refund request
katherine.e.leach@gmail.com · landed in sanfrancisco@forknfilm.com
3 messages
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- katherine.e.leach@gmail.comto sanfrancisco@forknfilm.comInbound5/12/2026, 6:00:17 PM
refund request
Hellp fork n'film,My friend and I originally booked to attend an event on March 21 in San Francisco that was canceled. We have been unable to find a reschedule time that works for both of us and are requesting a full refund of our original booking and as hope we might be able to schedule separately to a separate event.Thank you for your time and effort with this request,and sorry for the delayed request,-Katherine Leach - sanfrancisco@forknfilm.comto Katherine Leach <katherine.e.leach@gmail.com>Inbound5/14/2026, 6:22:47 PM
Re: refund request
Hi Katherine,
Thank you so much for reaching out! Please don't apologize for the delay in your request. We completely understand how tricky it can be to coordinate schedules, especially when plans have to change.
We are so sorry that we weren't able to find a rescheduled time that worked for both you and your friend. We would be more than happy to help you with this. I am processing a full refund for your original March 21st booking right away so that you both have the flexibility to book separate events that fit your individual schedules in the future.
You should receive a refund receipt via email once finalized. We truly appreciate your kind words and your patience with us, and we can't wait to hopefully host you both at separate screenings soon!Warm regards,SamCustomer SupportOn Tue, May 12, 2026 at 1:00 PM Katherine Leach <katherine.e.leach@gmail.com> wrote:Hellp fork n'film,My friend and I originally booked to attend an event on March 21 in San Francisco that was canceled. We have been unable to find a reschedule time that works for both of us and are requesting a full refund of our original booking and as hope we might be able to schedule separately to a separate event.Thank you for your time and effort with this request,and sorry for the delayed request,-Katherine Leach - sanfrancisco@forknfilm.comto Katherine Leach <katherine.e.leach@gmail.com>Reply (operator)5/14/2026, 6:30:32 PM
Re: refund request
Hi Katherine,
Thank you so much for reaching out! Please don't apologize for the delay in your request. We completely understand how tricky it can be to coordinate schedules, especially when plans have to change.
We are so sorry that we weren't able to find a rescheduled time that worked for both you and your friend. We would be more than happy to help you with this. I am processing a full refund for your original March 21st booking right away so that you both have the flexibility to book separate events that fit your individual schedules in the future.
You should receive a refund receipt via email once finalized. We truly appreciate your kind words and your patience with us, and we can't wait to hopefully host you both at separate screenings soon!Warm regards,SamCustomer SupportOn Tue, May 12, 2026 at 1:00 PM Katherine Leach <katherine.e.leach@gmail.com> wrote:Hellp fork n'film,My friend and I originally booked to attend an event on March 21 in San Francisco that was canceled. We have been unable to find a reschedule time that works for both of us and are requesting a full refund of our original booking and as hope we might be able to schedule separately to a separate event.Thank you for your time and effort with this request,and sorry for the delayed request,-Katherine LeachDeliveredOpenedClicked
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