Refund for April 12 showing SF

Hello,

I am reaching out to request a refund for the princess and the frog showing. Unfortunately due to this being the second showing that was cancelled I would rather just receive a refund. Thank you for your time! 

Best,

Kaylah Grisby 

Hi Kaylah,

Thank you so much for reaching out, and I am so incredibly sorry for the delay in getting back to you.

I also want to sincerely apologize for the cancellation of The Princess and the Frog. I completely understand your frustration - having a second showing cancelled is definitely not the experience we want for you, and I totally respect your decision to opt for a refund instead of rescheduling.

Please know that we have received your request and I am sending this off to our billing department right now to get it processed for you. I’ll keep a close eye on it and follow up with you soon!

Warm Regards,

Sam

Customer Support

On Tue, Apr 28, 2026 at 2:50 PM Kaylah Grisby <kaylahgrisby@gmail.com> wrote:

Hello, 

Following up on the status of my refund? If you could kindly provide an update that would be great! 

Kaylah 

On Fri, Apr 24, 2026 at 7:16 PM Kaylah Grisby <kaylahgrisby@gmail.com> wrote:

Hello,

I am reaching out to request a refund for the princess and the frog showing. Unfortunately due to this being the second showing that was cancelled I would rather just receive a refund. Thank you for your time! 

Best,

Kaylah Grisby 

Hi Sam , 

Thank you for getting back to me! I appreciate your understanding. I will be on on the lookout for updates. Have a good day! 

Thanks, 

Kaylah G

On Tue, May 5, 2026 at 10:06 AM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Kaylah,

Thank you so much for reaching out, and I am so incredibly sorry for the delay in getting back to you.

I also want to sincerely apologize for the cancellation of The Princess and the Frog. I completely understand your frustration - having a second showing cancelled is definitely not the experience we want for you, and I totally respect your decision to opt for a refund instead of rescheduling.

Please know that we have received your request and I am sending this off to our billing department right now to get it processed for you. I’ll keep a close eye on it and follow up with you soon!

Warm Regards,

Sam

Customer Support

On Tue, Apr 28, 2026 at 2:50 PM Kaylah Grisby <kaylahgrisby@gmail.com> wrote:

Hello, 

Following up on the status of my refund? If you could kindly provide an update that would be great! 

Kaylah 

On Fri, Apr 24, 2026 at 7:16 PM Kaylah Grisby <kaylahgrisby@gmail.com> wrote:

Hello,

I am reaching out to request a refund for the princess and the frog showing. Unfortunately due to this being the second showing that was cancelled I would rather just receive a refund. Thank you for your time! 

Best,

Kaylah Grisby 

Hi Kaylah,

You have every right to expect prompt service and clear communication, and we have clearly fallen short of that here. I completely understand your frustration and your need to take action if this wasn't resolved.

Please know that I am taking persona I am bringing your account directly to our billing leadership today to get this pushed through immediately. I am tracking this down to get you a definitive status update and a timeline for your refund. I will reach back out to you the absolute moment I have that answer in hand.

Thank you for holding us accountable, and I truly appreciate your patience while I work to fix this for you.

Warm regards,

Sam

On Thu, May 21, 2026 at 4:03 PM Kaylah Grisby <kaylahgrisby@gmail.com> wrote:

Hello, 

Once again, I am reaching out to see where my refund is. This is honestly such a bad representation of your business. The sad part about it is, I have done showings with you guys before and loved it. Now after 2 cancellations and weeks of requests for a refund I really can’t say the same. This is not a cheap movie ticket it’s $200 each ticket. You guys should be more prompt about this. Please note that I will be taking things into my own hands should I not receive any update or refund by the end of the week(tomorrow). 

Best, 

Kaylah G

On Tue, May 5, 2026 at 10:29 AM Kaylah Grisby <kaylahgrisby@gmail.com> wrote:

Hi Sam , 

Thank you for getting back to me! I appreciate your understanding. I will be on on the lookout for updates. Have a good day! 

Thanks, 

Kaylah G

On Tue, May 5, 2026 at 10:06 AM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Kaylah,

Thank you so much for reaching out, and I am so incredibly sorry for the delay in getting back to you.

I also want to sincerely apologize for the cancellation of The Princess and the Frog. I completely understand your frustration - having a second showing cancelled is definitely not the experience we want for you, and I totally respect your decision to opt for a refund instead of rescheduling.

Please know that we have received your request and I am sending this off to our billing department right now to get it processed for you. I’ll keep a close eye on it and follow up with you soon!

Warm Regards,

Sam

Customer Support

On Tue, Apr 28, 2026 at 2:50 PM Kaylah Grisby <kaylahgrisby@gmail.com> wrote:

Hello, 

Following up on the status of my refund? If you could kindly provide an update that would be great! 

Kaylah 

On Fri, Apr 24, 2026 at 7:16 PM Kaylah Grisby <kaylahgrisby@gmail.com> wrote:

Hello,

I am reaching out to request a refund for the princess and the frog showing. Unfortunately due to this being the second showing that was cancelled I would rather just receive a refund. Thank you for your time! 

Best,

Kaylah Grisby 

Hi Sam ,

Thank you for getting back to me. I will be looking out for an update from you in this matter in the coming week. 

Best, 

Kaylah 

On Wed, May 27, 2026 at 1:51 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Kaylah,

You have every right to expect prompt service and clear communication, and we have clearly fallen short of that here. I completely understand your frustration and your need to take action if this wasn't resolved.

Please know that I am taking persona I am bringing your account directly to our billing leadership today to get this pushed through immediately. I am tracking this down to get you a definitive status update and a timeline for your refund. I will reach back out to you the absolute moment I have that answer in hand.

Thank you for holding us accountable, and I truly appreciate your patience while I work to fix this for you.

Warm regards,

Sam

On Thu, May 21, 2026 at 4:03 PM Kaylah Grisby <kaylahgrisby@gmail.com> wrote:

Hello, 

Once again, I am reaching out to see where my refund is. This is honestly such a bad representation of your business. The sad part about it is, I have done showings with you guys before and loved it. Now after 2 cancellations and weeks of requests for a refund I really can’t say the same. This is not a cheap movie ticket it’s $200 each ticket. You guys should be more prompt about this. Please note that I will be taking things into my own hands should I not receive any update or refund by the end of the week(tomorrow). 

Best, 

Kaylah G

On Tue, May 5, 2026 at 10:29 AM Kaylah Grisby <kaylahgrisby@gmail.com> wrote:

Hi Sam , 

Thank you for getting back to me! I appreciate your understanding. I will be on on the lookout for updates. Have a good day! 

Thanks, 

Kaylah G

On Tue, May 5, 2026 at 10:06 AM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Kaylah,

Thank you so much for reaching out, and I am so incredibly sorry for the delay in getting back to you.

I also want to sincerely apologize for the cancellation of The Princess and the Frog. I completely understand your frustration - having a second showing cancelled is definitely not the experience we want for you, and I totally respect your decision to opt for a refund instead of rescheduling.

Please know that we have received your request and I am sending this off to our billing department right now to get it processed for you. I’ll keep a close eye on it and follow up with you soon!

Warm Regards,

Sam

Customer Support

On Tue, Apr 28, 2026 at 2:50 PM Kaylah Grisby <kaylahgrisby@gmail.com> wrote:

Hello, 

Following up on the status of my refund? If you could kindly provide an update that would be great! 

Kaylah 

On Fri, Apr 24, 2026 at 7:16 PM Kaylah Grisby <kaylahgrisby@gmail.com> wrote:

Hello,

I am reaching out to request a refund for the princess and the frog showing. Unfortunately due to this being the second showing that was cancelled I would rather just receive a refund. Thank you for your time! 

Best,

Kaylah Grisby