URGENT: Booking Cancellation & Outstanding Refund - Order #304B-RD99-RZG

Dear Jacob,

Thank you for reaching out to us. First and foremost, please accept our sincerest apologies for the late response and for the cancellation of the Cloudy with a Chance of Meatballs event. We completely understand your frustration and disappointment. Knowing that your mother traveled all the way from Chicago so your family could share this experience together makes us feel even worse about the disruption this caused. It was never our intention to impact your family's special occasion this way, and we deeply regret the stress and inconvenience this has added to your schedule.

We want to make this right immediately. I have personally looked into your account and escalated your case to our billing department to ensure your full refund is processed manually and without further delay. We have prioritized this request, and our team is actively monitoring the transaction. We will follow up with you directly via email as soon as the refund is completely processed on our end.

Depending on your financial institution, the funds typically take 3 to 5 business days to reflect back in your account after processing. We completely validate your expectation for swift communication, and we apologize that we fell short of that standard. If you have any questions or need further assistance in the meantime, please reply directly to this email so we can help. Thank you for your patience and for giving us the chance to correct this for you and your family.

Warm regards,

Sam

Customer Support

On Tue, May 26, 2026 at 5:09 PM Jacob Virges <jacobvirges@gmail.com> wrote:

---------- Forwarded message ---------
From: Jacob Virges <jacobvirges@gmail.com>
Date: Thu, May 21, 2026 at 12:54 PM
Subject: URGENT: Booking Cancellation & Outstanding Refund - Order #304B-RD99-RZG
To: Fork n' Film San Francisco <sanfrancisco@forknfilm.com>

Dear Fork n Film SF Management Team,

I am writing to formally lodge a complaint regarding the cancellation of the Cloudy with a Chance of Meatballs event, which was abruptly canceled just days before launch, and your subsequent failure to process my refund.

This cancellation caused significant disruption beyond the financial aspect. This event was meant to be a special occasion for my family. We made extensive and costly arrangements to accommodate my mother, who traveled all the way from Chicago so we could experience one of our favorite childhood movies together. To have the event canceled at the last minute was incredibly disappointing, but to still be waiting on our money nearly two weeks later is completely unacceptable.

As of today, it has been almost 14 days since the cancellation notice, and I have yet to receive the refund or any update regarding its status.

Please process the full refund to my original form of payment immediately. I expect a prompt confirmation email containing the refund receipt within the next 24 to 48 hours. If I do not receive confirmation or the funds by then, I will be forced to dispute the charge with my bank and escalate this matter further.

I look forward to your immediate attention to this issue.

Sincerely,

Jacob Virges

Jacobvirges@gmail.com

650-300-9865 

 

Ok, I’ll will reach back out soon 

On Wed, May 27, 2026 at 1:44 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Dear Jacob,

Thank you for reaching out to us. First and foremost, please accept our sincerest apologies for the late response and for the cancellation of the Cloudy with a Chance of Meatballs event. We completely understand your frustration and disappointment. Knowing that your mother traveled all the way from Chicago so your family could share this experience together makes us feel even worse about the disruption this caused. It was never our intention to impact your family's special occasion this way, and we deeply regret the stress and inconvenience this has added to your schedule.

We want to make this right immediately. I have personally looked into your account and escalated your case to our billing department to ensure your full refund is processed manually and without further delay. We have prioritized this request, and our team is actively monitoring the transaction. We will follow up with you directly via email as soon as the refund is completely processed on our end.

Depending on your financial institution, the funds typically take 3 to 5 business days to reflect back in your account after processing. We completely validate your expectation for swift communication, and we apologize that we fell short of that standard. If you have any questions or need further assistance in the meantime, please reply directly to this email so we can help. Thank you for your patience and for giving us the chance to correct this for you and your family.

Warm regards,

Sam

Customer Support

On Tue, May 26, 2026 at 5:09 PM Jacob Virges <jacobvirges@gmail.com> wrote:

---------- Forwarded message ---------
From: Jacob Virges <jacobvirges@gmail.com>
Date: Thu, May 21, 2026 at 12:54 PM
Subject: URGENT: Booking Cancellation & Outstanding Refund - Order #304B-RD99-RZG
To: Fork n' Film San Francisco <sanfrancisco@forknfilm.com>

Dear Fork n Film SF Management Team,

I am writing to formally lodge a complaint regarding the cancellation of the Cloudy with a Chance of Meatballs event, which was abruptly canceled just days before launch, and your subsequent failure to process my refund.

This cancellation caused significant disruption beyond the financial aspect. This event was meant to be a special occasion for my family. We made extensive and costly arrangements to accommodate my mother, who traveled all the way from Chicago so we could experience one of our favorite childhood movies together. To have the event canceled at the last minute was incredibly disappointing, but to still be waiting on our money nearly two weeks later is completely unacceptable.

As of today, it has been almost 14 days since the cancellation notice, and I have yet to receive the refund or any update regarding its status.

Please process the full refund to my original form of payment immediately. I expect a prompt confirmation email containing the refund receipt within the next 24 to 48 hours. If I do not receive confirmation or the funds by then, I will be forced to dispute the charge with my bank and escalate this matter further.

I look forward to your immediate attention to this issue.

Sincerely,

Jacob Virges

Jacobvirges@gmail.com

650-300-9865 

 

Dear Jacob,

Thank you for reaching out to us. First and foremost, please accept our sincerest apologies for the late response and for the cancellation of the Cloudy with a Chance of Meatballs event. We completely understand your frustration and disappointment. Knowing that your mother traveled all the way from Chicago so your family could share this experience together makes us feel even worse about the disruption this caused. It was never our intention to impact your family's special occasion this way, and we deeply regret the stress and inconvenience this has added to your schedule.

We want to make this right immediately. I have personally looked into your account and escalated your case to our billing department to ensure your full refund is processed manually and without further delay. We have prioritized this request, and our team is actively monitoring the transaction. We will follow up with you directly via email as soon as the refund is completely processed on our end.

Depending on your financial institution, the funds typically take 3 to 5 business days to reflect back in your account after processing. We completely validate your expectation for swift communication, and we apologize that we fell short of that standard. If you have any questions or need further assistance in the meantime, please reply directly to this email so we can help. Thank you for your patience and for giving us the chance to correct this for you and your family.

Warm regards,

Sam

Customer Support

On Tue, May 26, 2026 at 5:09 PM Jacob Virges <jacobvirges@gmail.com> wrote:

---------- Forwarded message ---------
From: Jacob Virges <jacobvirges@gmail.com>
Date: Thu, May 21, 2026 at 12:54 PM
Subject: URGENT: Booking Cancellation & Outstanding Refund - Order #304B-RD99-RZG
To: Fork n' Film San Francisco <sanfrancisco@forknfilm.com>

Dear Fork n Film SF Management Team,

I am writing to formally lodge a complaint regarding the cancellation of the Cloudy with a Chance of Meatballs event, which was abruptly canceled just days before launch, and your subsequent failure to process my refund.

This cancellation caused significant disruption beyond the financial aspect. This event was meant to be a special occasion for my family. We made extensive and costly arrangements to accommodate my mother, who traveled all the way from Chicago so we could experience one of our favorite childhood movies together. To have the event canceled at the last minute was incredibly disappointing, but to still be waiting on our money nearly two weeks later is completely unacceptable.

As of today, it has been almost 14 days since the cancellation notice, and I have yet to receive the refund or any update regarding its status.

Please process the full refund to my original form of payment immediately. I expect a prompt confirmation email containing the refund receipt within the next 24 to 48 hours. If I do not receive confirmation or the funds by then, I will be forced to dispute the charge with my bank and escalate this matter further.

I look forward to your immediate attention to this issue.

Sincerely,

Jacob Virges

Jacobvirges@gmail.com

650-300-9865 

 

This is absolutely ridiculous, you all will be hearing from my Lawyer

On Wed, Jun 3, 2026 at 10:32 AM Jacob Virges <jacobvirges@gmail.com> wrote:

Yall have still yet to help me

On Wed, May 27, 2026 at 1:44 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Dear Jacob,

Thank you for reaching out to us. First and foremost, please accept our sincerest apologies for the late response and for the cancellation of the Cloudy with a Chance of Meatballs event. We completely understand your frustration and disappointment. Knowing that your mother traveled all the way from Chicago so your family could share this experience together makes us feel even worse about the disruption this caused. It was never our intention to impact your family's special occasion this way, and we deeply regret the stress and inconvenience this has added to your schedule.

We want to make this right immediately. I have personally looked into your account and escalated your case to our billing department to ensure your full refund is processed manually and without further delay. We have prioritized this request, and our team is actively monitoring the transaction. We will follow up with you directly via email as soon as the refund is completely processed on our end.

Depending on your financial institution, the funds typically take 3 to 5 business days to reflect back in your account after processing. We completely validate your expectation for swift communication, and we apologize that we fell short of that standard. If you have any questions or need further assistance in the meantime, please reply directly to this email so we can help. Thank you for your patience and for giving us the chance to correct this for you and your family.

Warm regards,

Sam

Customer Support

On Tue, May 26, 2026 at 5:09 PM Jacob Virges <jacobvirges@gmail.com> wrote:

---------- Forwarded message ---------
From: Jacob Virges <jacobvirges@gmail.com>
Date: Thu, May 21, 2026 at 12:54 PM
Subject: URGENT: Booking Cancellation & Outstanding Refund - Order #304B-RD99-RZG
To: Fork n' Film San Francisco <sanfrancisco@forknfilm.com>

Dear Fork n Film SF Management Team,

I am writing to formally lodge a complaint regarding the cancellation of the Cloudy with a Chance of Meatballs event, which was abruptly canceled just days before launch, and your subsequent failure to process my refund.

This cancellation caused significant disruption beyond the financial aspect. This event was meant to be a special occasion for my family. We made extensive and costly arrangements to accommodate my mother, who traveled all the way from Chicago so we could experience one of our favorite childhood movies together. To have the event canceled at the last minute was incredibly disappointing, but to still be waiting on our money nearly two weeks later is completely unacceptable.

As of today, it has been almost 14 days since the cancellation notice, and I have yet to receive the refund or any update regarding its status.

Please process the full refund to my original form of payment immediately. I expect a prompt confirmation email containing the refund receipt within the next 24 to 48 hours. If I do not receive confirmation or the funds by then, I will be forced to dispute the charge with my bank and escalate this matter further.

I look forward to your immediate attention to this issue.

Sincerely,

Jacob Virges

Jacobvirges@gmail.com

650-300-9865