🚨 URGENT — Contact (Reschedule / change date): Carolina Herrera

Hi Alex ! The screening was for Shrek tonight 6/27 

If we could reschedule for Saturday July 18th at 6pm for Ratatouille?  He should be out of the hospital and stable by then. Thank you so much for this! It has been a miserable birthday for him and just knowing this part wasn’t canceled just postponed brings us some consolation. 

You can also reach me at 9496919681 for any further questions. I’d be happy to provide discharge papers if need be. 

I cannot thank you enough for your understanding 

Sincerely,

Carol

Sent from my iPhone

On Jun 27, 2026, at 2:35 PM, Fork Film <losangeles@forknfilm.com> wrote:



Dear Carolina Herrera,

I am so sorry to hear about your brother's diagnosis and the difficult time you are going through. Please accept my deepest sympathies.

We absolutely want to accommodate your request. I will look into rescheduling or processing a refund for you immediately. Can you please specify which show was cancelled? Also, which rescheduling date would you prefer?

Warmly,

Alex

On Sat, Jun 27, 2026 at 12:08 PM Fork n' Film <hello@mail.forknfilm.com> wrote:

🚨 URGENT — New Contact Form Submission

Purpose: Reschedule / change date

Name	Carolina Herrera
Email	carolherrera22@yahoo.com
Phone	9496919681
Booking ref	ST-FNF-ENEU-AUN8
Show date	2026-06-27
City	Los Angeles
Marketing opt-in	✅ Yes
Message	Following up again about the rescheduling Request, i wanted to give more insight in the hope to appeal. I booked it for my brother who has been told his brain tumors have grown which is why he fell very ill on his birthday and now cannot attend this screening. I plead for a reschedule if not a refund.he was really looking forward to this, please i beg

Reply directly to this email to respond to Carolina Herrera.

On Jun 27, 2026, at 3:03 PM, carol herrera <carolherrera22@yahoo.com> wrote:



Hi Alex, 

I wanted to follow up regarding my previous request to reschedule. Unfortunately, our circumstances have changed significantly.

My brother’s condition has deteriorated rapidly, and we now have no idea what the coming weeks or months will look like. At this point, I don’t feel comfortable committing to a future date, so with a heavy heart I wanted to ask if it would be possible to receive a refund instead.

I completely understand if this falls outside of your normal policy, but I would be incredibly grateful if you could make an exception given the circumstances. This has been an unexpected and very difficult time for our family.

Thank you so much for your understanding and consideration. I truly appreciate your time, and I look forward to hearing from you.

Kind regards,

Carol

Sent from my iPhone

On Jun 27, 2026, at 3:03 PM, carol herrera <carolherrera22@yahoo.com> wrote:

Hi Alex ! The screening was for Shrek tonight 6/27 

If we could reschedule for Saturday July 18th at 6pm for Ratatouille?  He should be out of the hospital and stable by then. Thank you so much for this! It has been a miserable birthday for him and just knowing this part wasn’t canceled just postponed brings us some consolation. 

You can also reach me at 9496919681 for any further questions. I’d be happy to provide discharge papers if need be. 

I cannot thank you enough for your understanding 

Sincerely,

Carol

Sent from my iPhone

On Jun 27, 2026, at 2:35 PM, Fork Film <losangeles@forknfilm.com> wrote:



Dear Carolina Herrera,

I am so sorry to hear about your brother's diagnosis and the difficult time you are going through. Please accept my deepest sympathies.

We absolutely want to accommodate your request. I will look into rescheduling or processing a refund for you immediately. Can you please specify which show was cancelled? Also, which rescheduling date would you prefer?

Warmly,

Alex

On Sat, Jun 27, 2026 at 12:08 PM Fork n' Film <hello@mail.forknfilm.com> wrote:

🚨 URGENT — New Contact Form Submission

Purpose: Reschedule / change date

Name	Carolina Herrera
Email	carolherrera22@yahoo.com
Phone	9496919681
Booking ref	ST-FNF-ENEU-AUN8
Show date	2026-06-27
City	Los Angeles
Marketing opt-in	✅ Yes
Message	Following up again about the rescheduling Request, i wanted to give more insight in the hope to appeal. I booked it for my brother who has been told his brain tumors have grown which is why he fell very ill on his birthday and now cannot attend this screening. I plead for a reschedule if not a refund.he was really looking forward to this, please i beg

Reply directly to this email to respond to Carolina Herrera.