SuperTix

Here we go again. Alex reaches out and now this is my 3rd email. My first two emails have gone unanswered.

Please refund me my $819... for an unprofessional, unresponsive, company! I have been emailing you since 27 April.

Craig

---------- Forwarded message ---------
From: Craig Hall <craighall1028@gmail.com>
Date: Thu, Jun 4, 2026 at 7:45 AM
Subject: Re: 🚨 URGENT — Contact (Reschedule / change date): Craig Hall
To: Fork Film <losangeles@forknfilm.com>

Alex, I am hoping to hear from you via phone call today. I am looking for a full refund for this event. I will not reschedule.

- Bought tickets on 16 April for event on 30 May. For my wife's birthday. Me, Wife and 2 sons ($819)

- On 26 April, it was discovered that my son had prom same night.

- On 27 April, I started reaching out to your company for a date change.

- For 33 days, I repeatedly emailed, filled out several contact forms, posted Direct Message on instagram.

-- After all my communication, ZERO response from ForknFilm.

- Finally, out of desperation, I drove to site on my wife's birthday just to talk to someone from your company.

- I met Liz, the event manager, on site and explained the madness of the last 33 days.

- I gave her my biz card with cell phone # on it.

- I got her name and cell phone number.

- Liz promised to reach out to owners to see about getting a full refund.

- Liz has never reached out to me since our meeting.

- I texted Liz twice and called her twice and still ZERO response.

Put yourself in my shoes. After all this drama and ghosting by F&F, would you continue to do business with such a company?

Please send me a refund in full for the $819.

I hope, for the survival of your company, that you can figure out how to communicate timely with clients.

So disappointing and disrespectful. Not to mention for a very expensive event!!

Please respond and please credit my credit card.

Hope to get a call from you.

Craig

On Wed, Jun 3, 2026 at 1:00 PM Fork Film <losangeles@forknfilm.com> wrote:

Hi Craig,

I sincerely apologize for the delay in getting back to you and for the frustration this has caused. We are managing a high volume of inquiries right now.

I also truly apologize that you felt it necessary to go to the venue to speak with us. We want to make this right, so please let us know if you would still prefer to reschedule your reservation?

Warmly,
Alex

On Tue, May 26, 2026 at 7:51 AM Fork n' Film <hello@mail.forknfilm.com> wrote:

🚨 URGENT — New Contact Form Submission

Purpose: Reschedule / change date

Name Craig Hall

Email craighall1028@gmail.com

Phone 6185816637

Booking ref 0000000000

Show date 2026-05-30

City Los Angeles

Marketing opt-in — No

Message Still no response from anyone! I plan on heading to the venue on 30th to discuss with your team at event. A conversation that will not be pleasant for me or your team. I guess this is the only way to simply change a date with your company. trust me, you and your team are not going to walk away with over $800 of our money.

Reply directly to this email to respond to Craig Hall.

Name	Craig Hall
Email	craighall1028@gmail.com
Phone	6185816637
Booking ref	0000000000
Show date	2026-05-30
City	Los Angeles
Marketing opt-in	— No
Message	Still no response from anyone! I plan on heading to the venue on 30th to discuss with your team at event. A conversation that will not be pleasant for me or your team. I guess this is the only way to simply change a date with your company. trust me, you and your team are not going to walk away with over $800 of our money.