Refund



Dear Lisa,

I sincerely apologize for the delay in our response and for the ongoing frustration this situation has caused you. I understand how disappointing it is to have your plans disrupted multiple times, especially when traveling from out of the area.

To ensure I locate your exact transaction and process this refund immediately, could you please confirm the email address used to purchase the tickets? While I see the correspondence under your current email, I want to confirm I am looking at the correct order in our system.

Warmly,
Alex

On Fri, Jun 12, 2026 at 6:40 AM Lisa Hernandez <l_extraa@hotmail.com> wrote:

I have sent an email a few days ago and have not heard back. I want a refund on my tickets for Ratatouille that were purchased last year and have been cancelled twice. I’m extremely disappointed on this whole company. Please refund immediately. They were purchased under Lisa Hernandez.
- Lisa Hernandez
Sent from my iPhone