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Process Refund

kelvinpruitt2@gmail.com · landed in arizona@forknfilm.com

4 messages
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  • kelvinpruitt2@gmail.comto "Fork n' Film Scottsdale" <arizona@forknfilm.com>Inbound
    5/20/2026, 2:06:15 PM

    Process Refund

    Hello,

    My name is Kelvin and I have had my even rescheduled 2 times. At this point in time we are looking to get a refund please.

    Thank you

    Kelvin Pruitt 
  • arizona@forknfilm.comto Kelvin Pruitt <kelvinpruitt2@gmail.com>Reply (operator)
    5/21/2026, 11:30:29 PM

    Re: Process Refund

    Hello Kelvin,

    Thanks for reaching out. We are truly sorry for the continued cancellations. Please know that these decisions are not made lightly, and we completely understand your frustration. 

    At this time, I have flagged your order for a full refund of $819.96. We process refunds in the order we receive the request. We will provide an update as soon as yours is processed. We're experiencing some delays due to ongoing operational changes, but this remains a top priority for our team. 

    If there is anything we can help you with in the meantime, please let us know.

    Warm regards,
    Sierra

    On Wed, May 20, 2026 at 7:06 AM Kelvin Pruitt <kelvinpruitt2@gmail.com> wrote:
    Hello,

    My name is Kelvin and I have had my even rescheduled 2 times. At this point in time we are looking to get a refund please.

    Thank you

    Kelvin Pruitt 
    DeliveredOpenedClicked
  • kelvinpruitt2@gmail.comto Fork Film <arizona@forknfilm.com>Inbound
    5/21/2026, 11:46:47 PM

    Re: Process Refund

    Hello,

    Thank you for your response. I will also let you know that the last cancelation email we got had a link to reschedule that didn't work. We also didn't get a response when we reached out, which led to us wanting the refund.

    Here is the link so that it can be corrected for anyone else trying to reschedule.


    Thank you,

    Kelvin Pruitt 

    On Thu, May 21, 2026, 4:30 PM Fork Film <arizona@forknfilm.com> wrote:
    Hello Kelvin,

    Thanks for reaching out. We are truly sorry for the continued cancellations. Please know that these decisions are not made lightly, and we completely understand your frustration. 

    At this time, I have flagged your order for a full refund of $819.96. We process refunds in the order we receive the request. We will provide an update as soon as yours is processed. We're experiencing some delays due to ongoing operational changes, but this remains a top priority for our team. 

    If there is anything we can help you with in the meantime, please let us know.

    Warm regards,
    Sierra

    On Wed, May 20, 2026 at 7:06 AM Kelvin Pruitt <kelvinpruitt2@gmail.com> wrote:
    Hello,

    My name is Kelvin and I have had my even rescheduled 2 times. At this point in time we are looking to get a refund please.

    Thank you

    Kelvin Pruitt 
  • arizona@forknfilm.comto Kelvin Pruitt <kelvinpruitt2@gmail.com>Reply (operator)
    6/3/2026, 11:14:36 PM

    Re: Process Refund

    Hello Kelvin,

    Thank you for bringing this to our attention. Someone from our team will look into this right away!

    If there is anything else we can help you with while your refund is processing, please let us know!

    Warm regards,
    Sierra

    On Thu, May 21, 2026 at 4:46 PM Kelvin Pruitt <kelvinpruitt2@gmail.com> wrote:
    Hello,

    Thank you for your response. I will also let you know that the last cancelation email we got had a link to reschedule that didn't work. We also didn't get a response when we reached out, which led to us wanting the refund.

    Here is the link so that it can be corrected for anyone else trying to reschedule.


    Thank you,

    Kelvin Pruitt 

    On Thu, May 21, 2026, 4:30 PM Fork Film <arizona@forknfilm.com> wrote:
    Hello Kelvin,

    Thanks for reaching out. We are truly sorry for the continued cancellations. Please know that these decisions are not made lightly, and we completely understand your frustration. 

    At this time, I have flagged your order for a full refund of $819.96. We process refunds in the order we receive the request. We will provide an update as soon as yours is processed. We're experiencing some delays due to ongoing operational changes, but this remains a top priority for our team. 

    If there is anything we can help you with in the meantime, please let us know.

    Warm regards,
    Sierra

    On Wed, May 20, 2026 at 7:06 AM Kelvin Pruitt <kelvinpruitt2@gmail.com> wrote:
    Hello,

    My name is Kelvin and I have had my even rescheduled 2 times. At this point in time we are looking to get a refund please.

    Thank you

    Kelvin Pruitt 
    DeliveredOpenedClicked

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