Urgent- Aout refund

Hi fork n film,

I'm following up again regarding my refund request for $614.98, originally paid on October 20, 2025.

This refund was first promised after the November 2025 Ratatouille event in Los Angeles was cancelled. I was told it would be applied toward the rescheduled Little Mermaid event in April 2026 instead. That event was also cancelled, and I have still not received my refund — it has now been nearly two months since my most recent request, and over 8 months since my original payment.

Please confirm in writing within 5 business days:
1. Whether the refund has been processed, and if so, the reference number and date issued.
2. If not, a specific date by which the full $614.98 will be refunded.

If I do not receive a clear response by then, I will proceed with a formal dispute through my bank and file complaints with the Better Business Bureau and California consumer protection agencies.

I'd much rather resolve this directly with you, so I appreciate a prompt response.

Thank you,
Catherine