Missing refund

Missing refund

Hello,

This is my third time reaching out about my missing refund. My wife and I purchased two tickets back in September for a showing in November at the Portland location (2ZDV-FZXN-P3S). Ten days before the show they canceled it completely. We gave the benefit of the doubt and asked to reschedule the show for a different one in March (2ZTG-LSTS-6QQ). This showing was also canceled four days before the showing. At this point we requested a refund. That was three months ago now! When will we be getting our refund. It does appear that the Portland location may no longer be open but we should still be entitled to a refund. I have emails claiming that a refund was started but again I still haven’t received it.