Refund
sandy73188@yahoo.com · landed in info@forknfilm.com
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- sandy73188@yahoo.comto Forknfilm Info <info@forknfilm.com>Inbound6/2/2026, 11:04:04 PM
Refund
I need assistance resolving the following 2 issues that have come up.Issue 1Last year, we had an event, but unfortunately, we were unable to attend due to a family emergency. We are caregivers to a family member with dementia. We purchased VIP tickets to see Lady and the Tramp and want to get our money back. I reached out to your customer service team, and they were really nice and provided a code I could use later (valued at $553.48). The code didn't have an expiration date. I recently tried to use the code to purchase a ticket, but it wasn't accepted. I tried just to purchase the tickets, but that didn't work ($199.99 per ticket). I was trying to use the full amount by adding extras and upgrades such as the Birthday Package, Unlimited popcorn, and a bottle of prosecco. W We were trying to book Ratatouille for January 15, 2026. I checked, and that date is no longer visible on your website. I emailed your customer service team and haven't heard back yet. Can you please help me book this movie, or can I get a refund?Issue 2I had tickets to see Lilo and Stitch on May 23 at 1:00 PM. I got an email saying the event was canceled and that I should follow the steps to reschedule. Send multiple emails, and I want to follow up on the email I sent on May 21 regarding a refund or reschedule. Can I get a refund? If that's possible. The events are too far in the future or conflict with other things on my schedule, if that's not a Beast on Feb 5 or 6.It would be nice if I could talk to a live person. (805) 827-5034Thank you,Sandra Mendoza - sandy73188@yahoo.comto "info@forknfilm.com" <info@forknfilm.com>, Fork Film <losangeles@forknfilm.com>, "portland@forknfilm.com" <portland@forknfilm.com>Inbound6/10/2026, 9:18:23 PM
Refund
Hello,It has been weeks since I have not heard back. I have tried multiple emails and have not received a response, and I have also used your contact me page on your website. See the email below, that's one of many.Thank you,
Sandra Mendoza----- Forwarded Message -----From: Sandra Mendoza <sandy73188@yahoo.com>To: Forknfilm Info <info@forknfilm.com>Sent: Tuesday, June 2, 2026 at 04:04:04 PM PDTSubject: RefundI need assistance resolving the following 2 issues that have come up.Issue 1Last year, we had an event, but unfortunately, we were unable to attend due to a family emergency. We are caregivers to a family member with dementia. We purchased VIP tickets to see Lady and the Tramp and want to get our money back. I reached out to your customer service team, and they were really nice and provided a code I could use later (valued at $553.48). The code didn't have an expiration date. I recently tried to use the code to purchase a ticket, but it wasn't accepted. I tried just to purchase the tickets, but that didn't work ($199.99 per ticket). I was trying to use the full amount by adding extras and upgrades such as the Birthday Package, Unlimited popcorn, and a bottle of prosecco. W We were trying to book Ratatouille for January 15, 2026. I checked, and that date is no longer visible on your website. I emailed your customer service team and haven't heard back yet. Can you please help me book this movie, or can I get a refund?Issue 2I had tickets to see Lilo and Stitch on May 23 at 1:00 PM. I got an email saying the event was canceled and that I should follow the steps to reschedule. Send multiple emails, and I want to follow up on the email I sent on May 21 regarding a refund or reschedule. Can I get a refund? If that's possible. The events are too far in the future or conflict with other things on my schedule, if that's not a Beast on Feb 5 or 6.It would be nice if I could talk to a live person. (805) 827-5034Thank you,Sandra Mendoza
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