Re: Fork n' Film: Event Canceled

Dear Fork n' Film Guests, We regret to inform you that the Fork n’ Film shows scheduled for May 15 & May 16 have been canceled. We want to be honest and transparent: the company is currently undergoing major operational changes, and at this time we are not in a position to execute this eve‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

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Event Canceled Dear Fork n' Film Guests,   We regret to inform you that the Fork n’ Film shows scheduled for May 15 & May 16 have been canceled.   We want to be honest and transparent: the company is currently undergoing major operational changes, and at this time we are not in a position to execute this event successfully.   All customers are owed a full refund. Because of the current volume of outstanding refunds and internal restructuring, refunds will take time to process. We understand this is frustrating, and we are actively working through each reservation as quickly as possible. Refund confirmations will be sent in the order reservations are processed.   We sincerely apologize and appreciate your patience as we work through this challenging period.   -Fork n’ Film Team

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Hi Michelle,

Good afternoon! Thank you so much for your kind note. We are just as saddened that we won't be able to host you and your husband this time, but we truly appreciate your excitement for future dates!

I completely understand your concern regarding the PayPal refund. We want to make sure your funds get back to you safely and without any of the stress you’ve experienced in the past.

To make things easier, would you happen to have Zelle or Venmo? We can use either of those channels to send your refund directly to you. If neither of those works for you, we can certainly proceed with an ACH wire transfer instead.

Please let us know which method you prefer, and we will get that started for you right away. We are so sorry for the extra trouble, and we want to ensure this process is as smooth as possible for you!

Warm regards,

Sam

Customer Support

On Tue, May 12, 2026 at 2:28 PM Michelle Carranza Santana <mcarrans@gmail.com> wrote:

Good afternoon,

Thank you for letting me know about the cancellation of the event. My husband and I are saddened to hear about this but look forward to looking into future dates. I do have a question regarding my refund. I have my debit card linked to my PayPal account which is what I used to pay for the tickets for easier check out. I once had an experience where I was refunded for a different event and since I paid through PayPal, it displayed as refunded but I never received it and it became a big issue in which did not get resolved. Would it be possible to provide the information to your team for the refund instead of utilizing the PayPal account? Please let me know how we can proceed from here as I do not want to run into any issues - I did pay quite an amount for these tickets and would not want to be at a loss. Thank you.

-Michelle Carranza

(209)888-7734

On Tue, May 12, 2026 at 10:01 AM Fork n' Film San Francisco <sanfrancisco@forknfilm.com> wrote:

Dear Fork n' Film Guests, We regret to inform you that the Fork n’ Film shows scheduled for May 15 & May 16 have been canceled. We want to be honest and transparent: the company is currently undergoing major operational changes, and at this time we are not in a position to execute this eve‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Event Canceled Dear Fork n' Film Guests,   We regret to inform you that the Fork n’ Film shows scheduled for May 15 & May 16 have been canceled.   We want to be honest and transparent: the company is currently undergoing major operational changes, and at this time we are not in a position to execute this event successfully.   All customers are owed a full refund. Because of the current volume of outstanding refunds and internal restructuring, refunds will take time to process. We understand this is frustrating, and we are actively working through each reservation as quickly as possible. Refund confirmations will be sent in the order reservations are processed.   We sincerely apologize and appreciate your patience as we work through this challenging period.   -Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

Good afternoon,

Zelle works perfectly for me! It can be sent to (209) 888-7734 under Michelle Carranza-Santana. Please let me know when you initiate the transfer so I can keep an eye out for it. Thank you for making this easy! I look forward to booking with you all soon! 😊

-Michelle

On Thu, May 14, 2026 at 1:54 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Michelle,

Good afternoon! Thank you so much for your kind note. We are just as saddened that we won't be able to host you and your husband this time, but we truly appreciate your excitement for future dates!

I completely understand your concern regarding the PayPal refund. We want to make sure your funds get back to you safely and without any of the stress you’ve experienced in the past.

To make things easier, would you happen to have Zelle or Venmo? We can use either of those channels to send your refund directly to you. If neither of those works for you, we can certainly proceed with an ACH wire transfer instead.

Please let us know which method you prefer, and we will get that started for you right away. We are so sorry for the extra trouble, and we want to ensure this process is as smooth as possible for you!

Warm regards,

Sam

Customer Support

On Tue, May 12, 2026 at 2:28 PM Michelle Carranza Santana <mcarrans@gmail.com> wrote:

Good afternoon,

Thank you for letting me know about the cancellation of the event. My husband and I are saddened to hear about this but look forward to looking into future dates. I do have a question regarding my refund. I have my debit card linked to my PayPal account which is what I used to pay for the tickets for easier check out. I once had an experience where I was refunded for a different event and since I paid through PayPal, it displayed as refunded but I never received it and it became a big issue in which did not get resolved. Would it be possible to provide the information to your team for the refund instead of utilizing the PayPal account? Please let me know how we can proceed from here as I do not want to run into any issues - I did pay quite an amount for these tickets and would not want to be at a loss. Thank you.

-Michelle Carranza

(209)888-7734

On Tue, May 12, 2026 at 10:01 AM Fork n' Film San Francisco <sanfrancisco@forknfilm.com> wrote:

Dear Fork n' Film Guests, We regret to inform you that the Fork n’ Film shows scheduled for May 15 & May 16 have been canceled. We want to be honest and transparent: the company is currently undergoing major operational changes, and at this time we are not in a position to execute this eve‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Event Canceled Dear Fork n' Film Guests,   We regret to inform you that the Fork n’ Film shows scheduled for May 15 & May 16 have been canceled.   We want to be honest and transparent: the company is currently undergoing major operational changes, and at this time we are not in a position to execute this event successfully.   All customers are owed a full refund. Because of the current volume of outstanding refunds and internal restructuring, refunds will take time to process. We understand this is frustrating, and we are actively working through each reservation as quickly as possible. Refund confirmations will be sent in the order reservations are processed.   We sincerely apologize and appreciate your patience as we work through this challenging period.   -Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

Hi Michelle,

Thank you so much for sending this over, and please accept our sincere apologies for the delayed response!

We have successfully received your Zelle information and have passed it right along to our billing department for processing. We will be sure to let you know as soon as the transfer has been initiated so you can keep an eye out for it.

Thank you again for your patience and for being so wonderful to work with! We absolutely cannot wait to help you book your next event with us soon.

Warm regards,

Sam

Customer Support

On Fri, May 22, 2026 at 1:20 PM Michelle Carranza Santana <mcarrans@gmail.com> wrote:

Good morning,

I wanted to follow up on the refund process as I had replied back on my preferred preference for a refund last week and did not receive a confirmation. Thank you!

-Michelle

On Thu, May 14, 2026 at 2:00 PM Michelle Carranza Santana <mcarrans@gmail.com> wrote:

Good afternoon,

Zelle works perfectly for me! It can be sent to (209) 888-7734 under Michelle Carranza-Santana. Please let me know when you initiate the transfer so I can keep an eye out for it. Thank you for making this easy! I look forward to booking with you all soon! 😊

-Michelle

On Thu, May 14, 2026 at 1:54 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Michelle,

Good afternoon! Thank you so much for your kind note. We are just as saddened that we won't be able to host you and your husband this time, but we truly appreciate your excitement for future dates!

I completely understand your concern regarding the PayPal refund. We want to make sure your funds get back to you safely and without any of the stress you’ve experienced in the past.

To make things easier, would you happen to have Zelle or Venmo? We can use either of those channels to send your refund directly to you. If neither of those works for you, we can certainly proceed with an ACH wire transfer instead.

Please let us know which method you prefer, and we will get that started for you right away. We are so sorry for the extra trouble, and we want to ensure this process is as smooth as possible for you!

Warm regards,

Sam

Customer Support

On Tue, May 12, 2026 at 2:28 PM Michelle Carranza Santana <mcarrans@gmail.com> wrote:

Good afternoon,

Thank you for letting me know about the cancellation of the event. My husband and I are saddened to hear about this but look forward to looking into future dates. I do have a question regarding my refund. I have my debit card linked to my PayPal account which is what I used to pay for the tickets for easier check out. I once had an experience where I was refunded for a different event and since I paid through PayPal, it displayed as refunded but I never received it and it became a big issue in which did not get resolved. Would it be possible to provide the information to your team for the refund instead of utilizing the PayPal account? Please let me know how we can proceed from here as I do not want to run into any issues - I did pay quite an amount for these tickets and would not want to be at a loss. Thank you.

-Michelle Carranza

(209)888-7734

On Tue, May 12, 2026 at 10:01 AM Fork n' Film San Francisco <sanfrancisco@forknfilm.com> wrote:

Dear Fork n' Film Guests, We regret to inform you that the Fork n’ Film shows scheduled for May 15 & May 16 have been canceled. We want to be honest and transparent: the company is currently undergoing major operational changes, and at this time we are not in a position to execute this eve‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Event Canceled Dear Fork n' Film Guests,   We regret to inform you that the Fork n’ Film shows scheduled for May 15 & May 16 have been canceled.   We want to be honest and transparent: the company is currently undergoing major operational changes, and at this time we are not in a position to execute this event successfully.   All customers are owed a full refund. Because of the current volume of outstanding refunds and internal restructuring, refunds will take time to process. We understand this is frustrating, and we are actively working through each reservation as quickly as possible. Refund confirmations will be sent in the order reservations are processed.   We sincerely apologize and appreciate your patience as we work through this challenging period.   -Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

Hi Sam,

Thank you for your response. I wanted to send another follow up email to see if you know the process the billing department takes for a refund to process? It has been about a week today since your email regarding my Zelle information being received but I have not heard anything or received payment yet. I would greatly appreciate if you can please follow up with me on this matter as soon as possible as it has been quite some time since I have been waiting for my refund to come through. Thank you.

-Michelle C.

On Wed, May 27, 2026 at 11:42 AM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Michelle,

Thank you so much for sending this over, and please accept our sincere apologies for the delayed response!

We have successfully received your Zelle information and have passed it right along to our billing department for processing. We will be sure to let you know as soon as the transfer has been initiated so you can keep an eye out for it.

Thank you again for your patience and for being so wonderful to work with! We absolutely cannot wait to help you book your next event with us soon.

Warm regards,

Sam

Customer Support

On Fri, May 22, 2026 at 1:20 PM Michelle Carranza Santana <mcarrans@gmail.com> wrote:

Good morning,

I wanted to follow up on the refund process as I had replied back on my preferred preference for a refund last week and did not receive a confirmation. Thank you!

-Michelle

On Thu, May 14, 2026 at 2:00 PM Michelle Carranza Santana <mcarrans@gmail.com> wrote:

Good afternoon,

Zelle works perfectly for me! It can be sent to (209) 888-7734 under Michelle Carranza-Santana. Please let me know when you initiate the transfer so I can keep an eye out for it. Thank you for making this easy! I look forward to booking with you all soon! 😊

-Michelle

On Thu, May 14, 2026 at 1:54 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Michelle,

Good afternoon! Thank you so much for your kind note. We are just as saddened that we won't be able to host you and your husband this time, but we truly appreciate your excitement for future dates!

I completely understand your concern regarding the PayPal refund. We want to make sure your funds get back to you safely and without any of the stress you’ve experienced in the past.

To make things easier, would you happen to have Zelle or Venmo? We can use either of those channels to send your refund directly to you. If neither of those works for you, we can certainly proceed with an ACH wire transfer instead.

Please let us know which method you prefer, and we will get that started for you right away. We are so sorry for the extra trouble, and we want to ensure this process is as smooth as possible for you!

Warm regards,

Sam

Customer Support

On Tue, May 12, 2026 at 2:28 PM Michelle Carranza Santana <mcarrans@gmail.com> wrote:

Good afternoon,

Thank you for letting me know about the cancellation of the event. My husband and I are saddened to hear about this but look forward to looking into future dates. I do have a question regarding my refund. I have my debit card linked to my PayPal account which is what I used to pay for the tickets for easier check out. I once had an experience where I was refunded for a different event and since I paid through PayPal, it displayed as refunded but I never received it and it became a big issue in which did not get resolved. Would it be possible to provide the information to your team for the refund instead of utilizing the PayPal account? Please let me know how we can proceed from here as I do not want to run into any issues - I did pay quite an amount for these tickets and would not want to be at a loss. Thank you.

-Michelle Carranza

(209)888-7734

On Tue, May 12, 2026 at 10:01 AM Fork n' Film San Francisco <sanfrancisco@forknfilm.com> wrote:

Dear Fork n' Film Guests, We regret to inform you that the Fork n’ Film shows scheduled for May 15 & May 16 have been canceled. We want to be honest and transparent: the company is currently undergoing major operational changes, and at this time we are not in a position to execute this eve‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Event Canceled Dear Fork n' Film Guests,   We regret to inform you that the Fork n’ Film shows scheduled for May 15 & May 16 have been canceled.   We want to be honest and transparent: the company is currently undergoing major operational changes, and at this time we are not in a position to execute this event successfully.   All customers are owed a full refund. Because of the current volume of outstanding refunds and internal restructuring, refunds will take time to process. We understand this is frustrating, and we are actively working through each reservation as quickly as possible. Refund confirmations will be sent in the order reservations are processed.   We sincerely apologize and appreciate your patience as we work through this challenging period.   -Fork n’ Film Team

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.