Re: Event Postponed: Fork n' Film



Hello Elizabeth,

Thank you for your patience.

We will issue refunds for each of your purchases as requested. All refunds will be returned to the original method of payment. If you paid by credit card, the refund will be issued back to your card. If you used a third-party payment provider, the refund will be sent to that account, and they will process it according to their policies.

Please let us know if you have any questions, we’re happy to help.

Warmly,

Esperanza

On Mon, Apr 6, 2026 at 7:55 AM Elizabeth Moore <lizzilullibi@icloud.com> wrote:

I bought tickets to two different shows.

Both canceled multiple times. 

Elizabeth Moore

Steven Cummins 

How does the refund work for those ? I did payment plans and different cards etc. 

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Sent from my iPhone

On Apr 3, 2026, at 11:21 AM, Fork Film <portland@forknfilm.com> wrote:



Hello Elizabeth,

Thank you for your email and your patience. We sincerely apologize for the cancellations and the inconvenience caused to you. We completely understand and will provide a full refund. Once processed, we'll email you a copy of your refund receipt. We appreciate your patience while we resolve this for you. 

We are very sorry and hope to host you at Fork n' Film in the future for a much smoother experience.

Warmest Regards,

Esperanza

On Thu, Apr 2, 2026 at 10:56 AM Elizabeth Moore <lizzilullibi@icloud.com> wrote:



Thanks for the update. I’d like to refund my tickets. This is the 4th cancellation since buying our original bookings back in October, and I’ve requested time off work twice now for shows that have been cancelled. I’ve lost a good amount of money and would just appreciate a refund at this point please. 

Thank you. 

This screenshot is the original tickets we paid for.

Two tickets under Elizabeth Moore and Steven Cummins 

Sent from my iPhone

On Apr 2, 2026, at 10:45 AM, Fork n' Film Portland <portland@forknfilm.com> wrote:



Dear Fork n' Film guests, We are truly so sorry to share that all Fork n’ Film show scheduled from April 10 - April 12 has been postponed. Due to unforeseen operational circumstances, we are unable to deliver the Fork n’ Film experience at the level of quality our guests deserve this wee‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

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Event Postponed Dear Fork n' Film guests, We are truly so sorry to share that all Fork n’ Film show scheduled from April 10 - April 12 has been postponed. Due to unforeseen operational circumstances, we are unable to deliver the Fork n’ Film experience at the level of quality our guests deserve this weekend. Rather than compromise the experience, we made the difficult decision to postpone these shows.   We know many of you have been looking forward to this night and we genuinely hate having to disrupt those plans. Please know this decision was not made lightly, and we deeply appreciate your patience and understanding.   To make this right, we’re inviting you to reschedule your tickets to any show starting in May. When you join us we’ll also include:   A complimentary welcome cocktail when you arrive Preferred seating A 10% discount code for a future Fork n’ Film experience (Code: POSTPONEDPDX10)   How to Reschedule 1. Click the private reschedule page below Reschedule: https://www.forknfilm.com/reschedules Password: FNFReschedules   2. Choose a new date & movie We have an amazing selection of fun films and menus! Pick whichever show works best for you.   3. Add your tickets to your cart   4. Enter your unique discount code at checkout Your discount code = the full name used when purchasing your tickets (ex - JOHNSMITH or JOHNROBERTSMITH) Your code will apply to the exact number of tickets under your original reservation.   Important Tips The code works one time only Check your original receipt to confirm which name was used at purchase If you purchased 5 or more tickets, you will have two codes (ex - JOHNSMITH and JOHNSMITH1)   Again, we are truly sorry for the inconvenience and appreciate your support more than you know. We’re looking forward to welcoming you back soon for a very special Fork n’ Film night.   Warmly, The Fork n’ Film Team 🍿🥂       Prefer a Refund? If you would rather receive a refund, simply email portland@forknfilm.com and we will process it for you.   Please note that refunds may take some time to complete, so rescheduling is the fastest way to secure your seats at a future show.

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