Ticket refund

Dear Austen,

We want to sincerely thank you for your continued patience as we complete your refund. We know it’s been a longer wait than anyone anticipated, and we’re truly sorry for that.

Our team is still processing refunds in the order they were received, and yours is among the next to be finalized. As soon as it’s complete, you’ll receive your refund confirmation and receipt.

We truly appreciate your understanding and hope to have the opportunity to host you again soon.

Warm regards,
Alex

Hi Austen,

I’m really sorry that this has dragged on for so long. You’ve been incredibly patient, and it makes complete sense that you’d want clarity. I hear your frustration, and it’s completely valid.

I know it feels like it should be as simple as clicking a button, but the refund process on our end goes through several internal steps before the transaction can actually be released. That doesn’t make the delay any less frustrating, and I’m truly sorry it has taken this long, especially after you’ve already reached out multiple times.

I also want to share that we are a very small team managing a high volume of requests, but we are working as quickly and carefully as possible to make sure every refund, including yours, is completed properly. Our team is fully focused on moving things along so you can have your refund soon.

You’ll hear from us again as soon as your refund is complete, along with a copy of your refund receipt for your records.

Thank you again, from the bottom of our hearts, for your patience, understanding, and kindness. We truly appreciate it.

Warmly,
Alex