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Re: We are so sorry: your Ratatouille on Saturday, June 6, 2026 has been cancelled

nyasialawson13@gmail.com · landed in newyork@forknfilm.com

3 messages
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  • nyasialawson13@gmail.comto newyork@forknfilm.comInbound
    6/3/2026, 1:02:44 AM

    Re: We are so sorry: your Ratatouille on Saturday, June 6, 2026 has been cancelled

    Hello, I didn’t receive a password to log in a rebook just the code I can use
    Sent from my iPhone

    On Jun 2, 2026, at 1:22 PM, Fork n' Film <hello@mail.forknfilm.com> wrote:

    

    Hi Nyasia,

    We are so sorry. Ratatouille on Saturday, June 6, 2026 at 1:30 PM in New York has been cancelled, and we know that is genuinely disappointing, especially if you had plans built around the night.

    To make this right, we have set aside a credit for you that covers the full value of your booking, locked to your email address.

    Your credit
    Code: FNF-CR-27MZJK
    Value: $485.56
    Valid through: June 2, 2027
    Single use, locked to this email.

    How to rebook in three steps
    1. Browse upcoming shows in New York: forknfilm.com/new-york
    2. Pick the date that works and add tickets to your cart.
    3. At checkout, paste the code above into the promo field. It will discount your order by $485.56, up to the full total.

    Open dates in your city:
    Sun, Jun 7, 1:30 PM (42 seats left)
    Fri, Jun 12, 6:30 PM (2 seats left)
    Sun, Jun 14, 1:30 PM (28 seats left)
    Sun, Jun 14, 6:30 PM (30 seats left)
    Sat, Jun 20, 6:30 PM (21 seats left)

    If you have any questions, hit reply and a member of our team will get back to you.

    Sorry again,
    The Fork n' Film team

  • nyasialawson13@gmail.comto newyork@forknfilm.comInbound
    6/3/2026, 1:10:51 AM

    Re: We are so sorry: your Ratatouille on Saturday, June 6, 2026 has been cancelled

    When trying to rebook it only shows me Los A dates I need dates for New York. I can’t use the code as a promo code it’s making me go to the rebooking website to rebook. 
    Sent from my iPhone
    
    > On Jun 2, 2026, at 1:22 PM, Fork n' Film <hello@mail.forknfilm.com> wrote:
    > 
    > FNF-CR-27MZJK
    
  • newyork@forknfilm.comto Nyasia Lawson <nyasialawson13@gmail.com>Reply (operator)
    6/4/2026, 8:50:48 PM

    Re: We are so sorry: your Ratatouille on Saturday, June 6, 2026 has been cancelled

    Hi Nyasia,

    Thank you for reaching out, and I am so incredibly sorry for the cancellation of your show and for our delay in getting back to you!

    I completely understand how frustrating it is to run into a password barrier when you're just trying to reschedule. To make things as easy as possible, I have attached a direct link below for you to rebook your tickets without any password trouble:

    Click here to rebook!

    Thank you so much for your patience with us. If you run into any other issues at all while rebooking, please just let us know - we are more than happy to help!

    Warm regards,
    Sam
    Customer Support

    On Tue, Jun 2, 2026 at 8:11 PM Nyasia Lawson <nyasialawson13@gmail.com> wrote:
    When trying to rebook it only shows me Los A dates I need dates for New York. I can’t use the code as a promo code it’s making me go to the rebooking website to rebook.
    Sent from my iPhone

    > On Jun 2, 2026, at 1:22 PM, Fork n' Film <hello@mail.forknfilm.com> wrote:
    >
    > FNF-CR-27MZJK
    DeliveredOpenedClicked

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