Re: Important Information Regarding your Reservation

What are the available shows? Ratatouille? Shrek? 

On Friday, April 17, 2026 at 05:04:31 PM PDT, Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi LeAnn,

I completely understand taking some time away - I am so sorry for the frustration this has caused, and I truly appreciate you reaching back out.

We were waiting for your confirmation to ensure you preferred the refund over rescheduling. We can most definitely process that for you; we just wanted to get the green light from you first to make sure it was exactly what you wanted.

However, if you are still interested in rescheduling instead, I am more than happy to send over our current availability and help you find a new date that works!

Just let me know which direction you’d like to go, and I will handle it immediately.

Warm regards,

Sam

Customer Support

On Fri, Apr 10, 2026 at 4:49 PM LeAnn Buckler <lbtigger@yahoo.com> wrote:

Sorry I was pretty irritated so it took me awhile to want to look again. Did you go ahead and refund me or is it still up in the air?

On Thursday, March 12, 2026 at 01:24:20 PM PDT, Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi LeAnn,

I understand that a poor experience like this makes it hard to feel enthusiastic about the brand right now.

I want to assure you that we absolutely agree with your point - we did specifically hold a block of spots open for guests from your cancelled show to ensure everyone had a chance to reschedule. However, because those shows are in such high demand, those held quantities were unfortunately very limited and filled up much faster than we anticipated.

Since the available dates don't work for you and you aren’t interested in our other features, I want to make things as simple as possible. Would you prefer that I skip the VIP rescheduling options and just process a full refund for you at this point?

I want to make sure you get exactly what you need, whether that is a seat at a future show or your money back in your account. Please let me know how you’d like to proceed, and I will make it happen.

Warm regards,

Sam

Customer Support

On Wed, Mar 11, 2026 at 6:44 PM LeAnn Buckler <lbtigger@yahoo.com> wrote:

I guess you want me to do that. Now I will also add that they did allow me to speak to a supervisor.

On Friday, March 6, 2026 at 05:34:05 PM PST, LeAnn Buckler <lbtigger@yahoo.com> wrote:

Hi Sam,

When you cancel a show then you should hold spots open in the shows your offer for a replacement show. I am not interested in seeing any of the other shows. I am actually pretty irritated with the company right now. I guess I will have to go on Yelp and give you a poor rating. Maybe I should be communicating with someone else that can give me what I want and paid for 

On Thursday, March 5, 2026 at 10:27:21 AM PST, Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi LeAnn,

I have a quick update for you! It turns out Cloudy with a Chance of Meatballs has been incredibly popular and is now completely sold out. I’m so sorry we couldn't snag those specific seats for you, but I would still love to get you and your group taken care of! I’ve pulled our current live availability for our upcoming shows below so you can get first pick of what’s left:

The Princess and the Frog:
4/12 - 1:30PM

Coco:
5/2 - 1:30PM
5/3 - 1:30PM
5/3 - 6:30PM

Lilo and Stitch:
5/23 - 6:30PM

How to book: Just hit reply and let me know which of these dates works best for the three of you. I’ll make sure your VIP status is applied to the new reservation immediately so everything is ready for your arrival.

Thank you again for being so flexible and patient with us - we can't wait to finally have you in the theater!

Warm regards,
Sam

On Wed, Mar 4, 2026 at 7:04 PM LeAnn Buckler <lbtigger@yahoo.com> wrote:

No, I will wait for the Ratatouille. But since it is unclear of when that will be I would like to book Cloudy with a chance of Meatballs. Is that possible? How would I do that?

On Wednesday, March 4, 2026 at 09:19:44 AM PST, Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi LeAnn,

I want to sincerely apologize for any stress or confusion this situation has caused you. Please rest assured that we hear you, and we value your support immensely.

Because our events tend to sell out extremely quickly, we are taking extra care to ensure everything is perfect before the official schedule is released. We expect to share those confirmed dates with you very soon.

Please don't worry about a thing - your tickets are tucked away and safe with us. We are so looking forward to having you for Ratatouille, and you’ll be the first to know when the dates are ready! If you find that you'd rather not wait and would like to join us for one of our other lovely shows instead, I’ve saved you a few options above. I’m happy to move your reservation to any of those if that would make things easier for you.

Thank you so much for your continued patience and understanding!

Warm regards,
Sam

Customer Support

On Tue, Mar 3, 2026 at 7:19 PM LeAnn Buckler <lbtigger@yahoo.com> wrote:

What happened to the Ratatouille, that is the show you canceled and I should be allowed to see this show. You are the ones that cancelled it! This is unacceptable please forward this email to  someone who will honor your commitment. I paid for this show, I should be able to see the show I paid for,

On Monday, March 2, 2026 at 09:48:33 AM PST, Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi LeAnn,

I'm happy to clear this up! Since you already paid for 5 tickets, you do not have to pay anything extra to rebook. We are happy to accommodate both of your shows as a straight reschedule.

Here are your two options:

• Option 1: We book it for you. Tell us which dates work for you from the list below, and we will handle the rest. Note: These spots fill up very quickly, so please let us know as soon as possible!

• Option 2: You book it yourself. I can send you a coupon code worth the full value of your 5 tickets. It never expires and works for any San Francisco show!

Current San Francisco Availability (for 5 guests):

The Princess and the Frog:
4/11 - 1:30PM
4.12 - 1:30PM
4/12 - 6:30PM

Coco:
5/2 - 1:30PM
5/3 - 1:30PM
5/3 - 6:30PM

Cloudy with a Chance of Meatballs:
5/9 - 6:30PM

Lilo and Stitch:
5/23 - 6:30PM

Which would you prefer? Looking forward to hearing from you!

Warm regards,

Sam

Customer Support

On Sun, Mar 1, 2026 at 5:55 PM LeAnn Buckler <lbtigger@yahoo.com> wrote:

Dear Sierra,

We have been sending emails back and forth I can't seem to find the ones with the listed shows I would like to book to of them. I understand one booking I will have to pay for but the other one I will not have to pay for. Each booking would be for the same amount of guests. The first show would be for Ratatouille (the canceled show for 2/28. The additional show would be for Cloudy With a Chance of Meatballs. How do we go about doing this?

On Saturday, February 28, 2026 at 08:42:11 AM PST, Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi LeAnn,

I completely understand your confusion, and I am happy to clarify. When an event is cancelled, you can either be rescheduled to another event (by us or with a credit) or we can process a full refund. However, we cannot do both. 

If you reschedule to another event, I can assure you it will be at no additional charge. There are two ways we can do this:

1. You can choose any available event, and we will manually add you to the guest list as "Free" tickets OR
2. We can provide you with a 100% credit worth the value of 5 tickets, which can be used to rebook for free on your own

Please let me know if you are interested in either of these options or if you would prefer a full refund. I am happy to explain in greater details if necessary. I look forward to hearing from you!

Warm regards,

Sierra

On Fri, Feb 27, 2026 at 5:44 PM LeAnn Buckler <lbtigger@yahoo.com> wrote:

Hi Sierra, I am still kind of confused. I bought five tickets to go see ratatouille which was canceled. Since it was canceled was I automatically refunded the money I spent? So if I rebook another event, you won’t charge me for it? So I get refunded For ratatouille and I get to go to another show with my family members for free?

Sent from Yahoo Mail for iPhone

On Friday, February 27, 2026, 9:14 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:

Hello LeAnn,

We completely understand your concerns and appreciate you sharing them with us. At this time, we aren't able to share the details on why this event was cancelled, but please know that the decision was not made lightly. 

I can assure you that since the cancellation was on our end, we will rebook your tickets at no additional cost. We are also happy to provide a credit or refund; however, we are not able to offer a reschedule and a refund/credit. Please let me know which of these options works best for your group, and I will be happy to assist you with the next steps.

I look forward to hearing from you!

Warm regards,

Sierra

On Thu, Feb 26, 2026 at 7:48 PM LeAnn Buckler <lbtigger@yahoo.com> wrote:

Dear Alex,

Can I ask what the unforeseen circumstances are? We have been waiting since since early January to come and to see a show. We had a fantastic experience at the Fork and Film in Las Vegas last year for my daughter's 21st birthday. I really appreciate the customer service I have received from Fork and film because you helped me when I messed up and didn't order enough tickets. Thais was supposed to be a Christmas/Birthday now we will have to wait until April or May. What are you offering your customers for their understanding about not being able to have the show when you were supposed to have it? Are you letting us pick a new date and fully refunding us or partially refunding us? Ratatouille but that won't be until May 16. My daughter said Cloudy with a Chane might be fun. I also want to go to a Shrek one. But paying for them might be a little rough. How can Fork and Film help us out?

On Thursday, February 26, 2026 at 08:58:43 AM PST, Fork Film <sanfrancisco@forknfilm.com> wrote:

Dear LeAnn,

We are planning to show Shrek in March; however, those dates are currently fully booked.

Most of the other shows currently listed on our schedule are still available for rescheduling. Please let us know if there is another upcoming showtime that works for you, and we will be happy to assist with your reservation.

Best regards,

Alex

On Wed, Feb 25, 2026 at 9:35 PM LeAnn Buckler <lbtigger@yahoo.com> wrote:

Are you going to be doing Shrek this year? If so, when?That’s a bummer about having to reschedule.

Sent from Yahoo Mail for iPhone

On Wednesday, February 25, 2026, 12:58 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:

Dear LeAnn,

My apologies, but this event has been cancelled due to unforeseen circumstances. We would be happy to reschedule you for another date.

Please let us know which upcoming showtime works best for you, and we will assist with moving your reservation. We have also noted your dietary restriction regarding walnuts and pecans for your future booking.

Best regards,

Alex

On Sat, Feb 21, 2026 at 6:53 PM LeAnn Buckler <lbtigger@yahoo.com> wrote:

Hi,

Am I missing something? Today is a week and I don't see the location. It still says TBA.

FYI, I am also allergic to the acid in walnuts and pecans. The actual nut has to be in the dish.

On Saturday, February 21, 2026 at 06:30:52 PM PST, Fork n' Film San Francisco <sanfrancisco@forknfilm.com> wrote:

Address:
To be determined, location will be sent 1 week prior.

Parking:
Paid parking is available onsite. Ride-sharing is also a great option!

Check-in:
Doors open 30 minutes before the time stated on your ticket. The movie begins promptly 30 minutes after doors open. For example, if your ticket says 6:30pm, please arrive no later than 6:00pm. Late arrivals after the movie starts will be turned away, and tickets are non-refundable. The ticket purchaser must be present with ID.

Seating:
Seating is pre-assigned at purchase and cannot be changed. If attending with others, please ensure tickets were booked together.

Dietary Restrictions:
Requests must be submitted at least 72 hours in advance to info@forknfilm.com

Special Accommodations:
Need a high chair or wheelchair access? Let us know in advance so we can assist.
We can’t wait to host you for an unforgettable experience!

Questions? Reach out at info@forknfilm.com. | 2/28/26 @ 6:30pm Ratatouille: San Francisco | February 28, 2026, 6:30 – 8:30 PM | Location will be sent 1 week prior to event | Add to my Google Calendar | | ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Important Information Regarding your Reservation!   Address: To be determined, location will be sent 1 week prior. Parking: Paid parking is available onsite. Ride-sharing is also a great option! Check-in: Doors open 30 minutes before the time stated on your ticket. The movie begins promptly 30 minutes after doors open. For example, if your ticket says 6:30pm, please arrive no later than 6:00pm. Late arrivals after the movie starts will be turned away, and tickets are non-refundable. The ticket purchaser must be present with ID. Seating: Seating is pre-assigned at purchase and cannot be changed. If attending with others, please ensure tickets were booked together. Dietary Restrictions: Requests must be submitted at least 72 hours in advance to info@forknfilm.com Special Accommodations: Need a high chair or wheelchair access? Let us know in advance so we can assist. We can’t wait to host you for an unforgettable experience! Questions? Reach out at info@forknfilm.com.   2/28/26 @ 6:30pm Ratatouille: San Francisco   February 28, 2026, 6:30 – 8:30 PM   Location will be sent 1 week prior to event   Learn more about this event Add to my Google Calendar

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.