SuperTix

Hello,

Please respond to the email.

Thanks,

On Tuesday, September 1, 2026 at 06:07:45 PM MST, Hailey Shuster <hailey.shuster@yahoo.com> wrote:

Since the event was canceled and the service was not provided, I would appreciate written confirmation of:

The exact refund amount being issued.
The payment method the refund will be sent to.
The specific date by which the refund will be processed.

While I understand delays can occur, this has gone past a reasonable time frame.

On Thursday, August 13, 2026 at 11:08:00 AM MST, Hailey Shuster <hailey.shuster@yahoo.com> wrote:

Hello,

Thank you for your response. This is getting very concerning considering the time that has passed and that the delay seems to be so many refunds are pending. It appears that business is going on as normal for other cities despite cash and processing issues for others

Since the event was canceled and the service was not provided, I would appreciate written confirmation of:

The exact refund amount being issued.
The payment method the refund will be sent to.
The specific date by which the refund will be processed.

While I understand delays can occur, this has gone past a reasonable time frame and I will be expressing my frustration in public reviews if this is not resolved promptly

On Tuesday, August 11, 2026 at 03:41:27 PM MST, Fork n Film <info@forknfilm.com> wrote:

Hi Hailey,

Thank you for following up, and we sincerely apologize for the delay. We completely understand your concern, especially since you were notified on June 14 that your tickets for the June 20 Scottsdale Princess and the Frog showing would be refunded.

Please know that our team is actively working through the outstanding refund requests, including yours. We’re doing everything we can to get this resolved as soon as possible, and we truly appreciate your patience and understanding in the meantime.

We apologize again for the extended wait and any frustration this has caused.

Warmest regards,
The Fork n' Film Team

From: Hailey Shuster <hailey.shuster@yahoo.com>
Sent: Saturday, July 18, 2026 1:56 PM
To: Fork n Film <info@forknfilm.com>
Subject: Re: Refund status

Hello,

It has been a month now. Please advise.

Thanks,

On Wednesday, June 24, 2026 at 03:48:52 PM MST, Hailey Shuster <hailey.shuster@yahoo.com> wrote:

Hello,

I would like to know the anticipated refund status of my tickets. The tickets were for 6/20 Scottsdale showing of princess and the frog and I was notified 10 days ago on 6/14 that the tickets would be refunded.

Thank you,

Admin Panel

Refund status

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