Final Request for Refund – Failure to Provide Paid Service (Shrek NYC 6/28)
alexiayaport@gmail.com · landed in newyork@forknfilm.com
- alexiayaport@gmail.comto newyork@forknfilm.comInbound6/30/2026, 5:50:47 PM
Final Request for Refund – Failure to Provide Paid Service (Shrek NYC 6/28)
Hello Fork n’ Film,
I am writing one final time regarding my Shrek NYC reservation for June 28, 2026 at 1:30 PM.
Your confirmation email stated that the event location would be sent one week prior to the event. That never happened.
Before the event, I:
- Emailed info@forknfilm.com on June 26.
- Emailed newyork@forknfilm.com on June 27.
- Sent multiple Instagram messages and comments requesting assistance.
None of these attempts received a response before the event.
On the day of the event, I located the venue myself through online reviews and called the restaurant. The manager informed me there was no 1:30 PM Shrek event, only a 6:30 PM showing, and confirmed that my reservation was not on their list.
Your Instagram account has since instructed me to email newyork@forknfilm.com for a refund, despite the fact that I already emailed that address and received no response. This demonstrates the ongoing lack of customer support.
Because your company failed to provide the required event information and failed to deliver the service I purchased, I am requesting a full refund immediately.
If I do not receive a response and refund within 5 business days, I will continue pursuing my dispute through Klarna, my credit card issuer, the Better Business Bureau, and any other appropriate consumer protection agencies. I have retained all documentation, including confirmation emails, screenshots of my unanswered emails and messages, and evidence supporting my claim.
I expect this matter to be resolved promptly.
Best,
Alexia Yaport
- alexiayaport@gmail.comto newyork@forknfilm.comInbound7/1/2026, 1:03:36 PM
Fwd: Final Request for Refund – Failure to Provide Paid Service (Shrek NYC 6/28)
---------- Forwarded message ---------
From: Alexia yaport <alexiayaport@gmail.com>
Date: Tue, Jun 30, 2026 at 1:50 PM
Subject: Final Request for Refund – Failure to Provide Paid Service (Shrek NYC 6/28)
To: <newyork@forknfilm.com>Hello Fork n’ Film,
I am writing one final time regarding my Shrek NYC reservation for June 28, 2026 at 1:30 PM.
Your confirmation email stated that the event location would be sent one week prior to the event. That never happened.
Before the event, I:
- Emailed info@forknfilm.com on June 26.
- Emailed newyork@forknfilm.com on June 27.
- Sent multiple Instagram messages and comments requesting assistance.
None of these attempts received a response before the event.
On the day of the event, I located the venue myself through online reviews and called the restaurant. The manager informed me there was no 1:30 PM Shrek event, only a 6:30 PM showing, and confirmed that my reservation was not on their list.
Your Instagram account has since instructed me to email newyork@forknfilm.com for a refund, despite the fact that I already emailed that address and received no response. This demonstrates the ongoing lack of customer support.
Because your company failed to provide the required event information and failed to deliver the service I purchased, I am requesting a full refund immediately.
If I do not receive a response and refund within 5 business days, I will continue pursuing my dispute through Klarna, my credit card issuer, the Better Business Bureau, and any other appropriate consumer protection agencies. I have retained all documentation, including confirmation emails, screenshots of my unanswered emails and messages, and evidence supporting my claim.
I expect this matter to be resolved promptly.
Best,
Alexia Yaport
- alexiayaport@gmail.comto newyork@forknfilm.comInbound7/1/2026, 5:06:02 PM
Fwd: Final Request for Refund – Failure to Provide Paid Service (Shrek NYC 6/28)
RESPOND I WANT MY REFUND !!!---------- Forwarded message ---------
From: Alexia yaport <alexiayaport@gmail.com>
Date: Wed, Jul 1, 2026 at 9:03 AM
Subject: Fwd: Final Request for Refund – Failure to Provide Paid Service (Shrek NYC 6/28)
To: <newyork@forknfilm.com>---------- Forwarded message ---------
From: Alexia yaport <alexiayaport@gmail.com>
Date: Tue, Jun 30, 2026 at 1:50 PM
Subject: Final Request for Refund – Failure to Provide Paid Service (Shrek NYC 6/28)
To: <newyork@forknfilm.com>Hello Fork n’ Film,
I am writing one final time regarding my Shrek NYC reservation for June 28, 2026 at 1:30 PM.
Your confirmation email stated that the event location would be sent one week prior to the event. That never happened.
Before the event, I:
- Emailed info@forknfilm.com on June 26.
- Emailed newyork@forknfilm.com on June 27.
- Sent multiple Instagram messages and comments requesting assistance.
None of these attempts received a response before the event.
On the day of the event, I located the venue myself through online reviews and called the restaurant. The manager informed me there was no 1:30 PM Shrek event, only a 6:30 PM showing, and confirmed that my reservation was not on their list.
Your Instagram account has since instructed me to email newyork@forknfilm.com for a refund, despite the fact that I already emailed that address and received no response. This demonstrates the ongoing lack of customer support.
Because your company failed to provide the required event information and failed to deliver the service I purchased, I am requesting a full refund immediately.
If I do not receive a response and refund within 5 business days, I will continue pursuing my dispute through Klarna, my credit card issuer, the Better Business Bureau, and any other appropriate consumer protection agencies. I have retained all documentation, including confirmation emails, screenshots of my unanswered emails and messages, and evidence supporting my claim.
I expect this matter to be resolved promptly.
Best,
Alexia Yaport
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