Refund
shnyboo@aol.com · landed in sanfrancisco@forknfilm.com
- shnyboo@aol.comto "sanfrancisco@forknfilm.com" <sanfrancisco@forknfilm.com>, "info@forknfilm.com" <info@forknfilm.com>Inbound5/11/2026, 4:48:19 PM
Refund
May 11, 2026
Dear Fork n’ Film,
I am writing to formally demand a refund for two tickets I purchased for the showing of The Princess and the Frog, which was canceled by your organization on two occasions.
Despite multiple requests (see attached), I have not received the refund owed to me. This delay is unacceptable. As the cancellations were initiated by your organization, I am entitled to a full refund of the purchase amounts of both tickets.
Please process my refund immediately. If I do not receive confirmation and a refund within 10 business days, I will pursue further action and file a formal complaint with the appropriate consumer protection agencies.
I expect your prompt attention to this matter.
Sincerely,
Shenessa Williams
Attachments:
· Emails from Fork n’ Film notifying me of cancelations of shows on February 21, 2026, and April 12, 2026.
· Correspondence from me requesting a refund on April 11, 2026, April 22, 2026, May 6, 2026, and May 11, 2026.
· Confirmation of tickets purchased on November 30, 2025, for order #s :2ZMG-BLZW-N3C & 2ZMG-BSOS-FCP
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- sanfrancisco@forknfilm.comto Shenessa Williams <shnyboo@aol.com>Reply (operator)5/15/2026, 1:58:15 PM
Re: Refund
Hi Shenessa,
Thank you so much for reaching out, and please accept my deepest, most sincere apologies for the frustration and inconvenience this has caused you. I completely understand how disappointing it is to have your plans canceled not once, but twice, and I am so sorry that we haven't gotten this resolved for you yet.
Please know that it was never our intention to leave you waiting. We truly value your support, and I am escalating your refund request immediately to ensure it is prioritized and processed right away. I will follow up with you as soon as I have a confirmation that your refund has been issued.
Thank you for your incredible patience and for giving us the chance to make this right. We truly appreciate you bearing with us!
Warm regards,
Sam
Customer SupportOn Mon, May 11, 2026 at 11:48 AM Shenessa Williams <shnyboo@aol.com> wrote:May 11, 2026
Dear Fork n’ Film,
I am writing to formally demand a refund for two tickets I purchased for the showing of The Princess and the Frog, which was canceled by your organization on two occasions.
Despite multiple requests (see attached), I have not received the refund owed to me. This delay is unacceptable. As the cancellations were initiated by your organization, I am entitled to a full refund of the purchase amounts of both tickets.
Please process my refund immediately. If I do not receive confirmation and a refund within 10 business days, I will pursue further action and file a formal complaint with the appropriate consumer protection agencies.
I expect your prompt attention to this matter.
Sincerely,
Shenessa Williams
Attachments:
· Emails from Fork n’ Film notifying me of cancelations of shows on February 21, 2026, and April 12, 2026.
· Correspondence from me requesting a refund on April 11, 2026, April 22, 2026, May 6, 2026, and May 11, 2026.
· Confirmation of tickets purchased on November 30, 2025, for order #s :2ZMG-BLZW-N3C & 2ZMG-BSOS-FCP
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