Refund asap for “rescheduled” event 5/2/26- invoice # 0001195



Hi Angelina,

Thank you so much for reaching out and explaining the situation regarding the sold-out dates. I completely understand why an immediate refund is necessary if rescheduling isn't an option for you.

We will get that refund processed for invoice # 0001195 right away. I will follow up once the transaction has been initiated on our end.

Warm regards,

Sam

Customer Support

On Mon, Apr 27, 2026 at 6:17 PM Angelina Mazzei <flick1799@yahoo.com> wrote:

Hello-

Pls refund asap for our rescheduled even 5/2/26 in SF (Coco). Rescheduling was offered but everything that we wanted to see was sold out so really rescheduling is not available. Due to this, I should not have to wait on a refund and this should be immediate.
Thank you and I will continue to watch my acct for my refund
Angelina Mazzei
925-759-5003



Thanks Sam

I will keep an eye out for both your correspondence and the refund 

Angelina 

On May 1, 2026, at 3:38 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Angelina,

Thank you so much for reaching out and explaining the situation regarding the sold-out dates. I completely understand why an immediate refund is necessary if rescheduling isn't an option for you.

We will get that refund processed for invoice # 0001195 right away. I will follow up once the transaction has been initiated on our end.

Warm regards,

Sam

Customer Support

On Mon, Apr 27, 2026 at 6:17 PM Angelina Mazzei <flick1799@yahoo.com> wrote:

Hello-

Pls refund asap for our rescheduled even 5/2/26 in SF (Coco). Rescheduling was offered but everything that we wanted to see was sold out so really rescheduling is not available. Due to this, I should not have to wait on a refund and this should be immediate.
Thank you and I will continue to watch my acct for my refund
Angelina Mazzei
925-759-5003



Hi Angelina,

Good morning! Thank you so much for reaching out and for your continued patience as we work through this.

We truly appreciate you standing by us. Because we are a very small team, we are currently manually processing a high volume of refunds one by one to ensure everything is handled correctly. This does make the process take a little longer than we’d like, but please rest assured that your request is in our queue and being prioritized.

We hope to have this resolved for you very soon! Thank you again for your understanding and for being so gracious with our team.

Warm regards,

Sam

Customer Support

On Wed, May 6, 2026 at 10:42 AM Angelina Mazzei <flick1799@yahoo.com> wrote:

Good morning-

Its been 1.5 weeks since the event was cancelled and a refund was requested.

However, I do not see a refund yet

Pls advise

On May 1, 2026, at 4:09 PM, Angelina Mazzei <flick1799@yahoo.com> wrote:



Thanks Sam

I will keep an eye out for both your correspondence and the refund 

Angelina 

On May 1, 2026, at 3:38 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Angelina,

Thank you so much for reaching out and explaining the situation regarding the sold-out dates. I completely understand why an immediate refund is necessary if rescheduling isn't an option for you.

We will get that refund processed for invoice # 0001195 right away. I will follow up once the transaction has been initiated on our end.

Warm regards,

Sam

Customer Support

On Mon, Apr 27, 2026 at 6:17 PM Angelina Mazzei <flick1799@yahoo.com> wrote:

Hello-

Pls refund asap for our rescheduled even 5/2/26 in SF (Coco). Rescheduling was offered but everything that we wanted to see was sold out so really rescheduling is not available. Due to this, I should not have to wait on a refund and this should be immediate.
Thank you and I will continue to watch my acct for my refund
Angelina Mazzei
925-759-5003



Hi Angelina,

Thank you so much for touching base and for your incredible kindness and understanding regarding our small team. I truly appreciate you giving us that grace, but I completely understand why you are following up after three weeks.

I want to make sure this is taken care of for you right away. I am checking on the status of your refund right now to get it pushed through as quickly as possible. Once it has been processed, I will follow up with you directly to send over your receipt.

Thank you again for your patience and for being so wonderful to work with!

Warmest Regards,

Sam

Customer Support

On Mon, May 18, 2026 at 12:10 PM Angelina Mazzei <flick1799@yahoo.com> wrote:

Good morning-

Its been three weeks since this was cancelled as a reschedule was not available.

I do understand that you are a small team but am following up on the refund none the less

On May 7, 2026, at 9:42 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Angelina,

Good morning! Thank you so much for reaching out and for your continued patience as we work through this.

We truly appreciate you standing by us. Because we are a very small team, we are currently manually processing a high volume of refunds one by one to ensure everything is handled correctly. This does make the process take a little longer than we’d like, but please rest assured that your request is in our queue and being prioritized.

We hope to have this resolved for you very soon! Thank you again for your understanding and for being so gracious with our team.

Warm regards,

Sam

Customer Support

On Wed, May 6, 2026 at 10:42 AM Angelina Mazzei <flick1799@yahoo.com> wrote:

Good morning-

Its been 1.5 weeks since the event was cancelled and a refund was requested.

However, I do not see a refund yet

Pls advise

On May 1, 2026, at 4:09 PM, Angelina Mazzei <flick1799@yahoo.com> wrote:



Thanks Sam

I will keep an eye out for both your correspondence and the refund 

Angelina 

On May 1, 2026, at 3:38 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Angelina,

Thank you so much for reaching out and explaining the situation regarding the sold-out dates. I completely understand why an immediate refund is necessary if rescheduling isn't an option for you.

We will get that refund processed for invoice # 0001195 right away. I will follow up once the transaction has been initiated on our end.

Warm regards,

Sam

Customer Support

On Mon, Apr 27, 2026 at 6:17 PM Angelina Mazzei <flick1799@yahoo.com> wrote:

Hello-

Pls refund asap for our rescheduled even 5/2/26 in SF (Coco). Rescheduling was offered but everything that we wanted to see was sold out so really rescheduling is not available. Due to this, I should not have to wait on a refund and this should be immediate.
Thank you and I will continue to watch my acct for my refund
Angelina Mazzei
925-759-5003