Refund/ Is this scam?

Dear Robbin,

Please accept our sincere apologies for the delay in responding to your emails since March. We are currently managing a high volume of inquiries, and I truly appreciate your patience.

I understand your frustration regarding the tickets for your family outing. All movies currently available for rescheduling can be found through the reschedule link that was sent to you along with the original cancellation notice. While the current list reflects what is available for rebooking now, we may add more movies and dates in the future.

If you have any difficulty accessing that link or would still prefer to discuss a refund for your 5 tickets, please let us know so we can assist you further.

Warmly,
Alex