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Re: We are so sorry: your Ratatouille on Saturday, June 6, 2026 has been cancelled

trentinhurs10@gmail.com · landed in newyork@forknfilm.com

3 messages
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  • trentinhurs10@gmail.comto newyork@forknfilm.comInbound
    6/2/2026, 5:37:33 PM

    Re: We are so sorry: your Ratatouille on Saturday, June 6, 2026 has been cancelled

    Hi,

    I will need this refunded directly to my original payment method please. We were visiting New York and that was our last day. 

    On Tue, Jun 2, 2026, 1:22 PM Fork n' Film <hello@mail.forknfilm.com> wrote:

    Hi Trentin,

    We are so sorry. Ratatouille on Saturday, June 6, 2026 at 1:30 PM in New York has been cancelled, and we know that is genuinely disappointing, especially if you had plans built around the night.

    To make this right, we have set aside a credit for you that covers the full value of your booking, locked to your email address.

    Your credit
    Code: FNF-CR-PP4HMZ
    Value: $446.37
    Valid through: June 2, 2027
    Single use, locked to this email.

    How to rebook in three steps
    1. Browse upcoming shows in New York: forknfilm.com/new-york
    2. Pick the date that works and add tickets to your cart.
    3. At checkout, paste the code above into the promo field. It will discount your order by $446.37, up to the full total.

    Open dates in your city:
    Sun, Jun 7, 1:30 PM (42 seats left)
    Fri, Jun 12, 6:30 PM (2 seats left)
    Sun, Jun 14, 1:30 PM (28 seats left)
    Sun, Jun 14, 6:30 PM (30 seats left)
    Sat, Jun 20, 6:30 PM (21 seats left)

    If you have any questions, hit reply and a member of our team will get back to you.

    Sorry again,
    The Fork n' Film team

  • newyork@forknfilm.comto Trentin Hursey <trentinhurs10@gmail.com>Inbound
    6/4/2026, 8:54:53 PM

    Re: We are so sorry: your Ratatouille on Saturday, June 6, 2026 has been cancelled

    Hi Trentin,

    Thank you for getting in touch with us! I completely understand your situation. Since you were visiting New York and that was the final day of your trip, a direct refund to your original payment method is definitely the right way to go.

    I’ve just gone ahead and started the refund process for you. It usually takes about 3 to 5 business days to reflect on your statement depending on your bank, and we will follow up with you as soon as it is fully processed on our end.

    We are so incredibly sorry that this cancellation put a dampener on your time in the city, but we truly appreciate your warmth and understanding. If there’s anything else we can do for you in the meantime, please let us know.

    Safe travels home, and we really hope to welcome you to a show the next time you visit New York!


    On Tue, Jun 2, 2026 at 12:37 PM Trentin Hursey <trentinhurs10@gmail.com> wrote:
    Hi,

    I will need this refunded directly to my original payment method please. We were visiting New York and that was our last day. 

    On Tue, Jun 2, 2026, 1:22 PM Fork n' Film <hello@mail.forknfilm.com> wrote:

    Hi Trentin,

    We are so sorry. Ratatouille on Saturday, June 6, 2026 at 1:30 PM in New York has been cancelled, and we know that is genuinely disappointing, especially if you had plans built around the night.

    To make this right, we have set aside a credit for you that covers the full value of your booking, locked to your email address.

    Your credit
    Code: FNF-CR-PP4HMZ
    Value: $446.37
    Valid through: June 2, 2027
    Single use, locked to this email.

    How to rebook in three steps
    1. Browse upcoming shows in New York: forknfilm.com/new-york
    2. Pick the date that works and add tickets to your cart.
    3. At checkout, paste the code above into the promo field. It will discount your order by $446.37, up to the full total.

    Open dates in your city:
    Sun, Jun 7, 1:30 PM (42 seats left)
    Fri, Jun 12, 6:30 PM (2 seats left)
    Sun, Jun 14, 1:30 PM (28 seats left)
    Sun, Jun 14, 6:30 PM (30 seats left)
    Sat, Jun 20, 6:30 PM (21 seats left)

    If you have any questions, hit reply and a member of our team will get back to you.

    Sorry again,
    The Fork n' Film team

  • newyork@forknfilm.comto Trentin Hursey <trentinhurs10@gmail.com>Reply (operator)
    6/4/2026, 8:55:18 PM

    Re: We are so sorry: your Ratatouille on Saturday, June 6, 2026 has been cancelled

    Hi Trentin,

    Thank you for getting in touch with us! I completely understand your situation. Since you were visiting New York and that was the final day of your trip, a direct refund to your original payment method is definitely the right way to go.

    I’ve just gone ahead and started the refund process for you. It usually takes about 3 to 5 business days to reflect on your statement depending on your bank, and we will follow up with you as soon as it is fully processed on our end.

    We are so incredibly sorry that this cancellation put a dampener on your time in the city, but we truly appreciate your warmth and understanding. If there’s anything else we can do for you in the meantime, please let us know.

    Safe travels home, and we really hope to welcome you to a show the next time you visit New York!

    Warm regards,
    Sam
    Customer Support

    On Tue, Jun 2, 2026 at 12:37 PM Trentin Hursey <trentinhurs10@gmail.com> wrote:
    Hi,

    I will need this refunded directly to my original payment method please. We were visiting New York and that was our last day. 

    On Tue, Jun 2, 2026, 1:22 PM Fork n' Film <hello@mail.forknfilm.com> wrote:

    Hi Trentin,

    We are so sorry. Ratatouille on Saturday, June 6, 2026 at 1:30 PM in New York has been cancelled, and we know that is genuinely disappointing, especially if you had plans built around the night.

    To make this right, we have set aside a credit for you that covers the full value of your booking, locked to your email address.

    Your credit
    Code: FNF-CR-PP4HMZ
    Value: $446.37
    Valid through: June 2, 2027
    Single use, locked to this email.

    How to rebook in three steps
    1. Browse upcoming shows in New York: forknfilm.com/new-york
    2. Pick the date that works and add tickets to your cart.
    3. At checkout, paste the code above into the promo field. It will discount your order by $446.37, up to the full total.

    Open dates in your city:
    Sun, Jun 7, 1:30 PM (42 seats left)
    Fri, Jun 12, 6:30 PM (2 seats left)
    Sun, Jun 14, 1:30 PM (28 seats left)
    Sun, Jun 14, 6:30 PM (30 seats left)
    Sat, Jun 20, 6:30 PM (21 seats left)

    If you have any questions, hit reply and a member of our team will get back to you.

    Sorry again,
    The Fork n' Film team

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