SuperTix

You received a chargeback: $409.98 and a chargeback fee were withdrawn from your Wix Payments account for https://newyorkcity.forknfilm.com/

You have an open chargeback

One of your customers opened a chargeback for a recent payment, so their bank reversed the charge.

As a result, $409.98 was withdrawn from your Wix Payments account and you were charged a $15.00 chargeback fee for https://newyorkcity.forknfilm.com/. To try and get this money back, you can submit a dispute by May 20, 2026.

Chargeback details
 
Payment ID: 37cfae1f-f0bf-436d-a512-89bcff4f5497
Customer: Nicole Farrell
Payment date: April 1, 2026 
Payment amount: $409.98
Chargeback fee: $15.00
Customer claim:  NOT_AS_DESCRIBED

What can you do?
 
Dispute the chargeback. Submit the chargeback dispute by May 20, 2026 to show that you fulfilled the order as promised and the charge is legitimate. 
Try to resolve the chargeback. Contact your customer directly and ask to cancel the chargeback. You can simultaneously dispute the chargeback while trying to resolve the issue with your customer.
Accept the chargeback. If your customer’s claim is valid, accept the chargeback from your dashboard.

Getting many chargebacks can have a negative impact on your Wix Payments account. To avoid future chargebacks and learn how to handle them effectively, follow our best practices for merchants.

Dispute Chargeback

To view more details, go to your dashboard on desktop > Finances > Payments.

Need help? Contact Customer Care.

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You received a chargeback: $409.98 and a chargeback fee were withdrawn from your Wix Payments account for https://newyorkcity.forknfilm.com/

You have an open chargeback

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