Reschedule Trouble

Hi Charlotte,

Thank you for providing those details. I am sorry to hear that the system is not recognizing your information.

To help us narrow down the issue, could you let me know if you were attempting to rebook through the specific reschedule link provided in the previous email, or were you using the regular website? To honor your original reservation, the code is only valid through the reschedule link we sent along with it, as that is where eligible showtimes are available.

Once we have this information, we can better assist in resolving the error so you can secure your tickets.

Warm regards,

Alex

On Wed, Jun 24, 2026 at 12:59 PM Charlotte Brown <brownjcharlotte@gmail.com> wrote:

Hi Alex,

Sorry for the delay! I originally bought 2 tickets for "4/25/26 @ 6:30 pm Ratatouille - Los Angeles" 

When I try to reschedule it says it doesn't recognize my name and it won't let me add any tickets for a screening.

Thanks!

On Sun, Jun 21, 2026 at 1:14 PM Fork Film <losangeles@forknfilm.com> wrote:

Hi Charlotte,

Thank you for reaching out to us about the rescheduling issue. I apologize that you are running into trouble with the code and ticket input.

To help you get this sorted out quickly, could you please let me know which specific dates you were attempting to select for the April 24-26 showing of Ratatouille? If you can provide the exact error message you are seeing or the number of tickets you are trying to apply, we can look into this immediately.

We look forward to hearing from you so we can resolve this.

Warm regards,

Alex

On Thu, Jun 18, 2026 at 4:03 PM Charlotte Brown <brownjcharlotte@gmail.com> wrote:

Hi! I had tickets to the april 24-26th showing of Ratatouille which got postponed. I was trying to reschedule and I am having trouble with my code and inputting the amount of tickets.  

I initially tried to reschedule when the email went out but had to wait to find a date that worked for my friend.

Thanks

Charlotte