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Re: Fork n' Film NYC: Event Postponed

kittycat.he@yahoo.com · landed in newyork@forknfilm.com

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  • kittycat.he@yahoo.comto "Fork n' Film NYC" <newyork@forknfilm.com>Inbound
    5/5/2026, 6:19:43 PM

    Re: Fork n' Film NYC: Event Postponed

    Hello,

    I am unable to reschedule online and prefer a refund. The 10% discount code doesn't work and the reschedule link doesn't lead to a rescheduling page where I can enter the password FNFReschedules. Do you happen to know when the Ratatouille show is postponed until, so I can reschedule later on on my end.

    Thanks,
    Kitty



    On Tuesday, May 5, 2026 at 12:51:06 PM EDT, Fork n' Film NYC <newyork@forknfilm.com> wrote:


    Dear Fork n' Film guests, We are truly so sorry to share that your Fork n’ Film show scheduled for June 5 has been postponed. Due to unforeseen operational circumstances, we are unable to deliver the Fork n’ Film experience at the level of quality our guests deserve this weekend. Rather ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 
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  • kittycat.he@yahoo.comto "Fork n' Film NYC" <newyork@forknfilm.com>Inbound
    5/6/2026, 8:23:00 PM

    Re: Fork n' Film NYC: Event Postponed

    Hello,

    Following up on this, please issue a refund. Thank you

    On Tuesday, May 5, 2026 at 02:19:43 PM EDT, Xingwei He <kittycat.he@yahoo.com> wrote:


    Hello,

    I am unable to reschedule online and prefer a refund. The 10% discount code doesn't work and the reschedule link doesn't lead to a rescheduling page where I can enter the password FNFReschedules. Do you happen to know when the Ratatouille show is postponed until, so I can reschedule later on on my end.

    Thanks,
    Kitty



    On Tuesday, May 5, 2026 at 12:51:06 PM EDT, Fork n' Film NYC <newyork@forknfilm.com> wrote:


    Dear Fork n' Film guests, We are truly so sorry to share that your Fork n’ Film show scheduled for June 5 has been postponed. Due to unforeseen operational circumstances, we are unable to deliver the Fork n’ Film experience at the level of quality our guests deserve this weekend. Rather ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 
    Can't see this message? View in browser
    This email was sent from this site.
    If you no longer wish to receive this email, change your email preferences here.
  • kittycat.he@yahoo.comto "Fork n' Film NYC" <newyork@forknfilm.com>Inbound
    5/8/2026, 5:47:12 PM

    Re: Fork n' Film NYC: Event Postponed

    Hello,

    Please issue a refund asap and respond. Thank you

    On Wednesday, May 6, 2026 at 04:23:00 PM EDT, Xingwei He <kittycat.he@yahoo.com> wrote:


    Hello,

    Following up on this, please issue a refund. Thank you

    On Tuesday, May 5, 2026 at 02:19:43 PM EDT, Xingwei He <kittycat.he@yahoo.com> wrote:


    Hello,

    I am unable to reschedule online and prefer a refund. The 10% discount code doesn't work and the reschedule link doesn't lead to a rescheduling page where I can enter the password FNFReschedules. Do you happen to know when the Ratatouille show is postponed until, so I can reschedule later on on my end.

    Thanks,
    Kitty



    On Tuesday, May 5, 2026 at 12:51:06 PM EDT, Fork n' Film NYC <newyork@forknfilm.com> wrote:


    Dear Fork n' Film guests, We are truly so sorry to share that your Fork n’ Film show scheduled for June 5 has been postponed. Due to unforeseen operational circumstances, we are unable to deliver the Fork n’ Film experience at the level of quality our guests deserve this weekend. Rather ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 
    Can't see this message? View in browser
    This email was sent from this site.
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  • newyork@forknfilm.comto Xingwei He <kittycat.he@yahoo.com>Reply (operator)
    5/13/2026, 9:24:34 PM

    Re: Fork n' Film NYC: Event Postponed

    Hi there,

    Thank you for reaching out, and please accept my sincere apologies for the delay in our response! I am so sorry for the technical difficulties you experienced with the discount code and the rescheduling link - that is certainly not the experience we want for you.

    We completely understand your preference for a refund given those frustrations. We are currently processing your refund for you now and will follow up with a confirmation receipt as soon as it has been finalized.

    Regarding Ratatouille, we are still finalizing the new dates for the postponed shows. We will be sure to announce those via email and on our website as soon as they are confirmed!

    Thank you so much for your patience and for being part of the Fork n' Film community.

    Warm regards,
    Sam
    Customer Support

    On Fri, May 8, 2026 at 12:47 PM Xingwei He <kittycat.he@yahoo.com> wrote:
    Hello,

    Please issue a refund asap and respond. Thank you

    On Wednesday, May 6, 2026 at 04:23:00 PM EDT, Xingwei He <kittycat.he@yahoo.com> wrote:


    Hello,

    Following up on this, please issue a refund. Thank you

    On Tuesday, May 5, 2026 at 02:19:43 PM EDT, Xingwei He <kittycat.he@yahoo.com> wrote:


    Hello,

    I am unable to reschedule online and prefer a refund. The 10% discount code doesn't work and the reschedule link doesn't lead to a rescheduling page where I can enter the password FNFReschedules. Do you happen to know when the Ratatouille show is postponed until, so I can reschedule later on on my end.

    Thanks,
    Kitty



    On Tuesday, May 5, 2026 at 12:51:06 PM EDT, Fork n' Film NYC <newyork@forknfilm.com> wrote:


    Dear Fork n' Film guests, We are truly so sorry to share that your Fork n’ Film show scheduled for June 5 has been postponed. Due to unforeseen operational circumstances, we are unable to deliver the Fork n’ Film experience at the level of quality our guests deserve this weekend. Rather ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 
    Can't see this message? View in browser

    Event Postponed

    Dear Fork n' Film guests,

     

    We are truly so sorry to share that your Fork n’ Film show scheduled for June 5 has been postponed. Due to unforeseen operational circumstances, we are unable to deliver the Fork n’ Film experience at the level of quality our guests deserve this weekend. Rather than compromise the experience, we made the difficult decision to postpone these shows.

     

    We know many of you have been looking forward to this night and we genuinely hate having to disrupt those plans. Please know this decision was not made lightly, and we deeply appreciate your patience and understanding.

     

    To make this right, we’re inviting you to reschedule your tickets to any show starting in May. When you join us we’ll also include:

     

    • A complimentary welcome cocktail when you arrive

    • Preferred seating

    • A 10% discount code for a future Fork n’ Film experience (Code: POSTPONEDNYC10)

       

    How to Reschedule

    1. Click the private reschedule page below

    1. Reschedule: https://forknfilm.com/new-york

    • Password: FNFReschedules

     

    2. Choose a new date & movie

    • We have an amazing selection of fun films and menus! Pick whichever show works best for you.

     

    3. Add your tickets to your cart

     

    4. Enter your unique discount code at checkout

    • Your discount code = the full name used when purchasing your tickets (ex - JOHNSMITH or JOHNROBERTSMITH)

    • Your code will apply to the exact number of tickets under your original reservation.

       

    Important Tips

    • The code works one time only

    • Check your original receipt to confirm which name was used at purchase

    • If you purchased 5 or more tickets, you will have two codes (ex - JOHNSMITH and JOHNSMITH1)

     

    Again, we are truly sorry for the inconvenience and appreciate your support more than you know. We’re looking forward to welcoming you back soon for a very special Fork n’ Film night.

     

    Warmly,
    The Fork n’ Film Team 🍿🥂

     

     

     

    Prefer a Refund?

    If you would rather receive a refund, simply email newyork@forknfilm.com and we will process it for you.

     

    Please note that refunds may take some time to complete, so rescheduling is the fastest way to secure your seats at a future show.

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