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Important Update Regarding Your Fork n' Film Reservation

newyork@forknfilm.com · landed in newyork@forknfilm.com

4 messages
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  • newyork@forknfilm.comto newyork@forknfilm.comInbound
    6/4/2026, 9:23:58 PM

    Important Update Regarding Your Fork n' Film Reservation

    Hello,

    We're reaching out to share an important update regarding your upcoming Fork n' Film reservation. The show on June 13th at 1:30PM has been canceled . We sincerely apologize for this change and any inconvenience it may cause.

    To ensure you can still enjoy the experience on the same weekend, we've already rebooked your reservation for the next available showtime.

    Please note that your event will now take place on June 14th at 1:30 PM. Your reservation has been automatically transferred to the new event time, and no further action is required on your part.

    Thank you for your understanding and flexibility. We look forward to welcoming you and providing a memorable experience.

    Please reply to this email at your earliest convenience to confirm you received this update and will attend the new showtime.

    If this change does not work for you or if you have any questions or concerns, please don't hesitate to reach out. We're always happy to help.

    We look forward to seeing you soon!

    Warmly,
    Esperanza
    Customer Support Manager
  • newyork@forknfilm.comto Astrid Elias <astrid.elias2002@gmail.com>Reply (operator)
    6/4/2026, 9:25:39 PM

    Important Update Regarding Your Fork n' Film Reservation

    Hello,

    We're reaching out to share an important update regarding your upcoming Fork n' Film reservation. The show on June 13th at 1:30PM has been canceled . We sincerely apologize for this change and any inconvenience it may cause.

    To ensure you can still enjoy the experience on the same weekend, we've already rebooked your reservation for the next available showtime.

    Please note that your event will now take place on June 14th at 1:30 PM. Your reservation has been automatically transferred to the new event time, and no further action is required on your part.

    Thank you for your understanding and flexibility. We look forward to welcoming you and providing a memorable experience.

    Please reply to this email at your earliest convenience to confirm you received this update and will attend the new showtime.

    If this change does not work for you or if you have any questions or concerns, please don't hesitate to reach out. We're always happy to help.

    We look forward to seeing you soon!

    Warmly,
    Esperanza
    Customer Support Manager
    DeliveredOpenedClicked
  • astrid.elias2002@gmail.comto Fork Film <newyork@forknfilm.com>Inbound
    6/7/2026, 10:40:50 PM

    Re: Important Update Regarding Your Fork n' Film Reservation

    Hey I Wanted To Know Am I Still Going To Be Receiving A Refund For This Even Since It The Second Event That Has Been Cancelled On Me And Before I was Offered A Complimentary bottle But Now It’s Like It’s Been Back To Back And If Im Not Getting Anything for the inconvenience I’d like a full refund of my four tickets or maybe a free show in addition to the show we have already booked and been rescheduled 💯 Since this would be our 4th time visiting fork and film and we are loyal customers to your company or to these types of events and it’s our 2nd time being told our show is cancelled 

    El jueves, 4 de junio de 2026, Fork Film<newyork@forknfilm.com> escribió:
    Hello,

    We're reaching out to share an important update regarding your upcoming Fork n' Film reservation. The show on June 13th at 1:30PM has been canceled . We sincerely apologize for this change and any inconvenience it may cause.

    To ensure you can still enjoy the experience on the same weekend, we've already rebooked your reservation for the next available showtime.

    Please note that your event will now take place on June 14th at 1:30 PM. Your reservation has been automatically transferred to the new event time, and no further action is required on your part.

    Thank you for your understanding and flexibility. We look forward to welcoming you and providing a memorable experience.

    Please reply to this email at your earliest convenience to confirm you received this update and will attend the new showtime.

    If this change does not work for you or if you have any questions or concerns, please don't hesitate to reach out. We're always happy to help.

    We look forward to seeing you soon!

    Warmly,
    Esperanza
    Customer Support Manager
  • newyork@forknfilm.comto Astrid Elias <astrid.elias2002@gmail.com>Reply (operator)
    6/8/2026, 7:49:30 PM

    Re: Important Update Regarding Your Fork n' Film Reservation

    Hello Astrid,

    Thank you for reaching out and for sharing your concerns with us.

    First and foremost, we sincerely apologize for the change to your reservation and for the frustration this has caused. We completely understand your disappointment, especially given that this is the second time you've been affected by a schedule change. We also recognize and appreciate your loyalty as a returning guest. Having attended multiple Fork n' Film experiences, your support truly means a great deal to us.

    We understand that the updated showtime does not work for your schedule and that you would prefer a refund. We are happy to accommodate a full refund for all four tickets associated with your reservation.

    While we are unable to provide complimentary tickets at this time, we would be happy to offer an alternative option if you're interested in attending a future event. Instead of a refund, we can provide a coupon code for the full value of your purchase, which can be used toward a future Fork n' Film experience at a date and time that works best for you.

    If you would prefer the refund, please let us know and we'll be happy to proceed. Once processed, we'll send you a confirmation along with your refund receipt. Please note that refunds are currently taking longer than usual to complete, and we appreciate your patience and understanding.

    Again, we are truly sorry for the inconvenience and appreciate your continued support. We hope to have the opportunity to welcome you back to a future event.

    We look forward to hearing from you soon.

    Warmly,
    Esperanza
    Customer Support Manager
    Fork n' Film

    On Sun, Jun 7, 2026 at 3:40 PM Astrid Elias <astrid.elias2002@gmail.com> wrote:
    Hey I Wanted To Know Am I Still Going To Be Receiving A Refund For This Even Since It The Second Event That Has Been Cancelled On Me And Before I was Offered A Complimentary bottle But Now It’s Like It’s Been Back To Back And If Im Not Getting Anything for the inconvenience I’d like a full refund of my four tickets or maybe a free show in addition to the show we have already booked and been rescheduled 💯 Since this would be our 4th time visiting fork and film and we are loyal customers to your company or to these types of events and it’s our 2nd time being told our show is cancelled 

    El jueves, 4 de junio de 2026, Fork Film<newyork@forknfilm.com> escribió:
    Hello,

    We're reaching out to share an important update regarding your upcoming Fork n' Film reservation. The show on June 13th at 1:30PM has been canceled . We sincerely apologize for this change and any inconvenience it may cause.

    To ensure you can still enjoy the experience on the same weekend, we've already rebooked your reservation for the next available showtime.

    Please note that your event will now take place on June 14th at 1:30 PM. Your reservation has been automatically transferred to the new event time, and no further action is required on your part.

    Thank you for your understanding and flexibility. We look forward to welcoming you and providing a memorable experience.

    Please reply to this email at your earliest convenience to confirm you received this update and will attend the new showtime.

    If this change does not work for you or if you have any questions or concerns, please don't hesitate to reach out. We're always happy to help.

    We look forward to seeing you soon!

    Warmly,
    Esperanza
    Customer Support Manager
    DeliveredOpenedClicked

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