Refund status from October 2025



Hi there,

Thank you for checking in. I’m really sorry that this has dragged on for so long. You’ve been more than patient, and it makes sense that you’d want clarity. I hear your frustration, and it’s valid.

I know it feels like it should be as simple as clicking a button, but the refund process on our end goes through a few internal steps before the transaction can actually be released. That doesn’t make the delay any less frustrating, and I’m truly sorry it’s taken this long, especially after you’ve already reached out multiple times. Our team is working diligently to complete every remaining refund as quickly as possible. I know this has been a longer process than expected, and I’m truly sorry for that.

I can confirm that your refund is one of the next in the queue, so you should expect to see it in your account very soon. As soon as your refund is complete, we will reach back out with an update and a copy of your refund receipt.

Thank you for your continued understanding and kindness.

Warmly,

Sierra

Customer Support

On Tue, Jan 20, 2026 at 5:25 PM Catlyn Ruiz <catlyn_ruiz@outlook.com> wrote:

Good evening,

Now that it has been 3 months since the show was cancelled and I still haven’t received my refund I wanted to check for an update. 

Sincerely,

Catlyn “Cate” Ruiz

Begin forwarded message:

From: Catlyn Ruiz <catlyn_ruiz@outlook.com>
Date: November 23, 2025 at 1:58:40 PM EST
To: n' Film Fork <info@forknfilm.com>
Subject: Re: Wrong address

 Good evening,

I wanted to check in on the status of my refund. Thank you. 

Sincerely,

Catlyn “Cate” Ruiz

On Oct 13, 2025, at 4:26 PM, Fork n' Film <info@forknfilm.com> wrote:



Hi Catlyn,

Thank you so much for reaching out, and I completely understand, especially with it being your daughter’s birthday, we know how disappointing this change must be.

Our tickets are transferable, so if you’d like to use them at another Fork N Film location in the future, we’d be happy to help make that happen. But if not, I’ve gone ahead and added you to our refund list, and we’ll process it as soon as possible.

Thank you again for your patience and for being part of the Fork N Film magic. Wishing your daughter a wonderful birthday, even if the plans had to shift.

Best,
Amanda

On Fri, Oct 10, 2025 at 10:19 AM Catlyn Ruiz <catlyn_ruiz@outlook.com> wrote:

Oh no! Unfortunately we are not from NY and are just visiting for my daughter’s birthday. Can we just get the tickets refunded?

Sincerely,

Catlyn “Cate” Ruiz

On Oct 10, 2025, at 12:53 PM, Fork n' Film <info@forknfilm.com> wrote:



Hi Catlyn,

Thank you so much for reaching out, and I sincerely apologize for the delay—we’ve been working through a high volume of emails and truly appreciate your patience.

Yes, the event scheduled for tomorrow in NYC has unfortunately been placed on pause and will be canceled. I’m so sorry for the inconvenience, especially with such short notice. We know how disappointing this is and are doing everything we can to make it right.

If you’d like, I’d be happy to help reschedule you to one of our upcoming holiday experiences. Just let me know what works best for you, and I’ll make sure it’s taken care of.

Warmly,
Amanda

On Thu, Oct 9, 2025 at 6:15 PM Catlyn Ruiz <catlyn_ruiz@outlook.com> wrote:

Hi Amanda,

Will there not be a show tomorrow in NY? I received an email stating Fork n’ film was canceling shows? Please let me know. I appreciate it!

Sincerely,

Catlyn “Cate” Ruiz

On Sep 25, 2025, at 2:21 PM, Fork n' Film <info@forknfilm.com> wrote:



Hi Cate,

You’re so very welcome! I’m so glad everything arrived smoothly, and it makes me so happy to hear that you and your little girl are excited. I hope this will be such a special and memorable experience for you both.

Wishing you a magical time at the event!

Warmly,
Amanda

On Thu, Sep 25, 2025 at 6:39 AM Catlyn Ruiz <catlyn_ruiz@outlook.com> wrote:

Thank you so much Amanda I did receive them. I’m so excited for my little girl and I. You made my day!

Sincerely,

Catlyn “Cate” Ruiz

On Sep 23, 2025, at 3:41 PM, Fork n' Film <info@forknfilm.com> wrote:



Hi Catlyn, 

Glady I was able to make the switch to New York and your new tickets will be arriving to your inbox shortly. 

Could you please confirm when you have received them please.

Best,
Amanda

On Tue, Sep 23, 2025 at 11:30 AM Catlyn Ruiz <catlyn_ruiz@outlook.com> wrote:

I apologize for the inconvenience I will be in New York for my daughter’s birthday in those days and I accidentally pressed the Los Angeles area. How can I make the swap? Please and thank you!

Sincerely,

Catlyn “Cate” Ruiz