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Refund

arm5velazquez@gmail.com · landed in sanfrancisco@forknfilm.com

4 messages
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  • arm5velazquez@gmail.comto "sanfrancisco@forknfilm.com" <sanfrancisco@forknfilm.com>Inbound
    4/28/2026, 8:05:30 PM

    Refund

    Hello, this is our second time getting rescheduled we would like a full refund of our tickets. We ordered two tickets.
    Below I’ve posted both order numbers

    2ZWG-9X42-GNN


    2ZZX-LV4R-NG8

    Again, I would like a full refund on both tickets

    Thank you. 
    If you have any questions, please feel free to call me. 

    916-622-7930
  • sanfrancisco@forknfilm.comto Amanda Velazquez <arm5velazquez@gmail.com>Reply (operator)
    4/30/2026, 8:52:18 PM

    Re: Refund

    Hi Amanda,

    Thank you for reaching out, and I am so incredibly sorry for the frustration caused by the rescheduling of your event. We truly appreciate your patience, especially as this is the second time your plans have been impacted. We completely understand wanting to move forward with a refund.

    I have been searching our system using the order numbers you provided, but I am not seeing anything connected to the email address you used to touch base with us today. To make sure I can locate your transactions and get this processed correctly, could you please confirm the name and email address associated with the original purchase?

    We are a very small team manually managing a high volume of requests, so we want to be extra careful that we have the right account pulled up for you.

    Once you send those details over, I'll jump right on it!

    Warm regards,
    Sam
    Customer Support

    On Tue, Apr 28, 2026 at 3:05 PM Amanda Velazquez <arm5velazquez@gmail.com> wrote:
    Hello, this is our second time getting rescheduled we would like a full refund of our tickets. We ordered two tickets.
    Below I’ve posted both order numbers

    2ZWG-9X42-GNN


    2ZZX-LV4R-NG8

    Again, I would like a full refund on both tickets

    Thank you. 
    If you have any questions, please feel free to call me. 

    916-622-7930
    DeliveredOpenedClicked
  • arm5velazquez@gmail.comto Fork Film <sanfrancisco@forknfilm.com>Inbound
    5/5/2026, 11:59:17 PM

    Re: Refund


    I’m so sorry. Can you check the email arMoxley5@gmail.com. I recently have changed all my email addresses due to my name change. 

    The name will either be under 
    Amanda Moxley, or Amanda Velazquez

    Attached below are the email confirmation, including my tickets. 

    Thank you. 


    On Thu, Apr 30, 2026 at 1:52 PM Fork Film <sanfrancisco@forknfilm.com> wrote:
    Hi Amanda,

    Thank you for reaching out, and I am so incredibly sorry for the frustration caused by the rescheduling of your event. We truly appreciate your patience, especially as this is the second time your plans have been impacted. We completely understand wanting to move forward with a refund.

    I have been searching our system using the order numbers you provided, but I am not seeing anything connected to the email address you used to touch base with us today. To make sure I can locate your transactions and get this processed correctly, could you please confirm the name and email address associated with the original purchase?

    We are a very small team manually managing a high volume of requests, so we want to be extra careful that we have the right account pulled up for you.

    Once you send those details over, I'll jump right on it!

    Warm regards,
    Sam
    Customer Support

    On Tue, Apr 28, 2026 at 3:05 PM Amanda Velazquez <arm5velazquez@gmail.com> wrote:
    Hello, this is our second time getting rescheduled we would like a full refund of our tickets. We ordered two tickets.
    Below I’ve posted both order numbers

    2ZWG-9X42-GNN


    2ZZX-LV4R-NG8

    Again, I would like a full refund on both tickets

    Thank you. 
    If you have any questions, please feel free to call me. 

    916-622-7930

    2 attachments

  • arm5velazquez@gmail.comto Fork Film <sanfrancisco@forknfilm.com>Inbound
    5/20/2026, 8:32:42 PM

    Re: Refund

    Hello, I am following up on this email. I have not received my refund. 

    Please respond within 48 hours before I need to escalate this further. 

    Thank you. 

    On Tue, May 5, 2026 at 4:59 PM Amanda Velazquez <arm5velazquez@gmail.com> wrote:

    I’m so sorry. Can you check the email arMoxley5@gmail.com. I recently have changed all my email addresses due to my name change. 

    The name will either be under 
    Amanda Moxley, or Amanda Velazquez

    Attached below are the email confirmation, including my tickets. 

    Thank you. 


    On Thu, Apr 30, 2026 at 1:52 PM Fork Film <sanfrancisco@forknfilm.com> wrote:
    Hi Amanda,

    Thank you for reaching out, and I am so incredibly sorry for the frustration caused by the rescheduling of your event. We truly appreciate your patience, especially as this is the second time your plans have been impacted. We completely understand wanting to move forward with a refund.

    I have been searching our system using the order numbers you provided, but I am not seeing anything connected to the email address you used to touch base with us today. To make sure I can locate your transactions and get this processed correctly, could you please confirm the name and email address associated with the original purchase?

    We are a very small team manually managing a high volume of requests, so we want to be extra careful that we have the right account pulled up for you.

    Once you send those details over, I'll jump right on it!

    Warm regards,
    Sam
    Customer Support

    On Tue, Apr 28, 2026 at 3:05 PM Amanda Velazquez <arm5velazquez@gmail.com> wrote:
    Hello, this is our second time getting rescheduled we would like a full refund of our tickets. We ordered two tickets.
    Below I’ve posted both order numbers

    2ZWG-9X42-GNN


    2ZZX-LV4R-NG8

    Again, I would like a full refund on both tickets

    Thank you. 
    If you have any questions, please feel free to call me. 

    916-622-7930

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