Refund from September 2025

On Thursday, April 23, 2026, 1:50 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Shayanna,

Thank you so much for following up with us, and I am so incredibly sorry that you are still waiting for this refund after such a long time.

Seven months is absolutely unacceptable, and I completely understand why you need this expedited. I am looking into the status of your $200 refund right now to see what the holdup is.

I'll get back to you with a clear update as soon as I have one.

Warm regards,

Sam

Customer Support

On Tue, Apr 21, 2026 at 5:49 PM Shay Cea <shaycea95@yahoo.com> wrote:

Hello, 

 I am inquiring again about my refund for my canceled shows last year. It has been 7 months now and our tickets were canceled 3 times. I have never waited this long for a refund before and just wondering what the problem is? Any new information would be appreciated. Thank you. I would like this to be expedited as I was told it was already at least a month ago. $200 is a lot of money to wait this long for. 

-Shayanna Cea 

Sent from Yahoo Mail for iPhone

On Friday, May 8, 2026, 2:23 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Shay,

Thank you so much for your kind words! It really means a lot to me, and I’m more than happy to help.

I wanted to reach out and let you know that I don't have a specific update just yet, but please know that I am still actively advocating for your refund. I completely understand how important this is, especially since you’re looking out for your mom as well!

I’ll be sure to check back in with you the moment I have more information. Thank you again for your patience and for being so wonderful to work with!

Warm regards,

Sam

Customer Support

On Tue, May 5, 2026 at 2:09 PM Shay Cea <shaycea95@yahoo.com> wrote:

Hi again, 

 Thank you again so much for your dedication regarding this. And thank you for the kind words, your help is greatly appreciated! My mom paid for half of the total for her ticket so I promised her I would do my best to get the refund. Thank you again and hopefully talk with you soon. 

Shay 

Sent from Yahoo Mail for iPhone

On Tuesday, May 5, 2026, 10:38 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:

Dear Shay,

I am so incredibly sorry. Reading your message truly breaks my heart, and I can completely understand why your opinion of us is shifting. First, a huge congratulations on your new baby! That is such an exciting time, and the last thing you should be worrying about right now is chasing down a refund for shows that we had to cancel.

It is deeply disappointing to hear that you’ve been a loyal guest for three shows, only to be met with this experience. Please know that your support means the world to us, and I am sincerely sorry that we’ve let you down after you’ve been such a wonderful part of the Fork’ n Film community.

I hear your frustration about getting "check-in" responses without a solution. I am making it my personal mission to move past this stage and reach a resolution. I am escalating this to our finance lead immediately to find out exactly where the breakdown is occurring and to get your money back to you.

I will stay on top of this until I can send you a final confirmation. Thank you for your incredible patience and for being so honest with us - I really want to make this right for you.

Warm regards,

Sam

Customer Support

On Wed, Apr 29, 2026 at 1:52 AM Shay Cea <shaycea95@yahoo.com> wrote:

Hello again,

 Just checking up on this again. Were you able to find out what the hold up is? I'm starting to worry I won't be refunded at all at this point which is unfortunate because I've been to 3 shows of fork n film and really enjoyed it and thought highly of the company, but this is leaving me with negative opinions.. I did not cancel my tickets my shows were canceled three separate times. I just had a baby and could not reschedule a fourth time unfortunately so I really would appreciate the refund at this point. Please let me know how we can resolve this and thanks again. I keep getting responses saying someone will check it, but never an end result or solution. 

Sent from Yahoo Mail for iPhone

On Thursday, April 23, 2026, 1:50 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Shayanna,

Thank you so much for following up with us, and I am so incredibly sorry that you are still waiting for this refund after such a long time.

Seven months is absolutely unacceptable, and I completely understand why you need this expedited. I am looking into the status of your $200 refund right now to see what the holdup is.

I'll get back to you with a clear update as soon as I have one.

Warm regards,

Sam

Customer Support

On Tue, Apr 21, 2026 at 5:49 PM Shay Cea <shaycea95@yahoo.com> wrote:

Hello, 

 I am inquiring again about my refund for my canceled shows last year. It has been 7 months now and our tickets were canceled 3 times. I have never waited this long for a refund before and just wondering what the problem is? Any new information would be appreciated. Thank you. I would like this to be expedited as I was told it was already at least a month ago. $200 is a lot of money to wait this long for. 

-Shayanna Cea 

Sent from Yahoo Mail for iPhone

Begin forwarded message:

On Wednesday, June 3, 2026, 6:17 AM, Shay Cea <shaycea95@yahoo.com> wrote:

Hello again, 

 Checking in on this again as another month has gone by with no refund. At this point, I would just appreciate an honest answer regarding my refund. Are we going to be refunded or not? This is getting ridiculous and I see other people are having to file complaints. I don't see the issue?

The company offered a refund 8 months ago so why can't they just process it? Why would they offer the refund if it was something they cannot do? I don't understand. 

Sent from Yahoo Mail for iPhone

On Friday, May 8, 2026, 2:23 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Shay,

Thank you so much for your kind words! It really means a lot to me, and I’m more than happy to help.

I wanted to reach out and let you know that I don't have a specific update just yet, but please know that I am still actively advocating for your refund. I completely understand how important this is, especially since you’re looking out for your mom as well!

I’ll be sure to check back in with you the moment I have more information. Thank you again for your patience and for being so wonderful to work with!

Warm regards,

Sam

Customer Support

On Tue, May 5, 2026 at 2:09 PM Shay Cea <shaycea95@yahoo.com> wrote:

Hi again, 

 Thank you again so much for your dedication regarding this. And thank you for the kind words, your help is greatly appreciated! My mom paid for half of the total for her ticket so I promised her I would do my best to get the refund. Thank you again and hopefully talk with you soon. 

Shay 

Sent from Yahoo Mail for iPhone

On Tuesday, May 5, 2026, 10:38 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:

Dear Shay,

I am so incredibly sorry. Reading your message truly breaks my heart, and I can completely understand why your opinion of us is shifting. First, a huge congratulations on your new baby! That is such an exciting time, and the last thing you should be worrying about right now is chasing down a refund for shows that we had to cancel.

It is deeply disappointing to hear that you’ve been a loyal guest for three shows, only to be met with this experience. Please know that your support means the world to us, and I am sincerely sorry that we’ve let you down after you’ve been such a wonderful part of the Fork’ n Film community.

I hear your frustration about getting "check-in" responses without a solution. I am making it my personal mission to move past this stage and reach a resolution. I am escalating this to our finance lead immediately to find out exactly where the breakdown is occurring and to get your money back to you.

I will stay on top of this until I can send you a final confirmation. Thank you for your incredible patience and for being so honest with us - I really want to make this right for you.

Warm regards,

Sam

Customer Support

On Wed, Apr 29, 2026 at 1:52 AM Shay Cea <shaycea95@yahoo.com> wrote:

Hello again,

 Just checking up on this again. Were you able to find out what the hold up is? I'm starting to worry I won't be refunded at all at this point which is unfortunate because I've been to 3 shows of fork n film and really enjoyed it and thought highly of the company, but this is leaving me with negative opinions.. I did not cancel my tickets my shows were canceled three separate times. I just had a baby and could not reschedule a fourth time unfortunately so I really would appreciate the refund at this point. Please let me know how we can resolve this and thanks again. I keep getting responses saying someone will check it, but never an end result or solution. 

Sent from Yahoo Mail for iPhone

On Thursday, April 23, 2026, 1:50 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Shayanna,

Thank you so much for following up with us, and I am so incredibly sorry that you are still waiting for this refund after such a long time.

Seven months is absolutely unacceptable, and I completely understand why you need this expedited. I am looking into the status of your $200 refund right now to see what the holdup is.

I'll get back to you with a clear update as soon as I have one.

Warm regards,

Sam

Customer Support

On Tue, Apr 21, 2026 at 5:49 PM Shay Cea <shaycea95@yahoo.com> wrote:

Hello, 

 I am inquiring again about my refund for my canceled shows last year. It has been 7 months now and our tickets were canceled 3 times. I have never waited this long for a refund before and just wondering what the problem is? Any new information would be appreciated. Thank you. I would like this to be expedited as I was told it was already at least a month ago. $200 is a lot of money to wait this long for. 

-Shayanna Cea 

Sent from Yahoo Mail for iPhone