Please acknowledge regarding canceled event

On Apr 17, 2026, at 7:19 PM, Rachel Ensinger <ensinger.rachel@gmail.com> wrote:



Dear Fork n’ Film Team,

I’ve sent multiple emails and still haven’t received any kind of acknowledgement. Please respond. 

I am writing to express my extreme dissatisfaction with my multiple cancellations regarding your Princess and the Frog event.

I originally purchased tickets in December 2025 for the February showing, which was canceled. I then was rescheduled for April 11th, only to discover—while preparing for the evening and trying to confirm the event location—that the showing had been postponed yet again. This lack of proactive communication and repeated disruption has been incredibly frustrating.

The link you provided for rescheduling is showing the June 2026 Princess and the frog events as “Sold Out” however, there are technically still tickets available on the main website. The next available date for this event on the link you provided, is November 2026. That means I am being asked to wait nearly a full year from my original purchase date to attend an experience I have already been anticipating for over four months. This is not a reasonable expectation for any customer.

While I appreciate the gesture outlined in your message—rescheduling to any show starting in May, along with a complimentary cocktail, preferred seating, and a discount code—I do not feel that this adequately resolves the situation. As it stands, my options are to either give up the specific event I have been waiting months for or continue waiting nearly a year. Neither option feels fair.

To make this right, I believe a more appropriate resolution would be to allow me to attend an alternative show of my choice in the meantime in addition to retaining my tickets for the Princess and the Frog showing when it is finally rescheduled. This would better reflect the level of inconvenience caused by multiple postponements and the extended delay.

I was genuinely looking forward to this experience, which makes this situation even more disappointing. I hope you will reconsider your current offer and provide a solution that more fairly compensates for the time, inconvenience, and disrupted plans.

I look forward to your response.

Sincerely,

Rachel Ensinger

480-622-3909

Rachel’s  iPhone

Begin forwarded message:

From: Fork n' Film Scottsdale <arizona@forknfilm.com>
Date: April 2, 2026 at 9:30:45 AM MST
To: Rachel Ensinger <ensinger.rachel@gmail.com>
Subject: Event Postponed: Fork n' Film
Reply-To: Fork n' Film Scottsdale <arizona@forknfilm.com>



Dear Fork n' Film guests, We are truly so sorry to share that your Fork n’ Film shows scheduled for April 10 - April 12 have been postponed. Due to unforeseen operational circumstances, we are unable to deliver the Fork n’ Film experience at the level of quality our guests deserve this w‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Event Postponed Dear Fork n' Film guests,   We are truly so sorry to share that your Fork n’ Film shows scheduled for April 10 - April 12 have been postponed. Due to unforeseen operational circumstances, we are unable to deliver the Fork n’ Film experience at the level of quality our guests deserve this weekend. Rather than compromise the experience, we made the difficult decision to postpone these shows.   We know many of you have been looking forward to this night and we genuinely hate having to disrupt those plans. Please know this decision was not made lightly, and we deeply appreciate your patience and understanding.   To make this right, we’re inviting you to reschedule your tickets to any show starting in May. When you join us we’ll also include:   A complimentary welcome cocktail when you arrive Preferred seating A 10% discount code for a future Fork n’ Film experience (Code: POSTPONEDAZ10)   How to Reschedule 1. Click the private reschedule page below Reschedule: https://www.forknfilm.com/reschedules Password: FNFReschedules   2. Choose a new date & movie We have an amazing selection of fun films and menus! Pick whichever show works best for you.   3. Add your tickets to your cart   4. Enter your unique discount code at checkout Your discount code = the full name used when purchasing your tickets (ex - JOHNSMITH or JOHNROBERTSMITH) Your code will apply to the exact number of tickets under your original reservation.   Important Tips The code works one time only Check your original receipt to confirm which name was used at purchase If you purchased 5 or more tickets, you will have two codes (ex - JOHNSMITH and JOHNSMITH1)   Again, we are truly sorry for the inconvenience and appreciate your support more than you know. We’re looking forward to welcoming you back soon for a very special Fork n’ Film night.   Warmly, The Fork n’ Film Team 🍿🥂      Prefer a Refund? If you would rather receive a refund, simply email arizona@forknfilm.com and we will process it for you.   Please note that refunds may take some time to complete, so rescheduling is the fastest way to secure your seats at a future show. This email was created with Wix.‌ Discover More

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Dear Fork n’ Film Team,

I’ve sent multiple emails and still haven’t received any kind of acknowledgement. Please respond. 

I am writing to express my extreme dissatisfaction with my multiple cancellations regarding your Princess and the Frog event.

I originally purchased tickets in December 2025 for the February showing, which was canceled. I then was rescheduled for April 11th, only to discover—while preparing for the evening and trying to confirm the event location—that the showing had been postponed yet again. This lack of proactive communication and repeated disruption has been incredibly frustrating.

The link you provided for rescheduling is showing the June 2026 Princess and the frog events as “Sold Out” however, there are technically still tickets available on the main website. The next available date for this event on the link you provided, is November 2026. That means I am being asked to wait nearly a full year from my original purchase date to attend an experience I have already been anticipating for over four months. This is not a reasonable expectation for any customer.

While I appreciate the gesture outlined in your message—rescheduling to any show starting in May, along with a complimentary cocktail, preferred seating, and a discount code—I do not feel that this adequately resolves the situation. As it stands, my options are to either give up the specific event I have been waiting months for or continue waiting nearly a year. Neither option feels fair.

To make this right, I believe a more appropriate resolution would be to allow me to attend an alternative show of my choice in the meantime in addition to retaining my tickets for the Princess and the Frog showing when it is finally rescheduled. This would better reflect the level of inconvenience caused by multiple postponements and the extended delay.

I was genuinely looking forward to this experience, which makes this situation even more disappointing. I hope you will reconsider your current offer and provide a solution that more fairly compensates for the time, inconvenience, and disrupted plans.

I look forward to your response.

Sincerely,

Rachel Ensinger

480-622-3909

Rachel’s  iPhone

Begin forwarded message:

From: Fork n' Film Scottsdale <arizona@forknfilm.com>
Date: April 2, 2026 at 9:30:45 AM MST
To: Rachel Ensinger <ensinger.rachel@gmail.com>
Subject: Event Postponed: Fork n' Film
Reply-To: Fork n' Film Scottsdale <arizona@forknfilm.com>



Dear Fork n' Film guests, We are truly so sorry to share that your Fork n’ Film shows scheduled for April 10 - April 12 have been postponed. Due to unforeseen operational circumstances, we are unable to deliver the Fork n’ Film experience at the level of quality our guests deserve this w‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Event Postponed Dear Fork n' Film guests,   We are truly so sorry to share that your Fork n’ Film shows scheduled for April 10 - April 12 have been postponed. Due to unforeseen operational circumstances, we are unable to deliver the Fork n’ Film experience at the level of quality our guests deserve this weekend. Rather than compromise the experience, we made the difficult decision to postpone these shows.   We know many of you have been looking forward to this night and we genuinely hate having to disrupt those plans. Please know this decision was not made lightly, and we deeply appreciate your patience and understanding.   To make this right, we’re inviting you to reschedule your tickets to any show starting in May. When you join us we’ll also include:   A complimentary welcome cocktail when you arrive Preferred seating A 10% discount code for a future Fork n’ Film experience (Code: POSTPONEDAZ10)   How to Reschedule 1. Click the private reschedule page below Reschedule: https://www.forknfilm.com/reschedules Password: FNFReschedules   2. Choose a new date & movie We have an amazing selection of fun films and menus! Pick whichever show works best for you.   3. Add your tickets to your cart   4. Enter your unique discount code at checkout Your discount code = the full name used when purchasing your tickets (ex - JOHNSMITH or JOHNROBERTSMITH) Your code will apply to the exact number of tickets under your original reservation.   Important Tips The code works one time only Check your original receipt to confirm which name was used at purchase If you purchased 5 or more tickets, you will have two codes (ex - JOHNSMITH and JOHNSMITH1)   Again, we are truly sorry for the inconvenience and appreciate your support more than you know. We’re looking forward to welcoming you back soon for a very special Fork n’ Film night.   Warmly, The Fork n’ Film Team 🍿🥂      Prefer a Refund? If you would rather receive a refund, simply email arizona@forknfilm.com and we will process it for you.   Please note that refunds may take some time to complete, so rescheduling is the fastest way to secure your seats at a future show. This email was created with Wix.‌ Discover More

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