt to confirm which name was used at purchase

    • If you purchased 5 or more tickets, you will have two codes (ex - JOHNSMITH and JOHNSMITH1)

     

    Again, we are truly sorry for the inconvenience and appreciate your support more than you know. We’re looking forward to welcoming you back soon for a very special Fork n’ Film night.

     

    Warmly,
    The Fork n’ Film Team 🍿🥂

     

     

    Prefer a Refund?

    If you would rather receive a refund, simply email sanfrancisco@forknfilm.com and we will process it for you.

     

    Please note that refunds may take some time to complete, so rescheduling is the fastest way to secure your seats at a future show.

     
    This email was sent from this site.
    If you no longer wish to receive this email, change your email preferences here.
  • sanfrancisco@forknfilm.comto SABRINA MCDOWELL <sabbydowell@yahoo.com>Inbound
    5/21/2026, 8:48:52 PM

    Re: Event Postponed: Fork n' Film Invoice 0001285 Sabrina McDowell

    Hi Sabrina,

    Thank you for touching base. Please know that we are not trying to delay this process or hold onto your funds. While we are grateful for the support on our active events, the delay on our end is purely administrative. We are a very small team working through a large volume of requests, which has unfortunately created a backup in our processing and communication times.

    Thank you so much for your patience and understanding with us through this. I will follow up with you directly just as soon as I have a concrete update.

    Warm regards,
    Sam
    Customer Support

    On Wed, May 20, 2026 at 12:07 AM SABRINA MCDOWELL <sabbydowell@yahoo.com> wrote:

    The credit provider is awaiting your response. Could you please clarify the reason for the delay? You have successfully sold out events, so funds should not be a concern.


    On Thursday, April 30, 2026 at 07:06:52 AM PDT, SABRINA MCDOWELL <sabbydowell@yahoo.com> wrote:


    At this juncture, your company has been provided with ample time to process a refund. It is not a large conglomerate that necessitates more than seven days to process a refund. Regrettably, I did not conduct thorough research on your company prior to making the purchase. It appears that your company has a history of canceling events with short notice and failing to provide refunds. I will escalate this matter to my credit card company.



    On Wednesday, April 29, 2026 at 02:23:32 PM PDT, Fork Film <sanfrancisco@forknfilm.com> wrote:


    Hi Sabrina,

    I hope you’re having a good week!

    Thank you for reaching out. I am currently following up with our billing department to secure a comprehensive update regarding your account.

    I want to ensure I provide you with the most accurate information possible, so I will get back to you as soon as I have received clarification from their team.

    Thank you so much for your patience in the meantime.

    Warm regards,
    Sam
    Customer Support

    On Sat, Apr 25, 2026 at 5:14 PM SABRINA MCDOWELL <sabbydowell@yahoo.com> wrote:
    Please provide an update.

    On Wednesday, April 22, 2026 at 11:35:11 AM PDT, Fork Film <sanfrancisco@forknfilm.com> wrote:


    Hi Sabrina,

    I am so incredibly sorry for the frustration and the technical issues you've encountered with our site. I completely understand how upsetting it is when you're trying to make a reservation and the system isn't cooperating, especially after a cancellation.

    Please rest assured that we are getting your full refund processed immediately. I am personally flagging this with our billing department to ensure it is handled right away.

    I will follow up with you as soon as I have confirmation that the transaction is complete on our end. Thank you for your patience while we get this sorted out for you.

    Warm regards,
    Sam
    Customer Support

    On Mon, Apr 20, 2026 at 6:54 PM SABRINA MCDOWELL <sabbydowell@yahoo.com> wrote:
    PLEASE REFUND MY FULL PAYMENT 

    YOUR SITE IS NOT ALLOWING TICKET RESERVATIONS FOR SHOWS THAT ARE NOT SOLD OUT

    IF NOT PROCESSED IMMEDIATELY I WILL CONTACT THE CREDIT CARD COMPANY. 

    Invoice number: 0001285  

    Amount: 307.47   USD  

    Due date: March 21, 2026 at 8:50 AM PDT  

    Invoice #0001285

    PAID
    Issue Date: Mar 21, 2026
    Due Date: Mar 21, 2026
    Fork n' Film
    United States
    Bill to:
    Sabrina McDowell
    Additional Customer Info:

    Products & Services

    General Admission
    4/25/26 @ 6:30pm Ratatouille: San Francisco
    3 x $199.99
    $599.97

    Summary

    Subtotal
    $599.97
    Discount
    -$300.00
    Tax breakdown
    Service Fee (2.5%)
    $7.50
    Tax total
    $7.50
    Invoice Total
    $307.47
    Amount Paid
    -$307.47

    Sabrina McDowell





    On Monday, April 20, 2026 at 12:46:19 PM PDT, Fork n' Film San Francisco <sanfrancisco@forknfilm.com> wrote:


    Dear Fork n' Film guests, We are truly so sorry to share that your Fork n’ Film shows scheduled for April 25 have been postponed. Due to unforeseen operational circumstances, we are unable to deliver the Fork n’ Film experience at the level of quality our guests deserve this weekend. Rat‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 
    Can't see this message? View in browser
     

    Event Postponed

    Dear Fork n' Film guests,

     

    We are truly so sorry to share that your Fork n’ Film shows scheduled for April 25 have been postponed. Due to unforeseen operational circumstances, we are unable to deliver the Fork n’ Film experience at the level of quality our guests deserve this weekend. Rather than compromise the experience, we made the difficult decision to postpone these shows.

     

    We know many of you have been looking forward to this night and we genuinely hate having to disrupt those plans. Please know this decision was not made lightly, and we deeply appreciate your patience and understanding.

     

    To make this right, we’re inviting you to reschedule your tickets to any show starting in May. When you join us we’ll also include:

     

    • A complimentary welcome cocktail when you arrive

    • Preferred seating

    • A 10% discount code for a future Fork n’ Film experience (Code: POSTPONEDLASF10)

       

    How to Reschedule

    1. Click the private reschedule page below

     

    2. Choose a new date & movie

    • We have an amazing selection of fun films and menus! Pick whichever show works best for you.

     

    3. Add your tickets to your cart

     

    4. Enter your unique discount code at checkout

    • Your discount code = the full name used when purchasing your tickets (ex - JOHNSMITH or JOHNROBERTSMITH)

    • Your code will apply to the exact number of tickets under your original reservation.

       

    Important Tips

    • The code works one time only

    • Check your original receipt to confirm which name was used at purchase

    • If you purchased 5 or more tickets, you will have two codes (ex - JOHNSMITH and JOHNSMITH1)

     

    Again, we are truly sorry for the inconvenience and appreciate your support more than you know. We’re looking forward to welcoming you back soon for a very special Fork n’ Film night.

     

    Warmly,
    The Fork n’ Film Team 🍿🥂

     

     

    Prefer a Refund?

    If you would rather receive a refund, simply email sanfrancisco@forknfilm.com and we will process it for you.

     

    Please note that refunds may take some time to complete, so rescheduling is the fastest way to secure your seats at a future show.

     
    This email was sent from this site.
    If you no longer wish to receive this email, change your email preferences here.

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