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Re: You left Ratatouille in your cart

Ana Pacheco · julia2000pacheco@gmail.com · landed in newyork@forknfilm.com

3 messages
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ST-FNF-R56X-K3K6·$446.37·fulfilledStripe (refundable here)·Ratatouille· New York· 2026-06-06
  • julia2000pacheco@gmail.comto newyork@forknfilm.comInbound
    5/13/2026, 11:12:15 PM

    Re: You left Ratatouille in your cart

    Hi,
    I had problems with payment because the site did not accepted my Visa debit card. I had never had problems before with this card.
    Kind regards,
    Ana.

    Sent from my iPhone

    On May 13, 2026, at 15:00, Fork n' Film <hello@mail.forknfilm.com> wrote:

    

    Hi Ana,

    You started a booking for Ratatouille on Saturday, June 6 at 6:30 PM in New York but didn't finish checkout. Your seats aren't held; if you'd still like to come, head back when you have a minute.

    You had 2 tickets in your cart.

    https://forknfilm.com/new-york/ratatouille/2026-06-06

    If something stopped you from finishing (pricing, time, dietary, anything), we'd genuinely love to know. Tell us in 15 seconds. It helps us make the next show better.

    📬 Want to hear about new films coming to New York? Stay in the loop. One click, no spam, and you'll be first to know about future shows.

    Warmly,
    Francesca & Nick
    Founders, Fork n' Film

  • newyork@forknfilm.comto Julia Pacheco <julia2000pacheco@gmail.com>Reply (operator)
    5/18/2026, 6:36:41 PM

    Re: You left Ratatouille in your cart

    Hi Ana,

    Thank you for letting us know about the trouble you had with your Visa debit card on our site.

    I am very sorry for the payment issues you experienced, especially since it's usually reliable for you. We are looking into the technical side of things right now.

    In the meantime, if you'd still like to secure those seats for the June 6th show, you might try using an alternative payment method when you attempt to check out again.

    We appreciate you bringing this to our attention.

    Warm regards,
    Sam
    Customer Support

    On Wed, May 13, 2026 at 6:12 PM Julia Pacheco <julia2000pacheco@gmail.com> wrote:
    Hi,
    I had problems with payment because the site did not accepted my Visa debit card. I had never had problems before with this card.
    Kind regards,
    Ana.

    Sent from my iPhone

    On May 13, 2026, at 15:00, Fork n' Film <hello@mail.forknfilm.com> wrote:

    

    Hi Ana,

    You started a booking for Ratatouille on Saturday, June 6 at 6:30 PM in New York but didn't finish checkout. Your seats aren't held; if you'd still like to come, head back when you have a minute.

    You had 2 tickets in your cart.

    https://forknfilm.com/new-york/ratatouille/2026-06-06

    If something stopped you from finishing (pricing, time, dietary, anything), we'd genuinely love to know. Tell us in 15 seconds. It helps us make the next show better.

    📬 Want to hear about new films coming to New York? Stay in the loop. One click, no spam, and you'll be first to know about future shows.

    Warmly,
    Francesca & Nick
    Founders, Fork n' Film

    DeliveredOpenedClicked
  • julia2000pacheco@gmail.comto Film Fork <newyork@forknfilm.com>Inbound
    5/19/2026, 12:42:53 AM

    Re: You left Ratatouille in your cart

    Hi Sam,
     I have used another card and manage to make the purchase.
    Warm regards,
    Ana Pacheco 
    Sent from my iPhone

    On May 18, 2026, at 15:36, Fork Film <newyork@forknfilm.com> wrote:

    
    Hi Ana,

    Thank you for letting us know about the trouble you had with your Visa debit card on our site.

    I am very sorry for the payment issues you experienced, especially since it's usually reliable for you. We are looking into the technical side of things right now.

    In the meantime, if you'd still like to secure those seats for the June 6th show, you might try using an alternative payment method when you attempt to check out again.

    We appreciate you bringing this to our attention.

    Warm regards,
    Sam
    Customer Support

    On Wed, May 13, 2026 at 6:12 PM Julia Pacheco <julia2000pacheco@gmail.com> wrote:
    Hi,
    I had problems with payment because the site did not accepted my Visa debit card. I had never had problems before with this card.
    Kind regards,
    Ana.

    Sent from my iPhone

    On May 13, 2026, at 15:00, Fork n' Film <hello@mail.forknfilm.com> wrote:

    

    Hi Ana,

    You started a booking for Ratatouille on Saturday, June 6 at 6:30 PM in New York but didn't finish checkout. Your seats aren't held; if you'd still like to come, head back when you have a minute.

    You had 2 tickets in your cart.

    https://forknfilm.com/new-york/ratatouille/2026-06-06

    If something stopped you from finishing (pricing, time, dietary, anything), we'd genuinely love to know. Tell us in 15 seconds. It helps us make the next show better.

    📬 Want to hear about new films coming to New York? Stay in the loop. One click, no spam, and you'll be first to know about future shows.

    Warmly,
    Francesca & Nick
    Founders, Fork n' Film

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