Request for Refund and Concerns Regarding Repeated Event Cancellations

Dear Fork n' Film guests, We are truly so sorry to share that your Fork n’ Film show scheduled for May 1 - May 3 has been postponed. Due to unforeseen operational circumstances, we are unable to deliver the Fork n’ Film experience at the level of quality our guests deserve this weekend. ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Event Postponed Dear Fork n' Film guests,   We are truly so sorry to share that your Fork n’ Film show scheduled for May 1 - May 3 has been postponed. Due to unforeseen operational circumstances, we are unable to deliver the Fork n’ Film experience at the level of quality our guests deserve this weekend. Rather than compromise the experience, we made the difficult decision to postpone these shows.   We know many of you have been looking forward to this night and we genuinely hate having to disrupt those plans. Please know this decision was not made lightly, and we deeply appreciate your patience and understanding.   To make this right, we’re inviting you to reschedule your tickets to any show starting in May. When you join us we’ll also include:   A complimentary welcome cocktail when you arrive Preferred seating A 10% discount code for a future Fork n’ Film experience (Code: POSTPONEDLASF10)   How to Reschedule 1. Click the private reschedule page below Reschedule: https://www.forknfilm.com/reschedules Password: FNFReschedules   2. Choose a new date & movie We have an amazing selection of fun films and menus! Pick whichever show works best for you.   3. Add your tickets to your cart   4. Enter your unique discount code at checkout Your discount code = the full name used when purchasing your tickets (ex - JOHNSMITH or JOHNROBERTSMITH) Your code will apply to the exact number of tickets under your original reservation.   Important Tips The code works one time only Check your original receipt to confirm which name was used at purchase If you purchased 5 or more tickets, you will have two codes (ex - JOHNSMITH and JOHNSMITH1)   Again, we are truly sorry for the inconvenience and appreciate your support more than you know. We’re looking forward to welcoming you back soon for a very special Fork n’ Film night.   Warmly, The Fork n’ Film Team 🍿🥂     Prefer a Refund? If you would rather receive a refund, simply email sanfrancisco@forknfilm.com and we will process it for you.   Please note that refunds may take some time to complete, so rescheduling is the fastest way to secure your seats at a future show.

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Dear Fork n Film Team,

I am writing to express my deep disappointment and frustration following what is now the fifth cancellation in a row, across both originally scheduled and rescheduled events, spanning December of last year to present day.

I want to acknowledge that unforeseen circumstances can and do happen, and I extend grace for the very real human experiences that can impact planning and operations. However, the repeated use of “unforeseen” explanations, in light of this consistent pattern of cancellation, is unprofessional and frankly, feels quite disingenuous.

Despite my growing concerns, I made the decision to give the experience another chance and attempted to reschedule once again...only to spend additional time doing so and discovering that all San Francisco showings were already sold out. At this point, the continued inconvenience, compounded by the time and expense involved, has become unacceptable.

As such, I am requesting a full refund for my four tickets to the Coco event. Additionally, I would appreciate clear and honest communication regarding whether the June 13th showing of The Princess and the Frog is realistically expected to take place. Given my recent experiences, I have very little confidence.

I say this as a loyal, repeat customer who has genuinely valued the unique and memorable experiences Fork n Film has provided in the past. It is my sincere hope that you all will return to that in the near future.

In the meantime, I strongly encourage your team to consider a meaningful customer service gesture to help repair the trust that has been impacted. Thoughtful efforts to acknowledge and make amends for these repeated disruptions would go a long way.

I look forward to your prompt response.

Sincerely,

Patrice Reed-Fort 

On Mon, Apr 27, 2026, 4:01 PM Fork n' Film San Francisco <sanfrancisco@forknfilm.com> wrote:

Dear Fork n' Film guests, We are truly so sorry to share that your Fork n’ Film show scheduled for May 1 - May 3 has been postponed. Due to unforeseen operational circumstances, we are unable to deliver the Fork n’ Film experience at the level of quality our guests deserve this weekend. ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Event Postponed Dear Fork n' Film guests,   We are truly so sorry to share that your Fork n’ Film show scheduled for May 1 - May 3 has been postponed. Due to unforeseen operational circumstances, we are unable to deliver the Fork n’ Film experience at the level of quality our guests deserve this weekend. Rather than compromise the experience, we made the difficult decision to postpone these shows.   We know many of you have been looking forward to this night and we genuinely hate having to disrupt those plans. Please know this decision was not made lightly, and we deeply appreciate your patience and understanding.   To make this right, we’re inviting you to reschedule your tickets to any show starting in May. When you join us we’ll also include:   A complimentary welcome cocktail when you arrive Preferred seating A 10% discount code for a future Fork n’ Film experience (Code: POSTPONEDLASF10)   How to Reschedule 1. Click the private reschedule page below Reschedule: https://www.forknfilm.com/reschedules Password: FNFReschedules   2. Choose a new date & movie We have an amazing selection of fun films and menus! Pick whichever show works best for you.   3. Add your tickets to your cart   4. Enter your unique discount code at checkout Your discount code = the full name used when purchasing your tickets (ex - JOHNSMITH or JOHNROBERTSMITH) Your code will apply to the exact number of tickets under your original reservation.   Important Tips The code works one time only Check your original receipt to confirm which name was used at purchase If you purchased 5 or more tickets, you will have two codes (ex - JOHNSMITH and JOHNSMITH1)   Again, we are truly sorry for the inconvenience and appreciate your support more than you know. We’re looking forward to welcoming you back soon for a very special Fork n’ Film night.   Warmly, The Fork n’ Film Team 🍿🥂     Prefer a Refund? If you would rather receive a refund, simply email sanfrancisco@forknfilm.com and we will process it for you.   Please note that refunds may take some time to complete, so rescheduling is the fastest way to secure your seats at a future show.

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

Has my refund been processed?

If not, please process asap and reply back via email when done.

On Mon, Apr 27, 2026, 9:56 PM Patrice <patrice.mrf@gmail.com> wrote:

Dear Fork n Film Team,

I am writing to express my deep disappointment and frustration following what is now the fifth cancellation in a row, across both originally scheduled and rescheduled events, spanning December of last year to present day.

I want to acknowledge that unforeseen circumstances can and do happen, and I extend grace for the very real human experiences that can impact planning and operations. However, the repeated use of “unforeseen” explanations, in light of this consistent pattern of cancellation, is unprofessional and frankly, feels quite disingenuous.

Despite my growing concerns, I made the decision to give the experience another chance and attempted to reschedule once again...only to spend additional time doing so and discovering that all San Francisco showings were already sold out. At this point, the continued inconvenience, compounded by the time and expense involved, has become unacceptable.

As such, I am requesting a full refund for my four tickets to the Coco event. Additionally, I would appreciate clear and honest communication regarding whether the June 13th showing of The Princess and the Frog is realistically expected to take place. Given my recent experiences, I have very little confidence.

I say this as a loyal, repeat customer who has genuinely valued the unique and memorable experiences Fork n Film has provided in the past. It is my sincere hope that you all will return to that in the near future.

In the meantime, I strongly encourage your team to consider a meaningful customer service gesture to help repair the trust that has been impacted. Thoughtful efforts to acknowledge and make amends for these repeated disruptions would go a long way.

I look forward to your prompt response.

Sincerely,

Patrice Reed-Fort 

On Mon, Apr 27, 2026, 4:01 PM Fork n' Film San Francisco <sanfrancisco@forknfilm.com> wrote:

Dear Fork n' Film guests, We are truly so sorry to share that your Fork n’ Film show scheduled for May 1 - May 3 has been postponed. Due to unforeseen operational circumstances, we are unable to deliver the Fork n’ Film experience at the level of quality our guests deserve this weekend. ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Event Postponed Dear Fork n' Film guests,   We are truly so sorry to share that your Fork n’ Film show scheduled for May 1 - May 3 has been postponed. Due to unforeseen operational circumstances, we are unable to deliver the Fork n’ Film experience at the level of quality our guests deserve this weekend. Rather than compromise the experience, we made the difficult decision to postpone these shows.   We know many of you have been looking forward to this night and we genuinely hate having to disrupt those plans. Please know this decision was not made lightly, and we deeply appreciate your patience and understanding.   To make this right, we’re inviting you to reschedule your tickets to any show starting in May. When you join us we’ll also include:   A complimentary welcome cocktail when you arrive Preferred seating A 10% discount code for a future Fork n’ Film experience (Code: POSTPONEDLASF10)   How to Reschedule 1. Click the private reschedule page below Reschedule: https://www.forknfilm.com/reschedules Password: FNFReschedules   2. Choose a new date & movie We have an amazing selection of fun films and menus! Pick whichever show works best for you.   3. Add your tickets to your cart   4. Enter your unique discount code at checkout Your discount code = the full name used when purchasing your tickets (ex - JOHNSMITH or JOHNROBERTSMITH) Your code will apply to the exact number of tickets under your original reservation.   Important Tips The code works one time only Check your original receipt to confirm which name was used at purchase If you purchased 5 or more tickets, you will have two codes (ex - JOHNSMITH and JOHNSMITH1)   Again, we are truly sorry for the inconvenience and appreciate your support more than you know. We’re looking forward to welcoming you back soon for a very special Fork n’ Film night.   Warmly, The Fork n’ Film Team 🍿🥂     Prefer a Refund? If you would rather receive a refund, simply email sanfrancisco@forknfilm.com and we will process it for you.   Please note that refunds may take some time to complete, so rescheduling is the fastest way to secure your seats at a future show.

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

Hi Patrice,

Thank you for following up!

I completely understand wanting to make sure this is taken care of. I am looking into the status of your refund right now, and if it hasn't been completed yet, I will make sure it is processed as quickly as possible.

As requested, I will reply back to this email thread to let you know the moment it is all done.

Thank you so much for your patience and understanding!

Warm regards,

Sam

Customer Support

On Wed, May 20, 2026 at 1:32 PM Patrice <patrice.mrf@gmail.com> wrote:

May I please have an update on the status of my refund.

On Sun, May 17, 2026 at 8:46 PM Patrice <patrice.mrf@gmail.com> wrote:

Has my refund been processed?

If not, please process asap and reply back via email when done.

On Mon, Apr 27, 2026, 9:56 PM Patrice <patrice.mrf@gmail.com> wrote:

Dear Fork n Film Team,

I am writing to express my deep disappointment and frustration following what is now the fifth cancellation in a row, across both originally scheduled and rescheduled events, spanning December of last year to present day.

I want to acknowledge that unforeseen circumstances can and do happen, and I extend grace for the very real human experiences that can impact planning and operations. However, the repeated use of “unforeseen” explanations, in light of this consistent pattern of cancellation, is unprofessional and frankly, feels quite disingenuous.

Despite my growing concerns, I made the decision to give the experience another chance and attempted to reschedule once again...only to spend additional time doing so and discovering that all San Francisco showings were already sold out. At this point, the continued inconvenience, compounded by the time and expense involved, has become unacceptable.

As such, I am requesting a full refund for my four tickets to the Coco event. Additionally, I would appreciate clear and honest communication regarding whether the June 13th showing of The Princess and the Frog is realistically expected to take place. Given my recent experiences, I have very little confidence.

I say this as a loyal, repeat customer who has genuinely valued the unique and memorable experiences Fork n Film has provided in the past. It is my sincere hope that you all will return to that in the near future.

In the meantime, I strongly encourage your team to consider a meaningful customer service gesture to help repair the trust that has been impacted. Thoughtful efforts to acknowledge and make amends for these repeated disruptions would go a long way.

I look forward to your prompt response.

Sincerely,

Patrice Reed-Fort 

On Mon, Apr 27, 2026, 4:01 PM Fork n' Film San Francisco <sanfrancisco@forknfilm.com> wrote:

Dear Fork n' Film guests, We are truly so sorry to share that your Fork n’ Film show scheduled for May 1 - May 3 has been postponed. Due to unforeseen operational circumstances, we are unable to deliver the Fork n’ Film experience at the level of quality our guests deserve this weekend. ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Event Postponed Dear Fork n' Film guests,   We are truly so sorry to share that your Fork n’ Film show scheduled for May 1 - May 3 has been postponed. Due to unforeseen operational circumstances, we are unable to deliver the Fork n’ Film experience at the level of quality our guests deserve this weekend. Rather than compromise the experience, we made the difficult decision to postpone these shows.   We know many of you have been looking forward to this night and we genuinely hate having to disrupt those plans. Please know this decision was not made lightly, and we deeply appreciate your patience and understanding.   To make this right, we’re inviting you to reschedule your tickets to any show starting in May. When you join us we’ll also include:   A complimentary welcome cocktail when you arrive Preferred seating A 10% discount code for a future Fork n’ Film experience (Code: POSTPONEDLASF10)   How to Reschedule 1. Click the private reschedule page below Reschedule: https://www.forknfilm.com/reschedules Password: FNFReschedules   2. Choose a new date & movie We have an amazing selection of fun films and menus! Pick whichever show works best for you.   3. Add your tickets to your cart   4. Enter your unique discount code at checkout Your discount code = the full name used when purchasing your tickets (ex - JOHNSMITH or JOHNROBERTSMITH) Your code will apply to the exact number of tickets under your original reservation.   Important Tips The code works one time only Check your original receipt to confirm which name was used at purchase If you purchased 5 or more tickets, you will have two codes (ex - JOHNSMITH and JOHNSMITH1)   Again, we are truly sorry for the inconvenience and appreciate your support more than you know. We’re looking forward to welcoming you back soon for a very special Fork n’ Film night.   Warmly, The Fork n’ Film Team 🍿🥂     Prefer a Refund? If you would rather receive a refund, simply email sanfrancisco@forknfilm.com and we will process it for you.   Please note that refunds may take some time to complete, so rescheduling is the fastest way to secure your seats at a future show.

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

Hello Sam,

Please provide an update on my refund status. I am due back hundreds of dollars from several canceled events. I have been requesting a refund since late April.

If you need me to reply with order numbers again, please let me know. 

I look forward to your immediate response. 

Patrice Reed-Fort 

Thanks, 

Patrice 

On Wed, May 20, 2026, 3:36 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Patrice,

Thank you for following up!

I completely understand wanting to make sure this is taken care of. I am looking into the status of your refund right now, and if it hasn't been completed yet, I will make sure it is processed as quickly as possible.

As requested, I will reply back to this email thread to let you know the moment it is all done.

Thank you so much for your patience and understanding!

Warm regards,

Sam

Customer Support

On Wed, May 20, 2026 at 1:32 PM Patrice <patrice.mrf@gmail.com> wrote:

May I please have an update on the status of my refund.

On Sun, May 17, 2026 at 8:46 PM Patrice <patrice.mrf@gmail.com> wrote:

Has my refund been processed?

If not, please process asap and reply back via email when done.

On Mon, Apr 27, 2026, 9:56 PM Patrice <patrice.mrf@gmail.com> wrote:

Dear Fork n Film Team,

I am writing to express my deep disappointment and frustration following what is now the fifth cancellation in a row, across both originally scheduled and rescheduled events, spanning December of last year to present day.

I want to acknowledge that unforeseen circumstances can and do happen, and I extend grace for the very real human experiences that can impact planning and operations. However, the repeated use of “unforeseen” explanations, in light of this consistent pattern of cancellation, is unprofessional and frankly, feels quite disingenuous.

Despite my growing concerns, I made the decision to give the experience another chance and attempted to reschedule once again...only to spend additional time doing so and discovering that all San Francisco showings were already sold out. At this point, the continued inconvenience, compounded by the time and expense involved, has become unacceptable.

As such, I am requesting a full refund for my four tickets to the Coco event. Additionally, I would appreciate clear and honest communication regarding whether the June 13th showing of The Princess and the Frog is realistically expected to take place. Given my recent experiences, I have very little confidence.

I say this as a loyal, repeat customer who has genuinely valued the unique and memorable experiences Fork n Film has provided in the past. It is my sincere hope that you all will return to that in the near future.

In the meantime, I strongly encourage your team to consider a meaningful customer service gesture to help repair the trust that has been impacted. Thoughtful efforts to acknowledge and make amends for these repeated disruptions would go a long way.

I look forward to your prompt response.

Sincerely,

Patrice Reed-Fort 

On Mon, Apr 27, 2026, 4:01 PM Fork n' Film San Francisco <sanfrancisco@forknfilm.com> wrote:

Dear Fork n' Film guests, We are truly so sorry to share that your Fork n’ Film show scheduled for May 1 - May 3 has been postponed. Due to unforeseen operational circumstances, we are unable to deliver the Fork n’ Film experience at the level of quality our guests deserve this weekend. ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Event Postponed Dear Fork n' Film guests,   We are truly so sorry to share that your Fork n’ Film show scheduled for May 1 - May 3 has been postponed. Due to unforeseen operational circumstances, we are unable to deliver the Fork n’ Film experience at the level of quality our guests deserve this weekend. Rather than compromise the experience, we made the difficult decision to postpone these shows.   We know many of you have been looking forward to this night and we genuinely hate having to disrupt those plans. Please know this decision was not made lightly, and we deeply appreciate your patience and understanding.   To make this right, we’re inviting you to reschedule your tickets to any show starting in May. When you join us we’ll also include:   A complimentary welcome cocktail when you arrive Preferred seating A 10% discount code for a future Fork n’ Film experience (Code: POSTPONEDLASF10)   How to Reschedule 1. Click the private reschedule page below Reschedule: https://www.forknfilm.com/reschedules Password: FNFReschedules   2. Choose a new date & movie We have an amazing selection of fun films and menus! Pick whichever show works best for you.   3. Add your tickets to your cart   4. Enter your unique discount code at checkout Your discount code = the full name used when purchasing your tickets (ex - JOHNSMITH or JOHNROBERTSMITH) Your code will apply to the exact number of tickets under your original reservation.   Important Tips The code works one time only Check your original receipt to confirm which name was used at purchase If you purchased 5 or more tickets, you will have two codes (ex - JOHNSMITH and JOHNSMITH1)   Again, we are truly sorry for the inconvenience and appreciate your support more than you know. We’re looking forward to welcoming you back soon for a very special Fork n’ Film night.   Warmly, The Fork n’ Film Team 🍿🥂     Prefer a Refund? If you would rather receive a refund, simply email sanfrancisco@forknfilm.com and we will process it for you.   Please note that refunds may take some time to complete, so rescheduling is the fastest way to secure your seats at a future show.

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

Please process my refund ASAP. 

On Thu, Jun 18, 2026, 3:39 PM Patrice <patrice.mrf@gmail.com> wrote:

Hello Sam,

Please provide an update on my refund status. I am due back hundreds of dollars from several canceled events. I have been requesting a refund since late April.

If you need me to reply with order numbers again, please let me know. 

I look forward to your immediate response. 

Patrice Reed-Fort 

Thanks, 

Patrice 

On Wed, May 20, 2026, 3:36 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Patrice,

Thank you for following up!

I completely understand wanting to make sure this is taken care of. I am looking into the status of your refund right now, and if it hasn't been completed yet, I will make sure it is processed as quickly as possible.

As requested, I will reply back to this email thread to let you know the moment it is all done.

Thank you so much for your patience and understanding!

Warm regards,

Sam

Customer Support

On Wed, May 20, 2026 at 1:32 PM Patrice <patrice.mrf@gmail.com> wrote:

May I please have an update on the status of my refund.

On Sun, May 17, 2026 at 8:46 PM Patrice <patrice.mrf@gmail.com> wrote:

Has my refund been processed?

If not, please process asap and reply back via email when done.

On Mon, Apr 27, 2026, 9:56 PM Patrice <patrice.mrf@gmail.com> wrote:

Dear Fork n Film Team,

I am writing to express my deep disappointment and frustration following what is now the fifth cancellation in a row, across both originally scheduled and rescheduled events, spanning December of last year to present day.

I want to acknowledge that unforeseen circumstances can and do happen, and I extend grace for the very real human experiences that can impact planning and operations. However, the repeated use of “unforeseen” explanations, in light of this consistent pattern of cancellation, is unprofessional and frankly, feels quite disingenuous.

Despite my growing concerns, I made the decision to give the experience another chance and attempted to reschedule once again...only to spend additional time doing so and discovering that all San Francisco showings were already sold out. At this point, the continued inconvenience, compounded by the time and expense involved, has become unacceptable.

As such, I am requesting a full refund for my four tickets to the Coco event. Additionally, I would appreciate clear and honest communication regarding whether the June 13th showing of The Princess and the Frog is realistically expected to take place. Given my recent experiences, I have very little confidence.

I say this as a loyal, repeat customer who has genuinely valued the unique and memorable experiences Fork n Film has provided in the past. It is my sincere hope that you all will return to that in the near future.

In the meantime, I strongly encourage your team to consider a meaningful customer service gesture to help repair the trust that has been impacted. Thoughtful efforts to acknowledge and make amends for these repeated disruptions would go a long way.

I look forward to your prompt response.

Sincerely,

Patrice Reed-Fort 

On Mon, Apr 27, 2026, 4:01 PM Fork n' Film San Francisco <sanfrancisco@forknfilm.com> wrote:

Dear Fork n' Film guests, We are truly so sorry to share that your Fork n’ Film show scheduled for May 1 - May 3 has been postponed. Due to unforeseen operational circumstances, we are unable to deliver the Fork n’ Film experience at the level of quality our guests deserve this weekend. ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Event Postponed Dear Fork n' Film guests,   We are truly so sorry to share that your Fork n’ Film show scheduled for May 1 - May 3 has been postponed. Due to unforeseen operational circumstances, we are unable to deliver the Fork n’ Film experience at the level of quality our guests deserve this weekend. Rather than compromise the experience, we made the difficult decision to postpone these shows.   We know many of you have been looking forward to this night and we genuinely hate having to disrupt those plans. Please know this decision was not made lightly, and we deeply appreciate your patience and understanding.   To make this right, we’re inviting you to reschedule your tickets to any show starting in May. When you join us we’ll also include:   A complimentary welcome cocktail when you arrive Preferred seating A 10% discount code for a future Fork n’ Film experience (Code: POSTPONEDLASF10)   How to Reschedule 1. Click the private reschedule page below Reschedule: https://www.forknfilm.com/reschedules Password: FNFReschedules   2. Choose a new date & movie We have an amazing selection of fun films and menus! Pick whichever show works best for you.   3. Add your tickets to your cart   4. Enter your unique discount code at checkout Your discount code = the full name used when purchasing your tickets (ex - JOHNSMITH or JOHNROBERTSMITH) Your code will apply to the exact number of tickets under your original reservation.   Important Tips The code works one time only Check your original receipt to confirm which name was used at purchase If you purchased 5 or more tickets, you will have two codes (ex - JOHNSMITH and JOHNSMITH1)   Again, we are truly sorry for the inconvenience and appreciate your support more than you know. We’re looking forward to welcoming you back soon for a very special Fork n’ Film night.   Warmly, The Fork n’ Film Team 🍿🥂     Prefer a Refund? If you would rather receive a refund, simply email sanfrancisco@forknfilm.com and we will process it for you.   Please note that refunds may take some time to complete, so rescheduling is the fastest way to secure your seats at a future show.

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.