Refund
cordiacatrina8@gmail.com · landed in detroit@forknfilm.com
3 messages
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- cordiacatrina8@gmail.comto "detroit@forknfilm.com" <detroit@forknfilm.com>, "info@forknfilm.com" <info@forknfilm.com>Inbound5/15/2026, 9:54:58 PM
Refund
I would like to get a refund. I did not see an email about the ratatouille movie being canceled today, or any movies being canceled in May. Me and my friends drove 4hrs just to be notified. I’d truly appreciate a full refund, thank you. - detroit@forknfilm.comto Catrina Cordia <cordiacatrina8@gmail.com>Inbound5/15/2026, 10:15:17 PM
Re: Refund
Hello Catrina,Thank you for your email. We sincerely apologize for the cancellation and for the disappointment and inconvenience this has caused. We are also very sorry that you did not receive the communication in time.
An email notification regarding the cancellation was sent to all guests. In addition, a text message was sent yesterday because our system indicated that the original email with the event details had not yet been opened.
Please know that we will be issuing a full refund for your purchase. At this time, refunds are taking longer than usual to process, and we sincerely apologize for the delay. While we do not currently have an exact timeframe for completion, our team is actively working through all outstanding refunds as quickly as possible. Once your refund has been processed, we will email you a copy of your refund receipt.
We truly appreciate your patience and understanding during this time.On Fri, May 15, 2026 at 2:55 PM Catrina Cordia <cordiacatrina8@gmail.com> wrote:I would like to get a refund. I did not see an email about the ratatouille movie being canceled today, or any movies being canceled in May. Me and my friends drove 4hrs just to be notified. I’d truly appreciate a full refund, thank you.
- detroit@forknfilm.comto Catrina Cordia <cordiacatrina8@gmail.com>Reply (operator)5/15/2026, 10:16:13 PM
Re: Refund
Hello Catrina,Thank you for your email. We sincerely apologize for the cancellation and for the disappointment and inconvenience this has caused. We are also very sorry that you did not receive the communication in time.
An email notification regarding the cancellation was sent to all guests. In addition, we sent a text message yesterday because our system indicated that the original email with the event details had not yet been opened.
Please know that we will issue a full refund for your purchase. At this time, refunds are taking longer than usual to process, and we sincerely apologize for the delay. While we do not currently have an exact timeframe for completion, our team is actively working through all outstanding refunds. Once your refund has been processed, we will email you a copy of your refund receipt.
We truly appreciate your patience and understanding during this time.Warm Regards,EsperanzaOn Fri, May 15, 2026 at 2:55 PM Catrina Cordia <cordiacatrina8@gmail.com> wrote:I would like to get a refund. I did not see an email about the ratatouille movie being canceled today, or any movies being canceled in May. Me and my friends drove 4hrs just to be notified. I’d truly appreciate a full refund, thank you.
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