Urgent-Refund Request for VIP Tickets

Hi Alex,

Thank you for your previous update.

I understand that refunds are being processed in order; however, as it has been some time, I would appreciate if you could provide a more specific estimated timeframe for when my refund will be completed.

If possible, please also let me know whether there are any outstanding issues or information needed from my side to help expedite the process.

Thank you for your attention to this matter. I look forward to your reply.

Best regards,

Catherin

On Thu, Apr 9, 2026 at 12:37 Fork Film <losangeles@forknfilm.com> wrote:

Hi Catherine,

Refunds are being processed in the order they were received, but the process is taking longer than expected. We understand that waiting isn’t ideal, and we truly appreciate your patience as we work through this.

While I can’t give you an exact date just yet, please know it’s a top priority for us and we are working on it. Once your refund has been processed, we’ll follow up with an update and a copy of your refund receipt. If you have any questions in the meantime, please don’t hesitate to reach out, we’re happy to help!

Warmly,

Alex

On Tue, Apr 7, 2026 at 1:58 PM Yexi Wu <yexiwu0307@gmail.com> wrote:

Hi Sam,

Thanks for confirming this. Do you have an estimate on how long the refund process usually takes?

Best,

On Mon, Apr 6, 2026 at 13:41 Fork Film <losangeles@forknfilm.com> wrote:

Hi Catherine,

Thank you so much for reaching out. We completely understand that plans change, especially when event details are shifted, and we truly appreciate your patience and understanding throughout this process.

Please rest assured that we will get this refund processed for you. We have everything we need to begin locating your VIP order, and we will get to work on this at our earliest convenience.

We will follow up with you shortly as soon as the refund has been completed to provide you with confirmation.

We hope to have the pleasure of hosting you at a future event when the timing is better!

Warm regards,

Sam

Customer Support

On Thu, Apr 2, 2026 at 5:04 PM Yexi Wu <yexiwu0307@gmail.com> wrote:

Dear Fork n’ Film Team,

Thank you for your recent update regarding the rescheduled event.

However, I would still like to request a refund for my original booking. Due to the postponement and the uncertainty earlier regarding the event details, I am no longer able to attend.

I purchased two VIP tickets, and I would appreciate your assistance in locating my order. Please let me know what information you need from me (such as the name used for the booking or payment details).

I kindly ask that the refund be processed at your earliest convenience, and I would appreciate confirmation once it has been completed.

Thank you for your understanding.

Best regards,
Catherine Wu