SuperTix

Hi Olivia,

Thank you so much for reaching out. Please accept my sincerest apologies for the frustration and the lack of updates regarding your refund for the March 18th show. I completely understand how disheartening it is to be waiting this long without news.

We are currently operating with a very small team, and while we are working as hard as we can to process every request, I realize that doesn’t change the fact that you’ve been waiting since March. Please know that your patience truly means a lot to us.

I am looking into this for you immediately to see what has caused the hold-up and to ensure your refund is prioritized. I will get back to you as soon as possible with a definitive update on when you can expect the funds to arrive.

Thank you again for your grace and for bearing with our small team while we get this sorted for you.

Warm regards,

Sam

Customer Support

On Tue, May 12, 2026 at 1:20 PM Olivia Cazares <ocazares5@gmail.com> wrote:

Hello, my name is Olivia Cazares. I am writing to follow up on a refund that I have still not received for the canceled Ratatouille show from March 18th.

It is very frustrating that I have not received the funds or any updates regarding the status of the refund process, especially as it is now May 12th. Please look into this matter and get back to me as soon as possible with an update on when I can expect to receive the refund.

Thank you,

Olivia Cazares

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Refund for canceled show

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