Update
sarah.hayter5@yahoo.com · landed in sanfrancisco@forknfilm.com
4 messages
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- sarah.hayter5@yahoo.comto "Fork N' Film San Francisco" <sanfrancisco@forknfilm.com>Inbound5/13/2026, 2:59:23 PM
Update
Good morning,I have tickets for the SF show on Saturday for ratatouille and I got an email saying it was canceled but then another email just now telling me to prepare for my event. Is the show canceled, or no? And if it is, when will I receive my refund? Thank you. - sanfrancisco@forknfilm.comto Sarah Hayter <sarah.hayter5@yahoo.com>Reply (operator)5/15/2026, 2:00:04 PM
Re: Update
Hi Sarah,
Good morning! Thank you so much for reaching out, and I am so incredibly sorry for the confusion caused by those conflicting emails.
To clarify, the show is indeed canceled. I sincerely apologize for that second email - it was an automated system error, and I can only imagine how frustrating and confusing that must have been to receive!
Please rest assured that we are getting right on your refund for you. We are a small team and process these manually to ensure everything is handled correctly, but I will follow up with you the very moment it has finished processing.
Thank you so much for your patience and for being so understanding while we get this sorted out for you!
Warm regards,
Sam
Customer SupportOn Wed, May 13, 2026 at 9:59 AM Sarah Hayter <sarah.hayter5@yahoo.com> wrote:Good morning,I have tickets for the SF show on Saturday for ratatouille and I got an email saying it was canceled but then another email just now telling me to prepare for my event. Is the show canceled, or no? And if it is, when will I receive my refund? Thank you.DeliveredOpenedClicked - sarah.hayter5@yahoo.comto Fork Film <sanfrancisco@forknfilm.com>Inbound6/1/2026, 2:53:50 PM
Re: Update
Good morning,I have still not received a refund. Any idea as to when I will? Please advise.On Friday, May 15, 2026, 7:00 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:
Hi Sarah,
Good morning! Thank you so much for reaching out, and I am so incredibly sorry for the confusion caused by those conflicting emails.
To clarify, the show is indeed canceled. I sincerely apologize for that second email - it was an automated system error, and I can only imagine how frustrating and confusing that must have been to receive!
Please rest assured that we are getting right on your refund for you. We are a small team and process these manually to ensure everything is handled correctly, but I will follow up with you the very moment it has finished processing.
Thank you so much for your patience and for being so understanding while we get this sorted out for you!
Warm regards,
Sam
Customer SupportOn Wed, May 13, 2026 at 9:59 AM Sarah Hayter <sarah.hayter5@yahoo.com> wrote:Good morning,I have tickets for the SF show on Saturday for ratatouille and I got an email saying it was canceled but then another email just now telling me to prepare for my event. Is the show canceled, or no? And if it is, when will I receive my refund? Thank you. - sarah.hayter5@yahoo.comto Fork Film <sanfrancisco@forknfilm.com>Inbound6/10/2026, 10:08:19 PM
Re: Update
Hello I still have not received my refund?? I feel like I should’ve gotten it by now. Please respond with when I will receive this refund. Thank you.On Friday, May 15, 2026, 7:00 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:
Hi Sarah,
Good morning! Thank you so much for reaching out, and I am so incredibly sorry for the confusion caused by those conflicting emails.
To clarify, the show is indeed canceled. I sincerely apologize for that second email - it was an automated system error, and I can only imagine how frustrating and confusing that must have been to receive!
Please rest assured that we are getting right on your refund for you. We are a small team and process these manually to ensure everything is handled correctly, but I will follow up with you the very moment it has finished processing.
Thank you so much for your patience and for being so understanding while we get this sorted out for you!
Warm regards,
Sam
Customer SupportOn Wed, May 13, 2026 at 9:59 AM Sarah Hayter <sarah.hayter5@yahoo.com> wrote:Good morning,I have tickets for the SF show on Saturday for ratatouille and I got an email saying it was canceled but then another email just now telling me to prepare for my event. Is the show canceled, or no? And if it is, when will I receive my refund? Thank you.
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