Re: Fork n' Film San Francisco Reservation - Important Announcement

Can someone please respond to my refund status?!?!? I can’t believe it’s going on almost 6 months to get my money back!  This company is beyond ridiculous at this point! 

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On Jun 16, 2026, at 1:13 PM, sloosloo24@ymail.com wrote:

My last email about my refund was 6/2 and I still have yet to get a response or refund!  What is going on here?!?!? This is beyond ridiculous.

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On Jun 2, 2026, at 3:51 PM, sloosloo24@ymail.com wrote:

Again,

It’s been 11 days since my last email AGAIN asking for my refund and your company giving my fake emails stating it’s being done.  It’s been 5 months!!! AGAIN 5 months since YOOR COMPANY  canceled my date and said you were going to give me a refund.  WHERE IS IT?!?!?!? At this point I’m not suggesting anyone deal with your company!  This is beyond fraud!

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On May 22, 2026, at 1:22 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Brenda,

Thank you so much for following up. Waiting since January is entirely unacceptable, and I am so incredibly sorry for the stress and upset this experience has caused you. Please rest assured that we hear you, and we want to get this right.

I am personally stepping in to find out exactly what is causing this delay. I am escalating your case directly to our management and billing teams right now to get answers and ensure your refund is prioritized immediately.

Warm regards,
Sam
Customer Support

On Wed, May 20, 2026 at 7:39 PM <sloosloo24@ymail.com> wrote:

Hello,

I AGAIN, will be waiting for my refund.  There’s absolutely no reason why they can’t process my refund from January today.  Who do I need to talk to because at this point it feels like a fraud case!  I’m beyond upset by this experience with fork n’ film. 

Brenda 

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On May 20, 2026, at 12:43 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Brenda,

Thank you for reaching out, and please accept my sincerest apologies for the delay. I completely understand your frustration, and you are entirely right - waiting four months for a refund is beyond unacceptable. This is absolutely not the experience we want you to have with us.

Please be assured that I have personally escalated your refund to ensure it is prioritized. I am doing everything I possibly can on my end to get this pushed through immediately, and I am tracking it closely so I can follow up with you the very moment it is processed.

Thank you so much for your patience and for sticking with us while we get this sorted out for you.

Warm regards,

Sam

Customer Support

On Mon, May 18, 2026 at 10:33 AM <sloosloo24@ymail.com> wrote:

Hello,

Again, here we are 2 weeks from the last email, 4 months since YOUR company canceled my reservation and I STILL HAVEN’T GOT MY REFUND!  This is beyond ridiculous!

Brenda Taylor
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> On May 5, 2026, at 9:42 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:
>
> 
> Hi Brenda,
>
> I am so incredibly sorry. Please know that this is absolutely not the level of service we aim to provide, and I sincerely apologize for the silence and the delay you’ve experienced since January.
>
> I am checking in with our finance lead right now to find out exactly what has caused this hold-up and to make sure your refund is prioritized immediately.
>
> I’m going to stay on top of this and will follow up with you as soon as I have an update. Thank you for your immense patience, even though you shouldn't have had to wait this long.
>
> Warm regards,
> Sam
> Customer Support