SuperTix

Hello,

Im reaching out because i was supposed to attend a Fork N Film event on March 15th, 2026 in Sam Francisco.

Unfortunately it was cancelled amd I requested a refund. This was 3.15.26, today is 6.08.26 and I have yet to receive my refund.

I've been in contact with the Sna Francisco contact (cc'd on this email) and they keep giving me the run around. Mentioning that it takes a while to process refunds due to their small team.

It's has been nearly months and no refund should take that long. The latest communication was on May 14th

"Hi Jackie,

Thank you for touching base. Please accept my sincerest apologies for the delay. I am truly sorry that this experience has left you feeling disappointed in us, as that is the last thing we want for our guests.

I am checking in with our billing department right now to get a definitive update on your status and ensure this is pushed through immediately.

I value your support and your understanding regarding the initial cancellation, and I’m committed to getting this sorted out for you so we can regain your trust. I will follow up with you as soon as I have that update from billing.

Warm regards,

Sam

Customer Support"

I am beyond frustrated and disappointed in the lack of customer service. I will never purchase another ticket from Fork N Film.

What is going to be done regarding my refund?

Best,

Jackie

Jacqueline Rouse (She/Her)

Digital Shelf Syndication Lead, Kenvue

University of California, Berkeley Alumni '17

jackieimani@gmail.com

510-875-5244

Admin Panel

URGENT - Refund from 3.15.26

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