Important: Showtime Change for Your Fork n' Film Reservation

Hello Jennifer,

We're reaching out to share an important update regarding your upcoming Fork n' Film reservation. Unfortunately, due to a venue scheduling issue, we are no longer able to host your event on June 19th. We sincerely apologize for any inconvenience this may cause.

To ensure you can still enjoy the experience that same weekend, we've already rebooked your reservation for the next available show.

Please note that your event has been moved to June 20th at 1:30 PM. Your reservation has been automatically transferred to the new event date and time, and no further action is required on your part.

Thank you for your understanding and flexibility. We look forward to welcoming you and providing a memorable experience.

Please reply to this email at your earliest convenience to confirm that you received this update and will be attending the new showtime.

If this change does not work for you, or if you have any questions or concerns, please don't hesitate to reach out. We're always happy to help.

We look forward to seeing you soon!

Warmly
Esperanza
Customer Support Manager

Hello Esperanza: 

Thank you for reaching out. My daughter was diagnosed with a rare children’s cancer in 2023 and was granted a wish from the Make-a-Wish foundation. She chose the Fork n Film festival as her wish and is super excited for this weekend. The Make-a-wish team has been coordinating everything on our behalf and I’ve copied Suzette as she’s been our point of contact from Make-a-Wish. The Make-a-Wish team purchased tickets for the Friday evening, June 19 showing. Then I received a notice that this event had been cancelled. Make a wish reached out but was having trouble reaching someone. Then I received a confirmation email for the Sunday June 21 event.

Last week I received another confirmation email for the Saturday June 20 matinee. The make a wish team reached out again. Then over the weekend I received an email saying the Friday night June 19 show location would be confirmed soon. Then today, I received the email below from you referencing the Saturday evening jun 20 showing. We cannot make that day and time, but are excited to attend. We prefer Sunday evening and could also make the Saturday matinee. Would you please let me know which of those works for you? 

My best, 

Jen  

On Tue, Jun 16, 2026 at 3:40 PM Fork Film <newyork@forknfilm.com> wrote:

Hello Jennifer,

I hope you're doing well. We're following up regarding our previous email, as we haven't yet heard back from you and want to ensure you're aware of the change to your reservation date.

Please reply to this email to confirm that you'll be able to attend the event on June 20th at 6:30 PM.

If this new date and time no longer work for you, please let us know. We'd be happy to assist with rescheduling your reservation or discuss other available options.

We appreciate your time and look forward to hearing from you soon.

Warmly,
Esperanza
Customer Support Manager
Fork n' Film

On Thu, Jun 11, 2026 at 11:51 AM Fork Film <newyork@forknfilm.com> wrote:

Hello Jennifer,

We're reaching out to share an important update regarding your upcoming Fork n' Film reservation. Unfortunately, due to a venue scheduling issue, we are no longer able to host your event on June 19th. We sincerely apologize for any inconvenience this may cause.

To ensure you can still enjoy the experience that same weekend, we've already rebooked your reservation for the next available show.

Please note that your event has been moved to June 20th at 1:30 PM. Your reservation has been automatically transferred to the new event date and time, and no further action is required on your part.

Thank you for your understanding and flexibility. We look forward to welcoming you and providing a memorable experience.

Please reply to this email at your earliest convenience to confirm that you received this update and will be attending the new showtime.

If this change does not work for you, or if you have any questions or concerns, please don't hesitate to reach out. We're always happy to help.

We look forward to seeing you soon!

Warmly
Esperanza
Customer Support Manager

Hello Esperanza and thank you! The Saturday matinee works great for us. We look forward to it! 

On Thu, Jun 18, 2026 at 3:37 PM Fork Film <newyork@forknfilm.com> wrote:

Hello Jen,

Thank you so much for your email, and please extend our gratitude to Suzette and the Make-A-Wish team as well.

First and foremost, I want to sincerely apologize for all of the confusion and back-and-forth regarding your reservation. I completely understand how frustrating and stressful the multiple emails and conflicting information must have been, especially given the significance of this experience for your daughter and your family.

Some of the emails you received requesting confirmations and reservation details were unfortunately sent automatically and in error. Additionally, I made a mistake in my most recent email regarding the showtime. My sincere apologies for that oversight.

To clarify, the reservation I was referring to is for Saturday, June 20 at 1:30 PM, not 6:30 PM.

We would love to make sure your daughter is able to enjoy her Fork n' Film experience, and we'll do everything we can to make this as seamless as possible. If the Saturday June 20th matinee at 1:30 PM works for your family, please let me know and I'll ensure everything is properly confirmed.

If that time is not convenient, I'd be more than happy to rebook your reservation for another available showtime that better fits your schedule. 

Again, I am truly sorry for the confusion and inconvenience. We are honored to be a part of your daughter's wish experience and look forward to welcoming your family soon.

Warmly,
Esperanza

On Tue, Jun 16, 2026 at 8:02 PM Jennifer Sniderman <jcsniderman@gmail.com> wrote:

Hello Esperanza: 

Thank you for reaching out. My daughter was diagnosed with a rare children’s cancer in 2023 and was granted a wish from the Make-a-Wish foundation. She chose the Fork n Film festival as her wish and is super excited for this weekend. The Make-a-wish team has been coordinating everything on our behalf and I’ve copied Suzette as she’s been our point of contact from Make-a-Wish. The Make-a-Wish team purchased tickets for the Friday evening, June 19 showing. Then I received a notice that this event had been cancelled. Make a wish reached out but was having trouble reaching someone. Then I received a confirmation email for the Sunday June 21 event.

Last week I received another confirmation email for the Saturday June 20 matinee. The make a wish team reached out again. Then over the weekend I received an email saying the Friday night June 19 show location would be confirmed soon. Then today, I received the email below from you referencing the Saturday evening jun 20 showing. We cannot make that day and time, but are excited to attend. We prefer Sunday evening and could also make the Saturday matinee. Would you please let me know which of those works for you? 

My best, 

Jen  

On Tue, Jun 16, 2026 at 3:40 PM Fork Film <newyork@forknfilm.com> wrote:

Hello Jennifer,

I hope you're doing well. We're following up regarding our previous email, as we haven't yet heard back from you and want to ensure you're aware of the change to your reservation date.

Please reply to this email to confirm that you'll be able to attend the event on June 20th at 6:30 PM.

If this new date and time no longer work for you, please let us know. We'd be happy to assist with rescheduling your reservation or discuss other available options.

We appreciate your time and look forward to hearing from you soon.

Warmly,
Esperanza
Customer Support Manager
Fork n' Film

On Thu, Jun 11, 2026 at 11:51 AM Fork Film <newyork@forknfilm.com> wrote:

Hello Jennifer,

We're reaching out to share an important update regarding your upcoming Fork n' Film reservation. Unfortunately, due to a venue scheduling issue, we are no longer able to host your event on June 19th. We sincerely apologize for any inconvenience this may cause.

To ensure you can still enjoy the experience that same weekend, we've already rebooked your reservation for the next available show.

Please note that your event has been moved to June 20th at 1:30 PM. Your reservation has been automatically transferred to the new event date and time, and no further action is required on your part.

Thank you for your understanding and flexibility. We look forward to welcoming you and providing a memorable experience.

Please reply to this email at your earliest convenience to confirm that you received this update and will be attending the new showtime.

If this change does not work for you, or if you have any questions or concerns, please don't hesitate to reach out. We're always happy to help.

We look forward to seeing you soon!

Warmly
Esperanza
Customer Support Manager