May 15 Ratatouille cancellation

From: Brittany Gentle <brittany.gentle@yahoo.com>
Date: May 13, 2026 at 5:18:31 PM PDT
To: losangeles@forknfilm.com
Subject: May 15 Ratatouille cancellation

Hello,

My name is Brittany Gentle, and I purchased tickets to the Ratatouille show for May 16, 2026 (Saturday) at 1:30 pm. The invoice number for this transaction is 0020859.

I recently received an email regarding this weekend that indicated that shows have been canceled. The email provided the option to reschedule online. I have checked all available shows in the near future, and all shows are sold out up to next year. This is a significant inconvenience, as I understand that it is challenging to secure a spot at your events. Consequently, I will miss out on this year’s show despite my efforts to prepare.

Instead of allowing individuals to scramble to find an alternative show for the year, your team should have provided available dates and allowed us to select from those options. This oversight has resulted in a loss of opportunity for me.

I am requesting a refund for both tickets that I purchased for the total amount of $409.98. Please contact me at your earliest convenience to process the refund.

Thank you for your attention to this matter.



Dear Brittany,

I sincerely apologize for the last-minute cancellation of the Ratatouille show on May 16th. We know how much anticipation and planning go into a special night out, and we’re truly sorry for the disruption this caused.

Please know we made this decision only after considering every possible option. We completely understand your decision not to reschedule and are happy to accommodate your request for a refund of $409.98 for your two tickets under invoice 0020859.

Refunds may take longer than usual to process as we’re currently managing a high volume of requests, but we will keep you updated on the status.

If you change your mind and would like to reschedule your tickets for another event in the future, we’d be happy to offer a complimentary VIP upgrade as a gesture of appreciation for your patience.

If you have any questions in the meantime, please don’t hesitate to reach out. We’re happy to help, and we hope to have the pleasure of hosting you at Fork n’ Film in the future.

Warm regards,

Alex

On Sun, May 17, 2026 at 9:01 AM Brittany Gentle <brittany.gentle@yahoo.com> wrote:

Hello,

I am writing to follow up on the refund process for the two tickets I purchased for the Ratatouille show that was canceled. I have not yet received any response, and I initially sent the email on May 13, 2026. Please contact me at your earliest convenience.

Thank you.



Sent from my iPhone

> On May 13, 2026, at 5:18 PM, Brittany Gentle <brittany.gentle@yahoo.com> wrote:
>
> Hello,
>
> My name is Brittany Gentle, and I purchased tickets to the Ratatouille show for May 16, 2026 (Saturday) at 1:30 pm. The invoice number for this transaction is 0020859.
>
> I recently received an email regarding this weekend that indicated that shows have been canceled. The email provided the option to reschedule online. I have checked all available shows in the near future, and all shows are sold out up to next year. This is a significant inconvenience, as I understand that it is challenging to secure a spot at your events. Consequently, I will miss out on this year’s show despite my efforts to prepare.
>
> Instead of allowing individuals to scramble to find an alternative show for the year, your team should have provided available dates and allowed us to select from those options. This oversight has resulted in a loss of opportunity for me.
>
> I am requesting a refund for both tickets that I purchased for the total amount of $409.98. Please contact me at your earliest convenience to process the refund.
>
> Thank you for your attention to this matter.

Hello Alex,

I am writing to follow up on my request for a refund from an event that was canceled on May 16th, 2026. I requested a refund for the amount of $409.98 back to the original payment on May 13th. I have not yet received a response or any update on the status of my request.

Please advise me at your earliest convenience. Thank you. 



Hello Alex,

Due to the unavailability of alternative shows, I was unable to reschedule my event. Despite attempting to utilize the code POSTPONEDLA10, the shows were either marked as sold out or had their online sales terminated until the year 2027. Consequently, I was unable to reschedule my event.

I understand that refunds may take longer than usual to process. However, I would like to move forward with the refund process and would appreciate a timeline on when it should be processed. I requested a refund on May 13, 2027.

Please contact me at your earliest convenience. Thank you. 

On May 17, 2026, at 11:27 AM, Fork Film <losangeles@forknfilm.com> wrote:



Dear Brittany,

I sincerely apologize for the last-minute cancellation of the Ratatouille show on May 16th. We know how much anticipation and planning go into a special night out, and we’re truly sorry for the disruption this caused.

Please know we made this decision only after considering every possible option. We completely understand your decision not to reschedule and are happy to accommodate your request for a refund of $409.98 for your two tickets under invoice 0020859.

Refunds may take longer than usual to process as we’re currently managing a high volume of requests, but we will keep you updated on the status.

If you change your mind and would like to reschedule your tickets for another event in the future, we’d be happy to offer a complimentary VIP upgrade as a gesture of appreciation for your patience.

If you have any questions in the meantime, please don’t hesitate to reach out. We’re happy to help, and we hope to have the pleasure of hosting you at Fork n’ Film in the future.

Warm regards,

Alex

On Sun, May 17, 2026 at 9:01 AM Brittany Gentle <brittany.gentle@yahoo.com> wrote:

Hello,

I am writing to follow up on the refund process for the two tickets I purchased for the Ratatouille show that was canceled. I have not yet received any response, and I initially sent the email on May 13, 2026. Please contact me at your earliest convenience.

Thank you.



Sent from my iPhone

> On May 13, 2026, at 5:18 PM, Brittany Gentle <brittany.gentle@yahoo.com> wrote:
>
> Hello,
>
> My name is Brittany Gentle, and I purchased tickets to the Ratatouille show for May 16, 2026 (Saturday) at 1:30 pm. The invoice number for this transaction is 0020859.
>
> I recently received an email regarding this weekend that indicated that shows have been canceled. The email provided the option to reschedule online. I have checked all available shows in the near future, and all shows are sold out up to next year. This is a significant inconvenience, as I understand that it is challenging to secure a spot at your events. Consequently, I will miss out on this year’s show despite my efforts to prepare.
>
> Instead of allowing individuals to scramble to find an alternative show for the year, your team should have provided available dates and allowed us to select from those options. This oversight has resulted in a loss of opportunity for me.
>
> I am requesting a refund for both tickets that I purchased for the total amount of $409.98. Please contact me at your earliest convenience to process the refund.
>
> Thank you for your attention to this matter.

Hello Alex,

It has been thirteen days since my last email to you, and I have yet to receive a response or an update regarding the refund of my payment. Please contact me at your earliest convenience, thank you.



Hello Alex,

I am writing to follow up on my request for a refund from an event that was canceled on May 16th, 2026. I requested a refund for the amount of $409.98 back to the original payment on May 13th. I have not yet received a response or any update on the status of my request.

Please advise me at your earliest convenience. Thank you. 

On May 18, 2026, at 10:03 AM, Brittany Gentle <brittany.gentle@yahoo.com> wrote:



Hello Alex,

Due to the unavailability of alternative shows, I was unable to reschedule my event. Despite attempting to utilize the code POSTPONEDLA10, the shows were either marked as sold out or had their online sales terminated until the year 2027. Consequently, I was unable to reschedule my event.

I understand that refunds may take longer than usual to process. However, I would like to move forward with the refund process and would appreciate a timeline on when it should be processed. I requested a refund on May 13, 2027.

Please contact me at your earliest convenience. Thank you. 

On May 17, 2026, at 11:27 AM, Fork Film <losangeles@forknfilm.com> wrote:



Dear Brittany,

I sincerely apologize for the last-minute cancellation of the Ratatouille show on May 16th. We know how much anticipation and planning go into a special night out, and we’re truly sorry for the disruption this caused.

Please know we made this decision only after considering every possible option. We completely understand your decision not to reschedule and are happy to accommodate your request for a refund of $409.98 for your two tickets under invoice 0020859.

Refunds may take longer than usual to process as we’re currently managing a high volume of requests, but we will keep you updated on the status.

If you change your mind and would like to reschedule your tickets for another event in the future, we’d be happy to offer a complimentary VIP upgrade as a gesture of appreciation for your patience.

If you have any questions in the meantime, please don’t hesitate to reach out. We’re happy to help, and we hope to have the pleasure of hosting you at Fork n’ Film in the future.

Warm regards,

Alex

On Sun, May 17, 2026 at 9:01 AM Brittany Gentle <brittany.gentle@yahoo.com> wrote:

Hello,

I am writing to follow up on the refund process for the two tickets I purchased for the Ratatouille show that was canceled. I have not yet received any response, and I initially sent the email on May 13, 2026. Please contact me at your earliest convenience.

Thank you.



Sent from my iPhone

> On May 13, 2026, at 5:18 PM, Brittany Gentle <brittany.gentle@yahoo.com> wrote:
>
> Hello,
>
> My name is Brittany Gentle, and I purchased tickets to the Ratatouille show for May 16, 2026 (Saturday) at 1:30 pm. The invoice number for this transaction is 0020859.
>
> I recently received an email regarding this weekend that indicated that shows have been canceled. The email provided the option to reschedule online. I have checked all available shows in the near future, and all shows are sold out up to next year. This is a significant inconvenience, as I understand that it is challenging to secure a spot at your events. Consequently, I will miss out on this year’s show despite my efforts to prepare.
>
> Instead of allowing individuals to scramble to find an alternative show for the year, your team should have provided available dates and allowed us to select from those options. This oversight has resulted in a loss of opportunity for me.
>
> I am requesting a refund for both tickets that I purchased for the total amount of $409.98. Please contact me at your earliest convenience to process the refund.
>
> Thank you for your attention to this matter.