SuperTix

New Contact Form Submission

Purpose: Complaint

Name	Millie Ortiz-Cruz
Email	ltmendoza@aol.com
Booking ref	300V58LJ83P1P
Show date	2026-05-23
City	New York
Marketing opt-in	— No
Message	First of all the venue was not suitable for this type of event. We had to wear headphones. But you could hear all the noise going on around us. Didnt help that there was a knicks game. Which made the place louder. At one point the movie cut off and we were watching a hockey game. Not cool. The movie cut off a second time and screen just went blank. The food was not great. My lava cake at the end was burnt. For the price we paid i expected better. Heard such great things about this event. Did not live up to expectations. Xgolf not the best place to watch a movie. Even with headphones. Very rowdy group.

Reply directly to this email to respond to Millie Ortiz-Cruz.

Hi Millie,

Thank you for reaching out and sharing your detailed feedback with us.

First and foremost, please accept our sincere apologies that your experience at our New York venue did not live up to expectations. We are so incredibly sorry to hear about the disruptions with the audio, the technical issues with the movie cutting off, and that the food and dessert did not meet the high standards we strive for.

We want every guest to have an immersive and magical experience, and it is clear we fell short during your visit. We truly appreciate you bringing these specific issues regarding the audio interference, screen glitches, and meal quality to our attention.

Please rest assured that we are taking your notes seriously and will make the necessary changes with our team and venue partners so this does not happen again in the future.

Thank you again for your time and for helping us improve.

Warm regards,

Sam

Customer Support

On Sun, May 24, 2026 at 10:45 AM Fork n' Film <hello@mail.forknfilm.com> wrote:

New Contact Form Submission

Purpose: Complaint

Name Millie Ortiz-Cruz

Email ltmendoza@aol.com

Booking ref 300V58LJ83P1P

Show date 2026-05-23

City New York

Marketing opt-in — No

Message First of all the venue was not suitable for this type of event. We had to wear headphones. But you could hear all the noise going on around us. Didnt help that there was a knicks game. Which made the place louder. At one point the movie cut off and we were watching a hockey game. Not cool. The movie cut off a second time and screen just went blank. The food was not great. My lava cake at the end was burnt. For the price we paid i expected better. Heard such great things about this event. Did not live up to expectations. Xgolf not the best place to watch a movie. Even with headphones. Very rowdy group.

Reply directly to this email to respond to Millie Ortiz-Cruz.

Admin Panel

Contact (Complaint): Millie Ortiz-Cruz

New Contact Form Submission

New Contact Form Submission

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