Refund
dianapicu@gmail.com · landed in sanfrancisco@forknfilm.com
4 messages
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- dianapicu@gmail.comto sanfrancisco@forknfilm.comInbound5/20/2026, 5:04:04 PM
Refund
Who can I escalate my case to, I’ve been waiting for my refund going on 6 months , please let me know Thank you Diana Hoffmann Sent from my iPhone
- sanfrancisco@forknfilm.comto Diana Hoffmann <dianapicu@gmail.com>Reply (operator)5/21/2026, 9:05:00 PM
Re: Refund
Hi Diana,
I truly apologize again that this refund is still outstanding after such a long time. Six months is unacceptable, and I hear your request for escalation clearly.
I am personally following up with our finance team right now to get an immediate status update and push this through. I will get back to you the moment I have confirmation that the refund has been processed.
Thank you for holding on while I get this finalized for you.Warm regards,SamCustomer SupportOn Wed, May 20, 2026 at 12:04 PM Diana Hoffmann <dianapicu@gmail.com> wrote:Who can I escalate my case to, I’ve been waiting for my refund going on 6 months , please let me know
Thank you Diana Hoffmann
Sent from my iPhoneDeliveredOpenedClicked - dianapicu@gmail.comto Fork Film <sanfrancisco@forknfilm.com>Inbound6/24/2026, 7:11:36 PM
Re: Refund
Dear Sam in Customer Support Team,I have not received my refund for 600$ going on 6-7 months now, I need a number other than customer service to escalate my claim to,can you please give me the number and email to your finance department, I find this unacceptable, my money was removed from my account immediately without problemsand I would prefer the same courtesy , Please email me the phone number and email account to your finance department for I wish to escalate this matter beyond customer service.thank youDiana HoffmannSan Fran Ratatouille Setpt 10th purchase 204.99and also November 2nd 409.98On Thu, May 21, 2026 at 2:05 PM Fork Film <sanfrancisco@forknfilm.com> wrote:Hi Diana,
I truly apologize again that this refund is still outstanding after such a long time. Six months is unacceptable, and I hear your request for escalation clearly.
I am personally following up with our finance team right now to get an immediate status update and push this through. I will get back to you the moment I have confirmation that the refund has been processed.
Thank you for holding on while I get this finalized for you.Warm regards,SamCustomer SupportOn Wed, May 20, 2026 at 12:04 PM Diana Hoffmann <dianapicu@gmail.com> wrote:Who can I escalate my case to, I’ve been waiting for my refund going on 6 months , please let me know
Thank you Diana Hoffmann
Sent from my iPhone - dianapicu@gmail.comto Film Fork <sanfrancisco@forknfilm.com>Inbound6/24/2026, 11:47:01 PM
Re: Refund
Sorry Sam I know you are busy trying to take care of others refunds but I need the contact info to finance , I believe I’ve waited long enough for my refund and this is unacceptable, please send me contact info to finance as soon as you can thank you DianaSent from my iPhoneOn May 21, 2026, at 2:05 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:
Hi Diana,
I truly apologize again that this refund is still outstanding after such a long time. Six months is unacceptable, and I hear your request for escalation clearly.
I am personally following up with our finance team right now to get an immediate status update and push this through. I will get back to you the moment I have confirmation that the refund has been processed.
Thank you for holding on while I get this finalized for you.Warm regards,SamCustomer SupportOn Wed, May 20, 2026 at 12:04 PM Diana Hoffmann <dianapicu@gmail.com> wrote:Who can I escalate my case to, I’ve been waiting for my refund going on 6 months , please let me know
Thank you Diana Hoffmann
Sent from my iPhone
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