Re: Ticket rescheduling/ Refund request

Hello Kyla,

Thank you so much for your patience.

We wanted to let you know that we’re currently experiencing a technical issue affecting the rescheduling process. We completely understand how frustrating this is, and we are truly sorry for the inconvenience.

Our IT team is actively working to resolve this as quickly as possible. Please rest assured that your credit/code remains valid, and we will make sure you’re able to use it once everything is back up and running.

As soon as the issue is resolved, we will reach out right away with clear next steps so you can successfully reschedule your experience.

We truly appreciate your patience and understanding, and we’re so sorry again for the disruption. We’re looking forward to getting you booked for a show you’ll love.

Warm regards,
Esperanza

On Mon, May 4, 2026 at 12:25 PM KH <kylahardmon@gmail.com> wrote:

Hello,

I was trying to reschedule our tickets (3) for June 13 at 1:30 for a chance of meatballs, but my name code isn't working. It was booked under Kyla Hardmon.

Thank you,

Kyla Hardmon

313-221-3444