Fwd: Fork n' Film NYC Reservation - Important Announcement

Your Service is terrible. I need a refund immediately. Still waiting. 

Forwarded Conversation
Subject: Fork n' Film NYC Reservation - Important Announcement
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Hi there,

Following up on my refund please 

What is the timeframe of this happening? Starting to think this was a scam.

Hi Chelsea,

I want to sincerely apologize for the delay in response and for the frustration this situation has caused. I completely understand your concern, and I want to reassure you that this is not a scam we’re a small team working hard to make things right for every guest affected by the recent cancellations.

At this time, I don’t have a confirmed timeframe for your refund, but I’ve made sure your request is flagged to our team and being prioritized. I know this has taken longer than expected, and I’m truly sorry for the inconvenience.

You’ll receive a confirmation email and refund receipt as soon as it’s finalized. Thank you again for your patience and understanding.

Best,
Amanda

I’m sorry, the only reason it feels scammy is the fact that you can’t tell me when it will be processed which is a red flag to me.

Still waiting. Please process the refund, I need the money returned. 

You keep saying the same script over and over again.

Hi Chelsea,

I hear you and I’m truly sorry this has felt repetitive and impersonal. That’s never my intention.

You deserve more than a copy-paste response, especially after everything you’ve been through. I want you to know that your refund is still in progress, and I’ve personally flagged it again to make sure it stays on our radar. We’re managing a high volume right now, but that doesn’t excuse the delay or the lack of clarity.

I’ll continue to keep an eye on your request and follow up as soon as I see movement. Thank you for sticking with us through this—we’re doing everything we can to make it right.

Warmly,
Amanda

I just want to understand what’s happening on your end to make it take WEEKS. I get you have high volumes but I have now complained multiple times, what’s stopping you from hitting refund on my transaction? 

Hi Chelsea,

Thank you for sharing all of this. I’m really sorry that this has dragged on for so long. You’ve been more than patient, and it makes sense that you’d want clarity, especially given how important that amount is for you back home. I hear your frustration, and it’s valid.

I know it feels like it should be as simple as clicking a button, but the refund process on our end goes through a few internal steps before the transaction can actually be released. That doesn’t make the delay any less frustrating, and I’m truly sorry it’s taken this long, especially after you’ve already reached out multiple times. Our team is working diligently to complete every remaining refund as quickly as possible. I know this has been a longer process than expected, and I’m truly sorry for that.

You’ll hear from us again as soon as your refund is complete, along with a copy of your refund receipt.

Thank you for your continued understanding and kindness.

Warmly,

Okay, I will continue waiting. Not much more I can do but yes, the refund will be appreciated. And if anyone can give me an ETA, that would be great

Following up on the refund, again. 

If my refund isn’t processed this week, I’m writing reviews everywhere to share my experience, I have been more than patient.

Hi Chelsea,

Thank you for reaching out, and I truly understand how frustrated you are. You’ve been incredibly patient throughout this process, and I’m very sorry that you’re still waiting  that is never the experience we want for our guests.

I want to reassure you that your refund request is active in our system, and I’ve gone ahead and flagged it again with urgency to our team. We are a small team working through an unusually high volume of refunds, and I completely understand how upsetting this delay feels on your end.

Please know that your refund is not being ignored, and this is not a fraudulent situation. We are working to resolve every refund as quickly as possible. I will keep monitoring your request and update you the moment I see any movement.

I truly appreciate your patience, even if it has understandably run thin, and I’m here if you need anything else.

Best,
Amanda

How have you still not refunded me? The dollar has literally dropped drastically since making the payment, so I am losing money regardless. Please refund immediately! 

Hi Chelsea,

It’s stressful enough waiting for a refund, but watching the exchange rate shift against you adds a whole different layer of pressure. That is definitely not the experience we want for you.

I’m stepping in to investigate this right now to find out exactly where your funds are held up. I’m also looking into how we can expedite the process to minimize any further impact from the market.

I'll stay on top of this until we have a clear answer for you.

You have been saying this for months - I have written reviews, wrote on your social media, nothing helps expedite this 

Hi there, 

Hi Chelsea,

Thank you for reaching out, and I completely understand your frustration. Please accept my sincere apologies for the delay and for how stressful this situation has been for you.

I want to make sure this is resolved as quickly as possible, so I am escalating your account and this issue directly to our finance lead right now to get a clear update on your refund status.

We take this very seriously, and someone from our team will follow up with you as soon as we have an update from them. Thank you for your patience as we get this sorted out for you.

Warm regards,

Refund me today. It’s been almost a year. 

Still nothing from you.