You’ve lost your chargeback dispute in your Wix Payments account for website-4

We're reaching out to let you know that your customer's bank has reviewed your chargeback dispute for website-4. They decided that the claim was valid so the money will remain with your customer and the chargeback fee won’t return to your Wix Payments account for the following payment:

Chargeback details
 

• Payment ID: b9c12388-6feb-4dda-9c68-dacf0c1ae9f0

• Customer: Cassandra Hill

• Payment date: September 24, 2025 

• Payment amount: $512.48

• Chargeback fee: $15.00

• Customer claim: NOT_AS_DESCRIBED

To avoid future chargebacks and learn how to handle them effectively, follow our best practices for merchants.

Need help? Contact Customer Care.